Casas Heddy

From the moment you arrive you feel welcome and at home. The ladies on reception are wonderful, very helpful and friendly. How they remember people's names, I don't know but they do. The location is in a quiet neighbourhood with a 10 minute walk to amenities and the harbour. The hill is quite steep so if you are not up to it taxis are cheap. My room is super clean and spacious with a nice outdoor space. The guests are majority older making the atmosphere incredibly chilled and very friendly. It is a family hotel but there aren't many/any children and not too much other than the pool for them. As a solo female traveller I can't recommend Casas Heddy enough.

Just spent a lovely warm relaxing week by the pool at Casas Heddy. The communal areas of the hotel have a traditional rustic feel and are nicely lit up after dark. The room was basic, equipped with fridge, kettle and a/c unit but spotlessly clean and with new fittings in the bathroom. I did not use the safe in the room so cannot comment on this. Be aware that the shower does not have a tray but is more of a wet room, which can make it a bit slippery without due care and attention. There is however a long handled sponge provided which is good idea, allowing you to dry down the area after use.

The food is delicious with omelettes made to order in the morning and a fresh fish/meat option from the buffet each night. This is not a burger and chips kind of restaurant although you can order a burger and fries from the pool bar at lunchtime if desired.

The gardens and pool areas are well kept, spotlessly clean and the pool is heated. Fresh pool towels are available from the pool attendant every day. No problem getting a sun lounger although a few more parasols would be appreciated to supplement the natural shade from the palms which moves with the sun during the course of the day.

It is a very quiet hotel with the emphasis on rest and relaxation. There are some daily activities such as aqua aerobics, boules, mini golf and a quiz/music a couple of nights a week but if you are looking for cabaret style entertainment every night and bars till the small hours, you will need to take a taxi to the strip instead.

As mentioned, the hotel is at the top of a steep hill, which does require a certain level of fitness when walking back up from the marina or the supermarket in the heat of the day. There is a back gate to the hotel for which you are provided a key, which makes the walk into town much quicker.

The staff are lovely, smiling and quietly welcoming. I really enjoyed the peace and quiet and relaxation. It all depends on what you are looking for from your holiday. I would definitely return to Casas Heddy the next time I feel like getting away from it all! I am missing my morning coffee by the pool already! 😎

Unfortunately our stay hasn’t been as good as it has been in the past we came here the same time last year and absolutely loved it everything was amazing however this was a complete different experience. When we first got here walking into our room was awful there was ants everywhere, crumbs on the floor like it had barely been cleaned. Then a few days later in the same room our door wouldn’t lock which meant we had to change our rooms when we were leaving to go out for the night. We payed for half board however the selection of the evening meals was awful and the food that was there was too. The rooms get cleaned every other day however on one of the days the maid came at 9 therefore we said for the room not to be cleaned yet as we were still in bed but after this the maid never returned which meant our room didn’t get cleaned for 3 days and had to use the same towels and had no toilet paper. When the maid finally did come on the 4th day she took all towels and left none for us. We went to reception to tell her about this and she laughed in our faces about it. Another incident we weren’t keen on was on one of the other guests was extremely drunk and could barely walk or speak. He entered the pool clearly too drunk to be there to which the lifeguard just found it funny that he was drunk and allowed him to stay in the pool until another woman complained to a bar staff member who dealt with the man perfectly. Overall it never really seemed like any issues we had were cared about which is a shame because we did really love this place!