Cala Millor Garden

This review will appear somewhat contradictory. Some parts of the holiday were great, other bits let it down.

The town and the beach were beautiful and clean, the sea was warm and there were lots of great places to eat and drink in both Cala Millor and Cala Bona which was a 15 minute walk away. I would recommend the area to anyone but not necessarily the Garden Hotel.

My wife and I have booked and enjoyed many all-inclusive holidays with Jet2. We have been to the Canaries and Greece but this was our first holiday together in The Balearics. Cala Millor Gardens is our worst experience and it really didn't need to be.

This really is a first world problem and I feel the hypocrisy of moaning that my vacation wasn't quite perfect boo hoo!!

The staff were brilliant and are unfortunate to be even mentioned in this review.

This is the first time my wife and I chose to venture into the heady world of upgrading to the premium service (at this hotel that is called 'select')

It was a waste of money, and quite uncomfortable at times. It offered nothing that the other all-inclusive guests recieved except towels really. The reserved area within the restaurant did offer table cloths and napkins, but we shared the same lukewarm food that was often not refilled and therefore not available. Breakfast was the best meal of the day but is not to be described as good. If you want a coffee after your evening meal you needed to leave the restaurant and bring it back in as the machines were unplugged. If you used the restaurant for lunch rather than the pool bar you needed to ensure you gave yourself enough time because the stood guard to deny drink refills toward 14:30 and turned the lights off and cleared the food.

Food at the pool bar was available from one hour after breakfast at 11am but only until 1pm. There was only 5 things available on the all-inclusive menu and the quality was poor. Much better quality food was available outside of these restrictions but needed to be purchased. One example of this was caesar salad, all-inclusive was leaves and Parmesan, if you wanted chicken this was €14 extra.

The rooms were very small, tired, and only offered 1 hanging rail and one drawer. So you need to live out of your suitcase. The bathroom was good.

Around the pool there are only 2 unisex toilets for approximately 300 guests and these quickly became dirty. Two further single sex toilets available in reception.

The entertainment staff were the best part of the hotel (Aly and Cassie) but the external evening entertainment was mediocre.

The was a 'selected' area that was behind a rope in reception. This can best be described as being like the bit you sit in waiting to be seen at Specsavers.

So all-in-all the resort/town is great. However I can not in good conscience tell you that the Garden hotel is the place to go. It could be good if some policy and managerial decisions were made.

Lovely hotel, great location. Staff were very friendly and we enjoyed our stay. Overall we would recommend.

Rooms are very clean however need a shower screen not a shower curtain as the bathroom floor got very wet. Also the storage is poor. One drawer, a couple of shelves and some hangers. We would have liked a kettle in the room too.

We booked a massage which was very disappointing. The actual massage was dreadful and the room it was in had no ambience, it was very bright, there was no relaxing music playing. While laying on the couch I could see alot of hair on the floor under the couch, it looked like the couch isn't moved when the room is cleaned.

The outside bar had slices of fruit in containers for drinks these aren't covered and everytime we went to the bar there were flys and wasps walking all over the fruit !