Beatriz Playa and Spa Hotel

My wife and I stayed there for a week with six others of the family.When we arrived the staff where great at reception. My wife and I got a room on second floor looking ovef the sea. It was anice room the bathroom had been done up . I was happy it had walk in shower. The rest of room was basic . The table tv was on needed replacing badly. The pool was good . The food choice in main buffet restraunt was good for first three days the it went down hill after that . Had to go out for a meal one of days it was that bad a choice. Staff in in general where great. The hotel in general need a major repair job done to main ares and most rooms.

We stayed here between Aug 30 and SEP 13th 2026. 4 adults and 3 children split across 2 "family" rooms. Wether was exceptional, 35C every day. Here is some of our pros and cons of the hotel we experienced.

Pros:

Location! Fab location just close enough to Puerto del Carmen and the airport. Promenade, beach and park on the doorstep. Shops and restaurants a few mins walk from hotel.

Pools! 3 pools. 1 cold, one large heated pool and a baby pool.

Food and drink : buffet food was nice and lots of fresh fruits, salads, deserts, soft drinks on tap, water on tap, beer on tap and various wines sangria ect all self service but not spirits. Food served at the bar buffet at lunchtime as well as inside restaurant and occasionally the burger bar open but not often.

Staff! Majority of the staff we encountered were friendly and said hola at the very least. One night my daughter had an accident in the room and a cleaner came and made her up a freshly made bed which we were thankful for. Restaurant staff mostly nice, a few people on the grumpy side but hey we get it they work long hours. Reception staff brilliant and made it easy to book taxis and get around. They also let me mother in law store and charge her mobility scooter in the lobby.

Room: the room was spacious enough and located above the restaurant and directly opposite an gangway that led outt to the pool and pool bar area.

Accessibility! Lots of lifts, ramps ect to help wheelchair and scooter access. Can't fault it. There were some lovely little shops down below on route to the show bar.

Cons: COCKROACHES! unfortunately on our arrival we found a lot of roaches on the ground plaza outside the sports bar and restaurants. This freaked me out and made me not want to eat and leave but I gave it a chance. Never saw one on the restaurant but every night they're everywhere on the open air ground plaza.

Rooms! We had 2 identical double rooms. Looked like they hadn't been updated since 1995. Not in great conditions, furniture had peeling, marks, the mirror had a crack on it, the hairdryer was from the 1990s, bathroom had no air vent so got steamy and slippery, the air con was just a big fan above the wardrobe and it was so loud, the balcony was tiny with cheap plastic table and 2 chairs, wind blowing patio doors most nights. One fridge which wasn't big or cold.

Take a multi plug! There were hardly any sockets in the rooms, none by the beds at all. There's no tea or coffee provided either.

2 of our boys stayed in one room with Thier gran and auntie, sleeping on the sofa beds and each morning came out covered head to to in nasty looking bites but no one else did.

Entertainment! Unfortunately we found the entertainment venue to small and horriblly laid out. We also found the who place souless and lacking with massive ques at the bar sometimes only 1 or 2 people serving. The acts were not great and we found ourselves wasting nights up in bed early because we knew there wasn't much point in going to the entertainment part.

All inclusive should be Al inclusive! Unfortunately we found the all inclusive aspect very poor. In between breakfast, lunch and dinner there was hardly any options to eat unless you paid for crisps or an ice lolly at the pool bar.

I heard many complaints about the watered down low strength spirits, some of the syrups on the soda machine ran out regularly and when asking staff they'd say nothing left, but next time I went up it was back on.

The snack bar was pretty appalling, what looked like left over crusty rolls from breakfast filled with either a slice of salami or ham, doughnuts disappeared fast and that left packs of dry biscuits. No pizza, burgers nothing. You also have to give 1 euro for a cup. There's no bottled water anywhere but there are taps on the bar to fill from.

The sports bar wasn't all inclusive which was highly frustrating. Over all we don't think we got what we paid for in terms of all inclusive.

On site venues unreliable! The sports bar was only one some nights. During a run of champions league matches on the Wednesday the bar was closed so I had to watch a game in the room on my iPad. There is also the fact it's not all inclusive so 7 of us cost a fortune for drinks, no discount given. It was also dead in there with absolutely ZERO atmosphere. People who are sitting at the entrance chain smoking meant smoke filling the bar up, but as soon as my wife accidentally vaped she was warned verbally and sternly do it again and you will have to leave, despite us choking on second hand tobacco smoke!

The burger bar was hardly open and the one time we went in there were menus with prices, no one said anything about all inclusive. The Italian was open one time but told u needed to book even tho it was dead, we genuinely forgot about the bamboo bar as it looked completely shut down the entire time. No one said anything about booking that too.

We weren't told anything about kids clubs. Animation at the pool was 2 or 1 staff member doing 2 dances at the pool side and then they'd disappear for hours. It left the pool area flat and quiet the entire 14 days.

The pool area was nice on the eye but closer inspection there was cigarette butts everywhere, no staff cleaning at all, the pool was mouldy, the slope was dangerous, concrete around the pool breaking up and also slippery. Our kids fell a few times. It was very cramped and some people were reserving sunbeds. One sun lounger was just caked in bird poo and left outside directly opposite the entrance to the spa. The pool lifeguards didn't seem to do much apart from swap positions with each other.

We didn't use the spa, mainly due to the price of i but it looked nice.

On site arcade! Absolutely dreadful! Pool tables 2 euro each, one not enough balls, the other we used had no cue ball. Only 2 cues. Many machines took money without the machines working which left my autistic son feeling ripped off like us. The air hocky outside also broken. Vending machines took money off us without returning it when trying to buy water bottles upon arrival. A stupid amount of money went into these!

A special mention goes out to the onsite photographer. What a lovely guy, genuinely friendly and invested in meaningful conversations. He will remember Leon, Luke, Molly and Family so best wishes to him from a soggy but green Wales .

Overall it weren't the best or worst hotel but it definitely needs work and updates. We feel if they could upgrade the facilities, paint the place white and get the roaches, all inclusive options sorted that there is the potential for a seriously good hotel here.

Stayed here from 2nd–9th September and genuinely cannot understand how this hotel had such good reviews before we booked. Based on our experience, it was a massive disappointment and nowhere near what I expected from an all-inclusive holiday. Let’s start with the food. Average at best and ridiculously repetitive. Day after day it was basically the same buffet with maybe one or two things changed. How an all-inclusive hotel can't even manage basic crowd-pleasers like burgers or fresh pizza on the buffet is beyond me. Breakfast was probably the best meal, and even that is saying something. The funniest part is that the best food BY FAR was in the Italian restaurant, which you had to book and could only visit on certain days. Fresh pizza, fresh pasta and food that actually tasted decent. So clearly the hotel CAN produce good food — they just don't seem interested in putting that same effort into the main buffet. WHY NOT SERVE THIS QUALITY OF FOOD EVERY DAY? Then there's the staff. Some of the serving staff came across as incredibly rude, abrupt and like serving you was an inconvenience. This was my first holiday like this and I genuinely didn't expect to pay good money to go away and be made to feel unwelcome. Basic friendliness costs absolutely nothing. But the drinks were probably the biggest joke of the entire "all-inclusive" experience. You pay for all-inclusive and then get served cheap knock-off alcohol that barely resembles what you're actually asking for. Ask for Malibu and you get some cheap coconut liqueur instead. Want ACTUAL Malibu? That'll be another €4. 😂 Sorry, but what exactly have I paid all-inclusive for then? It genuinely felt more like "some things included, anything decent costs extra." If you're going to advertise an all-inclusive experience, guests shouldn't feel like they need to keep paying extra just to get a recognisable drink. And then we get to the entertainment... my lord. Boring, repetitive and completely lacking atmosphere. Entertainment finishes around 10pm even though the bar stays open until midnight. You'd think they'd put some decent music on afterwards and let people enjoy the rest of their evening — NOPE. Sometimes there's basically nothing happening at all. When music is played, the selection leaves a lot to be desired. You're on HOLIDAY. People want some atmosphere, music, entertainment and a reason to stay up and enjoy themselves — not sit around wondering why the place feels like it's shutting down at 10pm. The most frustrating thing is that this hotel clearly has the potential to be much better. The Italian restaurant proves they can serve decent fresh food. Instead, the main buffet is repetitive, the drinks package feels cheap, some of the staff make you feel like an inconvenience and the evening entertainment desperately needs bringing into the 21st century. After reading the reviews before booking, I expected a completely different experience. I don't know what's changed, but from what we experienced, this place has seriously dropped off. Would I return? Absolutely not in its current state. If you're advertising ALL-INCLUSIVE, then make guests actually feel like they've paid for an all-inclusive holiday — decent food, decent drinks, decent entertainment and staff who actually make you feel welcome shouldn't be too much to ask.