THB Lanzarote Beach

Subject: THB Lanzarote Beach Location: Costa Teguise Title: Excellent Location, Disappointing Room ID#: 1077013893 Text: This was our first stay here, and we found the location to be excellent. The check-in process was quick and straightforward, and the staff were very helpful and friendly.

The pool area was very good, with plenty of sun loungers. However, the usual problem of “sunbed hogging” was evident, with towels left on loungers for most of the day while they remained unused. This was disappointing and something I feel the hotel should monitor more closely.

The reception and pool areas were clean and tidy, although there were quite a lot of broken tiles around the property. To be fair, repairs were actively being carried out during our stay, which was good to see. However, the drilling and hammering was happening on a daily basis, and I feel this type of work would be much better carried out out of season where possible.

Our room was well laid out, had a nice pool view and good air conditioning. Rooms were serviced every day, but unfortunately the standard of cleaning was not what I would expect. The floor was absolutely filthy and, during our stay, it was never properly mopped. My socks were dirty including human hair within an hour of walking around the room.

Within hours of arriving, I also started sneezing quite badly and needed antihistamines. Initially, I assumed this was due to the air conditioning. However, after putting my backpack on top of the wardrobe, I discovered a very thick layer of dust which appeared to have built up over a considerable period of time including an old toilet brush. This really should have been picked up during cleaning and is probably still there

The kitchen was disappointing. There were no convenient sockets, so I had to use an extension lead, the bin was broken and had to be handled carefully when being used, and overall the kitchen looked tired and in need of updating.

The shower looked good but had very poor water pressure. The shower head was partially blocked and would not stay in position. I reported this and asked for the shower head to be replaced. It was repaired, which I appreciated, but the shower head itself was not replaced.

One of the beds also had a broken leg, which made turning over during the night rather uncomfortable and certainly didn't inspire confidence.

The communal stairwells were another issue. They had a noticeable sewage smell and were in need of painting and general refurbishment.

So, would I stay here again? Unfortunately, probably not at the current price. At €173 per night for self-catering accommodation, I don't feel the room or overall standard justifies the cost. The location is excellent, the staff are friendly and there are some very good facilities, but the cleanliness, condition of the room and some of the communal areas need significant improvement.

With some investment and better attention to cleaning and maintenance, this could be a much better experience.

i know from looking back on on typical responses from management going back more than a year that they will take these issues into consideration and contact the relevant department like cleaners and facilities to ensure improvement. but it simply does not improve, i can almost guarantee the sheer amount of dust on top of my wardrobe had been sitting there well over a year.

Im not one for writing reviews but we read a lot negative reviews and wanted to give our honest opinion as they do not do the place just justice.

We went as a couple for 4 nights and paid £900 all inclusive. Value for money we thought this was fantastic. Drinks alone you get value for money compared to b&b option. We never struggled to find sometjing to eat. Plenty of choice. Breakfast was great.

The pool area was clean and tidy. The maintenance staff were always working to ensure this. The staff in general were very friendly and helpful. The room was ideal, great size. Room cleaned and fresh towels every day.

The hotel is in a perfect location. Plenty bars and restaurants a 2 or 3 min walk away. Overall we had a great 4 nights stay and would encourage anyone reading negative reviews to ignore them. As always if you want 5 star luxury then book a 5 star hotel with the price tag included.

I would rate this hotel as a 3 star. The location is brilliant, we had a pool view, the sea view would have been much better. All the staff were very friendly and helpful. The issue we had was the room, signs of wear and tear generally, broken door surrounds, stains on chairs and bed. Bathroom had mould actually in the door bottom and all round the shower's silicon. Fridge door shelf broken so could not put milk in it. Not enough plug points constantly switching devices and appliances with TV and kettle plugs near tv. No plug in kitchen, so had to move toaster to another plug to use it... But what worried us the most was we had 4 bed bugs over the week and 1 cockroach. We were most worried about the bugs biting us in the bed and literally stripping beds and searching for the bugs we could have done without. And as with most hotels we had dirty feet and had to buy slippers. We are very easy going so it did not ruin the trip, but we would not go again unless the rooms were upgraded. I believe this has happened to some blocks but not our block, block 4. Also, everyday we would get drain smells around the pool, but I don't think this is the hotel, more just a problem with the general area. Update - I am most upset to have now come out with bed bugs bites on both arms and on 1 leg. I believe they are bed bug bites as they have been identified and apparently it can take 1-14 days for the bites to show on your skin. So we were in room 4212 and my husband has told me one night on he a bed bug coming out of the ceiling out of a tiny crack as well, so that makes 5 definite sightings. I also have photos of the bed bug. I am most upset as I go on holiday regularly and this has NEVER happened before. We wish we had requested a room change now. Please be aware.