Seaside Los Jameos Playa

I always like to write hotel reviews whilst I'm actually onsite, and I'm here at the moment on our fourth visit, and oh dear, there are some cracks appearing in the quality. The individual staff members are the usual high standards, pleasent and professional and cannot be faulted. However, there's clearly a management issue. We're in a larger party and at the pool bar today we asked to borrow a tray to carry 7 drinks back. You'd have thought we'd have swore at the bar ladies sainted aunt.... She forcefully explained that he Manager wouldn't allow us to use one of the trays, despite there being a stack on the end of the bar, the reason was that customers never returned them to the bar. I could see how embarrassed the barman was at this. Quite frankly I don't care what other guests do, I needed a tray. So, this evening I went down to the local shop and spend 12 Euro on my own tray. Absolute madness!! Then this evening, for the first time ever, there was a huge queue of people to get into the restaurant. You had to be shown to a seat, and the staff couldn't keep up with the turnaround of tables so the queues just built. What made this blood-boilingly annoying is that there were two smaller areas and a massive area near the outside eating area that we're cordoned off. I couldn't see why for the life of me. Clearly there must be some operational reason, doubtless some cost saving measure, but I expect better of Los Jameos to be sacrificing service for cost saving. I can get that level of service anywhere and for a lot cheaper price. For the first time ever I'm not awarding 5 stars to this hotel. I hope that whatever Manager is sat behind a desk making these decisions sits up and takes notice before we resort to giving another hotel a go.

We’ve just returned from a fantastic stay at Seaside Los Jameos and honestly, we would have no hesitation in returning.

We arrived in Lanzarote on an early 06:15 flight from Birmingham and had booked a private transfer, which was brilliant – we were at the hotel in around 10 minutes. The reception staff were very friendly and welcoming. Our room wasn’t ready when we arrived, which we knew would be the case because of our early flight, so we packed our swimwear at the top of our cases and headed straight to the pool.

We travelled as a group of 5, including our 3-year-old granddaughter, and the pool facilities were fantastic. There’s a large main pool which everyone can use, a brilliant children’s pool with a little water park, and another pool with three bigger water slides. We never had a problem getting a sunbed by the children’s pool, even later in the afternoon. We travelled in September, though, so I can’t comment on what it would be like during the school summer holidays.

The rooms were lovely. My son and his family had a family room, which was really spacious, and we had a standard room which was just what we needed. We were on the second floor, on the same level as reception, which was ideal for us. Caroline from Reception also managed to allocate our rooms close together even though we had different room types, which was really helpful.

Before we arrived, our travel agent had contacted reception a few times as my husband is an amputee and we needed to check a few things regarding accessibility, as well as the bed/cot arrangements for our 3-year-old. Caroline from Reception was absolutely brilliant, so helpful and always happy to answer all of our questions. We really appreciated her help before and during our stay.

We also found the hotel very good for anyone with mobility issues, and there were plenty of guests using mobility scooters.

The food was superb. We had a lovely large round table inside the restaurant, which worked really well for us. There were two sections inside for the colder food and another area outside for the hot food, with plenty of choice. Even the fussiest of eaters would be well catered for!

The kids’ entertainment team deserve a special mention. We didn’t use the kids’ club, but we went to the mini disco every night, which our 3-year-old absolutely loved. The entertainment team work incredibly hard and were brilliant with the children. Credit to them, and to all the other staff who work so hard throughout the hotel.

Anna in the restaurant was also lovely – always smiling and so helpful whenever we saw her.

Unfortunately, there was one blonde-haired waitress who was extremely rude to us on one occasion. I didn’t get her name, and apart from this one experience, every other member of staff we came across was friendly and helpful.

I no longer work in travel, but I still have very high standards and do a lot of research before booking our holidays. Seaside Los Jameos definitely lived up to our expectations.

It’s a fantastic hotel for families, but we also noticed lots of adults without children and plenty of returning guests, which says a lot about the hotel.

Would we go back? Absolutely! We’ve had a fabulous holiday and made some very special memories with our granddaughter. ❤️

This is a very good resort perfectly suited for families. Food is very good and plenty of options. Entertainment could be better and what they advertised on a few nights in our 10 day stay did not happen. Only other negative would be the bars are poorly staffed and can take a considerable amount of time waiting at the main pool bar at times up to 20 minutes. They do have other bars on site but only serve a small selection of non alcholic drinks. All in all would give this a 4 out of 5 rating. This is an honest assessment.