Alexandre Grand Teguise Playa

Lovely atmosphere, but I would NOT recommend this hotel for anyone with coeliac disease

We had a really enjoyable holiday atmosphere at Alexandre Grand Teguise Playa. The location is lovely, the hotel has a great atmosphere and there are certainly positives to the overall experience.

Unfortunately, the food was a huge let-down — particularly for an all-inclusive hotel.

There was very little variety, with meals becoming repetitive very quickly. Even more concerning was the lack of clear and accurate labelling. Food was not consistently labelled with allergens, which made it extremely difficult for my partner, who has coeliac disease, to know what he could safely eat.

For someone with coeliac disease, this isn’t about being fussy or simply preferring gluten-free food. Gluten can make them seriously ill, so clear allergen information is absolutely essential.

We spent a significant amount of time trying to work out what was safe to eat, and ultimately had to eat out on numerous occasions because we couldn’t confidently rely on the food being suitable. This completely defeats one of the main benefits of booking an all-inclusive holiday — we had already paid for our meals, yet had to spend additional money eating elsewhere simply to ensure my partner could eat safely.

Sadly, towards the end of our holiday, my partner became unwell after consuming gluten. This was extremely upsetting and completely took the shine off the final part of our trip. We had been doing our best throughout the holiday to avoid gluten, but the inadequate labelling made this incredibly difficult.

If you have coeliac disease, I would seriously think twice before booking this hotel. We have stayed at other hotels where gluten-free requirements have been taken much more seriously, with clearly labelled food and staff who are knowledgeable about cross-contamination and allergens. That was not our experience here.

It’s such a shame because the atmosphere really was one of the highlights of the hotel. With better food variety, proper allergen labelling and a much more reliable approach to catering for guests with coeliac disease, this could have been a much better experience.

Overall, a lovely atmosphere and a great holiday setting, but the food and lack of suitable allergen information were significant enough to seriously affect our stay.

We arrived very late to the hotel due to our flight being delayed but the hotel had left some sandwiches in our rooms Night Reception staff were very helpful , room nice and clean hotel and surroundings were also spotless We were all inclusive food was lovely always something for all tastes The only downside was having to fill the water bottles up only one bottle in the room as a family we are all tea total so mostly soft drinks and tea and coffee Housekeeping staff could be quite rude snd some of the bar staff one person in particular was at the pool bar There are many rules to adhere to at this hotel especially around the pool no balls /floaties early risers reserving sun lounges towels were removed and notices were placed on the bed The location was perfect bus stop only a couple of minutes walk beach front location close to shops and restaurants Weather extremely windy most days and overcast sun late riser