H10 Timanfaya Palace

Located 25 minutes walk from the central parts of Playa Blanca and 45 minutes from the newer Rubicon marina but taxis reasonable if required. Well located adjacent to the waterfront walk Rooms are good but beware the sea view rooms that have a solid balcony so that when you sit down you can’t see out! Hotel management did offer to move us after a few days but didn’t want the disruption. Some rooms have been upgraded and in these the decor is very good. The bedroom and bathroom are also a very good size. Because of the layout of the hotel there are long walks from certain rooms to the main foyer and restaurants but not a real problem for able bodied. Corridors look a bit shabby and several lifts out of order while we were there. Very good landscaped area around the 2 outdoor pools with plenty of bed chairs that are not packed together. No bedchair cushions unless you pay for the Privilege area located peripherally away from the main pools. Real downside of the pools is that they are freezing and very few people seem to use them as a result. However there is a small covered heated pool close to the Privilege area. Restaurant service is excellent but the key downside for us was the quality of the food and the fact that there was nowhere to eat outside. The floor to ceiling windows in the main restaurant were very dirty which detracted from the experience when restricted to eating indoors. Apparently the windows are cleaned monthly but it needs to be more frequent. Also some of the sun blinds were broken and stuck down further restricting any views. The quality of the food in the buffet was our main complaint. While breakfast was ok, the lunch and evening meals were unimaginative and in our opinion unappealing. It was a complaint shared by many of the people we spoke to at the hotel. Several people who were on an all inclusive arrangement decided to eat out as a result. I debated whether to give the hotel 3 or 4 stars but the food in particular dragged it down. If the food improved and they heated at least one of the main pools I would go back.

Stayed for 12 days begining of October. Arrived at 21,30 and taken straigt down to buffet restraunt before checking in. Stayed in Privelege room on 2nd floor. The room was very clean and well equipped. Big balcony with lovely pool and sea view rooms. Nice touch with complimentary bottle of cava on arrival , chocolates delivered at 6pm each evening. Shame mini bar is not replenished. Ate in Al a Carte breackfast several times . Enjoyed it, but did prefer buffet breakfast as we like to eat and go. Buffet lunch was ok, Evening meals were very nice with themed menus each night, Also ate in Al a Carte 3 times, made a nice change to be waited on but my partner struggled with selection as reason why we only went 3 times. Pool and pool area was always clean , never had a problem finding a bed in the privelege area with lovely sunbeds with matresses. Was tucked away from pools though and would have liked clubhouse bar to open at 11am. Service in the lobby bar was excelent with a very good selection of coffees, spirits and cocktails. Pleasant evening entertainmentin lobby. Entertainment in the discio bar was ok, Usual holoday entertainment, Abba night, Elvis, Tina Turner, Beatles , All in all we had a wonderful time and would rate this hotel as one of the best we have stayed at in the Canary Islands (well over 20 holidays on all 4 Islands). H10 can be very proud of all their staff. We have stayed at very few hotels we would happily return to , but this is definitly one of them ,and would not hesitate to reccomend to our friends.

I have enjoyed another very relaxing stay at the Timanfaya Palace. As usual, the combination of the fantastic staff and excellent facilities made my stay. Other guests are generally very friendly and there’s never any bother or fuss.

The staff truly want guests to enjoy their stay. This is evident in them always going the extra mile and with a smile. It is nice that staff greet and converse with regular guests in such a friendly manner.

The pools at the hotel are great and popular. They look great and are refreshing to swim or dip in. The gym is also a great resource at the hotel and always quiet.

My room was always kept very clean. I was given plenty of towels and, as requested, a robe and slippers ready on arrival.

The main restaurant is nice. There are lots of food options and everything is kept hot and replaced regularly. The temperature in the restaurant is slightly high, I think since the new plate-warmers have been installed. I bring a small fan with me which helps.

I enjoyed the perks of the new ‘platinum’ club level, including the stocked minibar, the nightly chocolate delivery, and the visit to the Kasbah restaurant. It was a nice change for me for one night.

The entertainment is good. I enjoy the morning gym classes, especially with Felipe who clearly enjoys himself too. The evening entertainment is varied and enjoyable.

Another big highlight of the hotel is the outlook. No matter where I sit outside, there is a nice view of a pool, the sea, or a garden area. Inside, the views from the restaurant are exceptionally good. Every view I have had from a balcony has also been nice.

I look forward to visiting again.