- Lanzarote Holidays
- Costa Teguise
- El Trebol
1/14
View 13 Photos
El Trebol
Spain, Europe
Costa Teguise
This complex is located in the centre of Costa Teguise's tourist area, only about 400 metres from Playa las Cucharas Beach. Guests will easily reach the town centre, which is just 1 km away with scores of shops, restaurants, bars and nightclubs. Convenient public transport links are located just 150 m away. The airport is around 15 km away. This establishment offers guests a vast range of facilities to ensure complete comfort throughout their stay. There is an air-conditioned restaurant, launderette, car park, mini waterpark and a playground for younger guests. The apartments are comfortably furnished and fitted with an en suite bathroom and necessary modern amenities. Guests can make use of the outdoor complete which includes a large pool area with water games, 2 freshwater pools, a children's paddling area, a pool bar and a sun terrace with sun loungers.
Facilities
- Car park
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-Fi*
- Car hire
- Room service
- Launderette*
- Medical service
- Bicycle hire service*
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good2,657 reviews
Excellent
38%
Very Good
37%
Average
17%
Poor
5%
Terrible
4%
Location
Cleanliness
Service
Value
Good Family Hoilday
Hotel was great value for money and perfect for families with children 5- 12 years old . In terms of the room, really spacious and had good facilities eg kitchenette with cutlery, kettle, plates cups etc. We were on the third floor over looking the splash pool and it was very quiet and relaxing, especially in late evenings . The only thing to be aware is that hotel doesn’t have a lift but I think if you need ground floor because you have pram they usually allocated you a room there. In terms of pools two ‘adult’ pools, one of them is great as it has accessible slope entrance , one kids pool and one splash pool which better then most you seen- kids can swim round on inflatables, as well as enjoy the slides- it’s about 0.45 deep- even great for babies . In terms of sunbeds, first week quite chilled easily get a bed any day any time, second week you did get some people putting towels at 5 am, and two old biddies seemed intent on sitting round the children’s pool by leaving their towels out from the day before. But there is always selfish people anywhere you go. However you could find a bed even then. Food was buffet style and good variety especially cooked meats such as chicken , ribs and porks, with lots of choice for kids. Most nights had a theme with Mexican and gala being our favourite. There was a pool bar as well, which served all drinks, many different spirits and slushies and also food and ice cream. Lastly animation team was amazing and did lots for kids and adults such as mini golf , darts and water mat. Evening drinking area was good and didn’t feel too busy .
In terms of the location really short walk to beach , the square in town is amazing and near hotel, there is an Italian at the end of the street called Mi Plaice, which was very good value and our children and us both loved it, gorgeous food- you’ll need to book. We got meal for 4 plus wine and drinks and like 90 euros. If you are planning on doing trips go found Luca who is in the shopping centre on way to beach- straight across the road from mi plaice, on the left as you go inside the shopping centre, we found this better value the tui . We went on the submarine tour- it was wonderful- I’d defo recommend for slightly older kids, 5 was just old enough to really enjoy it. The volcano trip was outstanding, just wish we had more time in each place as we done a half day tour and there was three stops and wish we spent more time where the hot spot is, and had a good look at the souvenir shop, and also at the vineyards and winery.
The only downsides
- Making it non smoking around kids pool area this sometimes happen which was annoying- it does have a sign but quite a few ignored… it would be nice for staff to enforce it.
2 pool bar staff could be a bit quicker , apart from beer , wine and soft drink which on pull tap . If wanted anything else you have to wait from them to serve you and at times it could take up to 5 mins to spot your day waiting. Possibly needs to be another staff member on the bar constantly, to ease the pressure on making sure the food part and pot wash is still running well.
- The pools can feel cold, because Teguise is so windy, the pools don’t heat up by the sun in the same manner as other places.
Thank you Trebol for our wonderful (last minute, but great choice) holiday so lovely.
We will be back.
Review by michaelcB4395HS Morden, United Kingdom
Lovely holiday
We loved our time at El Trebol, the facility’s were lovely, as was the food. The hotel is a short walk from the beach which is very handy. There were always activities for family’s to take part in hosted by the entertainment team, who were incredibly welcoming and kind. Special mention to Nolan, who always made an effort to involve everyone and was incredibly kind and funny.
Nice time
Very friendly staff which was lovely to see. Food wasn't hot which was a shame and limited what could be enjoyed. Location good with shops and a few bars right outside and beach in walking distance. Ability to hire and use sports equipment was a bonus. Would have been nice to have music by the pool and aqua gym daily. Need more space for entertainment in the evenings
Dissapointing
Very poor for all inclusive,only one entertainement room on a evening not enough seats,kids running around bumping into tables with glasses on them.No other bar on site apart from club bar adults only but you had to pay for drinks.Food in resteraunt ok but cold most of time.Outside of meal times 1 small snack bar very limited choice not even cereal for kids at breakfast.One small bar inside,if you were on far side of pool had to walk right across to other end to get a drink.Do not stay in room 365,dirty, door frame coming off,went to rep as room had lots of large ants, inside of my book ,in glass in bathroom on clothes,sent someone to fumigate they died ,off but the bugs were not cleared from patio door frame also there was lots of wings on floor around kitchen units,went back to rep showed her pics went back to room they had cleared door frame but all wings not been cleaned up.It was too late to ask to be moved but as to lack of cleaning i took pictures of the state of room when looked more.Even when room was fumigated still had lots of tiny black bugs on walls .
Avoid if you have allergies
We stayed here last week and, while there were positives, I feel compelled to warn other families travelling with children or adults who have serious food allergies.
The entertainment team worked hard, the pool area was lovely, and we met some fantastic people during our stay. We also had an issue on arrival where we were given an unclean room with a broken door, but reception moved us immediately after seeing the videos. While frustrating, this is not why I’m leaving this review.
The reason for my review is the way allergies were handled.
Before booking, I specifically contacted TUI to discuss my daughter’s allergies. She is anaphylactic to milk and eggs and carries EpiPens. I was reassured that this hotel could accommodate her needs, and her allergies were clearly recorded on our booking.
On our first morning, the restaurant staff told us they could not cater for allergies and that my daughter would have to eat from the buffet.
For anyone who understands severe allergies, this simply isn’t a safe option. We witnessed guests using their hands to serve themselves and utensils being shared between multiple dishes, creating a high risk of cross-contamination.
I tried everything to work with the staff. I used Google Translate to explain the seriousness of her allergies and even asked if they could prepare a simple meal separately in the kitchen. The answer was still no.
To make matters worse, when I asked about the churros, staff disappeared into the kitchen before returning to tell me that the allergen label displayed was actually incorrect and that the churros contained milk and egg despite this not being accurately identified. If one allergen label was wrong, it left us questioning whether any of them could be trusted. We contained to check more items to find incorrect labels.
Both TUI representatives at the hotel tried to help by speaking with the restaurant manager, but unfortunately nothing changed. They advised me to make a formal complaint when I returned home.
Following my complaint, TUI reviewed the photographs I had taken of the incorrect allergen labelling and acknowledged that the hotel was not up to speed with allergy procedures. They have offered a small gesture of £120 in vouchers or £90 bank transfer which I have refused.
After writing two reviews on the hotel Facebook page, it is very clear that within the past few months several family’s with allergies have had the same problems. Both reviews were deleted by admin as soon as comments with the same experience came to light,
The biggest disappointment is that we paid for an all-inclusive holiday, yet my daughter was effectively unable to use the restaurant because the hotel stated they could not cater for her allergies. Instead, we had to rely on food we had brought with us and purchase additional food from the Spar next door. For most of the week, she survived on her own breakfast and chips for lunch and dinner.
This wasn’t about wanting a special menu or luxury meals. We would have been perfectly happy with simple food prepared safely in the kitchen. Instead, we were told that wasn’t possible.
If anyone in your booking has severe allergies, I would urge you to think very carefully before booking this hotel. An all-inclusive holiday should mean that every member of your family can safely enjoy the meals included in the price. Unfortunately, that wasn’t our experience, and it had a significant impact on what should have been a relaxing family holiday.
