HSM Don Juan

I'm always honest and open, when writing up reviews. I really want to give this hotel a 5* review. I simply can't. Truthfully, this hotel has everything you could possibly need for a short break. But massively let down by small things.

So, I'll start from the beginning. Tangerine by Honne, is pretty much, within the last block of hotels in Magaluf. So, transfer time, from PMI to Tangerine will be a long one. Unless you're willing to pay up, about €60 for a taxi? To get there quicker. Be prepared for a long haul.

The hotel, is absolutely spotlessly clean. Inside and outside. So, we were off to a great start. First impressions.. very good! Impressive, in fact. Check in seemed a little slow and long winded. Eventually, we got the card for the room. Our pool view room was spotlessly clean. And spacious. Enough for the two of us. Very basic, I'd admit. But, we had enough for what we wanted. My only gripe with the room, was the shower. The shower room is absolutely huge. The shower heads are more like jet sprays. So, the water seemed to go over you. Than, on you! Other than that, rooms are of a very good standard. Beds are incredibly comfortable. Air con is decent too. Overall, very satisfied with the hotel/rooms.

As we arrived after 8pm, the only thing available/open was the vending machine. The bar closes about 7pm. (Which we already knew about). Which is a shame, as we'd have happily had a drink at the hotel. But, after all.. we are in Magaluf. And Magaluf, certainly isn't short of places to go.

Location. The hotel is literally a stone throw away from your first set of bars/pubs. We never went into any of these, as both 'Dreams' and 'The Local Pub', over the road seemed empty. So, we decided to take a walk to grab some food. The next set of bars/restaurants is literally less than a 10 minute walk. Coco Bongos was our favourite place. 'Benny's' bar is more family orientated. The Magaluf strip is approximately 10-15 minutes walk. The map, makes it look longer, than it actually is. The beach is also a 5 minute walk. The pirate show, is a 5+ minute walk from the hotel too. So.. considering the hotel, is at the back end of Magaluf... It's still close enough to things.

So.. back to the hotel. The morning after, the night before. I decided to go down for breakfast early. The hotel mainly caters for a younger crowd. As you can imagine, breakfast was fairly quiet. Until about 11am. Breakfast/brunch is from 8-1.30pm. With an absolute array of choices. Personally, I loved this concept. And completely understood it.

Unfortunately.. this is one of the reasons, why I gave this review a 4*. Even though.. the choices are amazing. From pastries, continental breakfast.. to your standard hot breakfast. Unfortunately, the breakfast is absolutely stone cold!! Even though bacon is warmed through. Everything goes cold incredibly quickly. If they had, a microwave to heat up your breakfast.. I'd have happily accepted that. The hotel, has to make do, with what they've got. I'd have a little empathy with that. The breakfast, was a huge let down, for me. Which is a huge shame.

The pool area, is a huge selling point. I absolutely loved it. The pool is of a decent enough size. Water is at a great temperature too. Which surprised us. The surrounding pool area, is kept immaculately clean and tidy. Plenty of sun beds too. Pool got busy, after 12pm. So.. if you go in the morning? You certainly won't struggle to grab a good spot. The pool bar is great. Which offers some great non/alcoholic choices. The cocktails are very good. Prices are pretty decent for a hotel too. The bar staff always seemed to have a smile on their faces. And to top it off, there is a DJ playing some great house music. Great vibes, to have an awesome chilled afternoon by the pool. We both absolutely loved it.

On to checking out. As we had a very late flight home, we asked for a late check out. They said for a €60 charge, we could have the room until 8pm. But, for them, to all of a sudden decide our only option was to offer the shower room, instead. It was better than nothing. So we booked our slot. Which kind of seemed pointless. The shower room, wasn't what we expected. Your shower room.. is basically the pool area toilets. Why, we needed to book the hotel toilets, is beyond me? Unfortunately, the showers had our jet spray shower heads attached. So.. as you can imagine.. absolutely soaked the whole room. And to top it off.. you had fellow guests banging on the locked door, wanting to use the bathroom. So.. we kinda felt, incredibly rushed with the whole thing.

Overall. A very chilled and relaxed stay. A great hotel with chilled out vibes. Just a huge shame, about the food and shower room.

Would I stay there again? More than likely. Just don't book a late flight again!

Overall Hotel Tangerine was a great stay. A convenient location to walk to the centre of Magaluf and surrounding beach clubs. The rooms were clean and clearly updated. The disappointing factor were the front desk/concierge staff - especially when we arrived back at the hotel mid-blackout. They stood around watching the football on one of the guests mobile phones while the rest of the guests were sitting waiting with no updates, or even an offer of water despite it being 40 degrees outside and A/C not functioning inside. If I were to go back to Magaluf, Tangerine would be a strong contender and most likely the staff would have moved on to a job at Lidl by then.

We were a group with our teenage children (aged 16-18) and we stayed for 3 nights. We arrived at hotel about 11am and asked about the free early check-in (see photo) but there was no availability so we went for a walk and came back at 2pm when 1 of the 3 rooms were ready and the others were ready late at 3ish. Check in was okay and the young girl and man were efficient and friendly. Pool view rooms were very nice and cleaned daily, air con was fab! The brunch was really good and we loved the salad selection, choice of bread, burgers, fries etc. The DJ played nice chilled house music by the pool. The 3 men on the bar were so good! Especially our Charlie. The bar closed at 7pm though which was a bit early, and nowhere to buy food from in the hotel after brunch finished at 1:30, but we got drinks from the shop for our fridge. Rating is hard because it deserves 5 green bubbles for some things but then the customer service deserves 1. So we gave it 3 (thanks to bar staff, room cleaners and food). Day before check out, we asked reception if we could have a late check out and they said yes all 3 rooms were available. For 60 euros each. I said but on the website it has "free early check in and free late check out". Rebecca on reception said she didn't know about this and she looked on the website and saw it. Then she said she would have to speak to the manager. Came back to us and said we can only have 1 room free of charge. We said but you said all 3 were available. She said but your 3 rooms are on one booking. I said where does it say this, and she replied in the Terms and Conditions. Now she didn't know about this free late check out 10 minutes ago and now she's talking Terms and conditions. Her attitude was not good at all. I went to look on the website and checked my email confirmation and of course, they were not there! We went back to reception to ask them for the T's and C's but of course they could not find them. I asked for Rebecca or the manager and of course they were not there! As a goodwill gesture, the management should have let us have all 3 rooms as they were available, and the hotel was half empty. As for us only being able to have 1 room as all rooms were on one booking, what would have happened if someone had booked 10 rooms for 20 people? How are 6 people all supposed to get showered and changed in one room?! This left us angry and was a poor end to a fab holiday. We booked this hotel with free early check in and free late check out in mind (as promised on website) and we didn't get either. Very poor. We are not interested in any reply either on here from customer services as you didn't address any issues on the previous review from someone else so don't bother!