Grupotel Gran Vista and Spa

We needed a hotel near Alcudia before catching the ferry back to the mainland and thought it would be interesting to explore something new. Had never been to Can Picafort previously. We have stayed at Grouphotels before and it's always been just fine but this one was different. Not sure where to begin this review actually. No idea how this hotel can be rated 4-star either. Breakfast was really poor with limited choice and low-cost substandard produce. Sunbeds around the pool were incredibly old and dirty. The bathroom in our apartment was very dated and the toilet didn't flush well. Bed hard and uncomfortable (old mattress). The worst was the aircon which didn't work at all in our bedroom. We thanked the heavens that it was September and we could open the balcony door at night to let in some fresh air. Imagine this place in 40 degree summer temperatures!!! No slippers in our apartment and bathrobes cost €2 per day and person to hire. Ants everywhere on our balcony and later inside the apartment as well. No help with our luggage despite having lots of it (it was our last stop after more than 3 weeks in Mallorca). Tennis court near the road but you had to leave a deposit for the key as if we were going to steal it! No upkeep whatsoever. Some balls went straight through the holes in the net. Netcord broken. Very outdated gym with limited equipment available. No breakfast box available for take away either. We were told to go to the breakfast room before 7am where the hotel had put coffee and watered down juice plus some basic sandwiches at the disposal of clients with an early morning start. 4 star hotel?!?!?You must be kidding!!! Never again. One more thing: how some people can give this place an excellent rating is a mystery to us. They must have purchased very cheap TUI package tours and may not really know what it means to get good value for money.

We have just returned home after a week’s stay at this hotel.

Before going into the negatives, I would like to highlight the pleasant reception staff and the maids around the hotel. Their kindness and helpfulness definitely boosted my overall rating on this review.

There was also a hidden gem that we really enjoyed, the rooftop bar, which isn’t really advertised around the hotel. If you take the lift up to the 6th floor, you’ll find it there. It has a perfect view over Can Picafort and is a beautiful spot to watch the sunset. Definitely worth checking out if you stay here.

Another big highlight of our stay was having a massage in the spa. It was absolutely brilliant — very relaxing, the spa was clean and the massage itself was fantastic. In fact, I would say this was probably the best part of the hotel.

That said, I think a 4-star rating would be a little far-fetched based on the facilities currently being offered.

The rooms look as though they’ve had a plaster put over an open wound rather than being properly refurbished. The hallways outside the bedrooms are also very dated and could definitely do with some modernisation.

We had a sea view, although I would say it was quite limited. You can see the sea from a distance, but don’t expect a particularly impressive sea view from the room.

The air conditioning also looks like it’s been around since the 70s! I’m very grateful we came in September and not in the height of summer, as there was hardly any cool air coming out. I did mention this to reception earlier in the week and was told that maintenance would be sent to look at it, but unfortunately I didn’t notice any improvement.

The bathrooms in the room were okay, but again, they could definitely do with some freshening up if the hotel is aiming to offer a 4-star experience.

The beds were probably the worst we have ever slept in — I honestly may have been more comfortable sleeping on cardboard!

The pool area itself is nice, although the sun loungers definitely need an upgrade. Quite a few were discoloured and looked dirty, which let the area down.

The breakfast was okay, but again, I don’t think it necessarily caters for everyone. There were no signs above the food to indicate what was being served, so if you’re particularly fussy or have specific preferences, you may struggle to work out what your options are. We actually found ourselves intentionally skipping breakfast on some mornings because of this.

Overall, the hotel was okay and, to be fair, it didn’t ruin our holiday. There were definitely some positives, particularly the lovely staff, the fantastic spa and the rooftop bar with its beautiful views and sunsets.

However, based on the facilities, condition of the rooms and general dated appearance of the hotel, I don’t think it currently lives up to a 4-star standard.

It’s not somewhere I would rush back to, but the friendly staff, spa and rooftop bar were certainly the highlights of our stay.

Just been for a week from 12th September. The hotel is lovely, very clean and all the staff were excellent. It is set back from the main road which is good as that road is very busy. It’s only a 5 min walk to the beach and one minute walk to the bus stops if you fancy going further afield also the bus is very cheap. Back to the hotel, rooms are spacious with a good size wardrobe and draws and a modern bathroom, they are cleaned every day and you can swap your towels as often as you like. We went half board as we thought we could have a good breakfast and a good evening meal. The breakfast selection is excellent but we found the evening menu was a lot the same each night and it was very bland so if we went again we would only go bed and breakfast and eat out in the evening (loads of nice restaurant in walking distance) That was the only thing we wasn’t impressed with, I understand they’re catering for a lot of people (and it was very busy) but there needs to be a lot more thought on the menu. So overall we had a great stay at the hotel and would go again but only bed and breakfast.