Hipotels Hipocampo Palace

Our family of 4 and a group of friends had a wonderful holiday at the newly refurbished 5* Hipotels Hipocampo Palace and Spa in Cala Millor. We would like to pass on our thanks to all staff from reception to room maids and restaurant/ bar staff for being so attentive and for doing their job always with a smile. Due to the flights, we've had a late check-in, but reception staff arranged a cold platter for us. The room was clean and well ventilated with nice, really big and comfy beds. Free of charge safe and minibar fridge which was replenished daily and balcony with a table and chairs also a drying rack. As expected, all shower gel/shampoo or body cream were also supplied and as an addition spa/beach towels, available to exchange daily at the pool between 4.30 and 5.30pm. Both breakfast and dinner had an abundance and choice of food accompanied by a good range of wines. Evening entertainment was not at its best, but I suppose on our return next year, we'll be able to see some of the famous flamenco dancers or a spanish guitar entertainer or some local Majorcan singers and possibly a private strip of sand on the beach ⛱️ By then, the backyard hopefully will be getting the green coat of grass so families of hens and chicks wandering around will have their heaven. Activities available in the area from a trip to caves or by bottom glass catamaran, karting or hot air balloon, to a visit to Rafael Nadal Tennis Academy or his catamaran in Porto Cristo harbour. We would recommend to all interested in a flawless holiday. Enjoy!

This review is based on two premises: vs price paid for the service and vs similar package in 5 star hotel in Croatia. Also to note we have booked serenity suite service half board. Location: the hotel is on the second row from the sea, meaning it is not at the beach directly. 5 min to the beach, no problem if you don't carry a lot of items for the family. Staff excetionally friendly, chief of the reception offered us breakfast at our early arrival which was a very friendy gesture (we got up at 3 in the morning and arrived at 9 to the hotel). However some of the staff at the breakfast and dinner very young and not trained to the level expected at 5 star hotel (e.g. very poor english, also communication under expectation). Suite was clean and cleaned 2 X per day. Serenity service comes with fully stocked fridge, free of charge.

Atmosphere ok, serenity service gives you access to the Serenity lounge which is really quiet and stocked with coffee, non-alcholic beverages snacks, fruits... really nice touch. Part of the package was also dedicated pool area with reserved sun umbrella and sun loungers. No need to wake up early and reserve ... :) We were also able to reserve our table for breakfast and dinner so no worry there. All this comes with a hefty price so regardless I would expect that for the evening shows we would also be able to reserve a table. Food choices were ok (here is where I compare with the similar packages) but the quality of the food was not a 5 star level. It can't really compare with the food in Croatia where it was a Michelin star level meals with the similar price for the package.

Beach bar food was excellent but that was at additional cost (which means they know how to prepare the food if they want to). There are chickens in the beach bar which feel at home. Not sure if they belong there... :) We didn't mind as we love animals.

Overall, we had a relaxing vacation. If they improve on some of the points it could trully stand out as a place to return to.