Sol Beach House Mallorca

I stayed for a week end of July into August, the hotel itself is very aesthetically pleasing, clean and spacious. The room was lovely and if requested always left at a high standard by the cleaners. I will note the cleaners come round very early, often before 9am to clean, this is a little inconvenient if you’re getting ready for your day, although no one rushes you, you do feel as though you should depart the room speedily. The pool area offered lots of bed available throughout the day on quieter days however on days where groups had booked out for the beach beds, the pool area was not atall relaxing and found said groups were prioritised more, often spilling into the supposedly guests sun beds. It is also a hotel where there are constant ‘photoshoots’ around the pool and throughout the hotel. I did not find this very relaxing and at times did not feel comfortable due to the possibility of being in the background. Smoking is also permitted in all areas and not a designated area around the pool, as a non smoker I don’t always agree with this due to the effects of passive smoking. The staff at Beso were friendly enough, although the prices for food and drink are more expensive than they are worth, for example; €9 for some crisp sprinkled with rock salt, and with a limited menu poolside. Breakfast however offered a variety of cooked, fruit, pastries and fresh juices, with the lady who greets you having a very clam, welcoming manner. Although I do not understand this concept of a floating reception, the staff were very friendly. I did find at check in, all be it that was 2am, the receptionist did not give basic information such as pool opening times, checkout, the mini bar rules or on other amenities the hotel has to offer, something at which I think is useful to guests to get the most out of their stay. On checkout day, as we had a late flight we asked about late checkout, this was offered for another 2 hours at an additional €100, which seems a lot for two hours on from a 12pm checkout. On checkout we were asssited by a different member of staff who offered the use of the courtesy room at a time suitable to us if available, this is for a 30 minute period, which I was very grateful for but why was this not offered or even mentioned when enquiring about late checkout earlier in the day? Overall my stay was some what pleasant, as said the hotel itself is aesthetically pleasing, staff friendly and very nice food but I feel as though I do not fit the ‘image’ required for this hotel and therefore felt uncomfortable at times during my stay.

The staff at this hotel are absolutely amazing - nothing is too much trouble and all of them are friendly and happy to help with your every need. We were here to celebrate my daughters 30th birthday - I contacted the experience team before we arrived to arrange decorating the room for my daughter and Manuel went above and beyond with organising balloons, flowers, champagne and even printed off photos I had sent him of my daughter to put around her room. They also helped with our lunchtime booking in BESO on her actual birthday and organised a birthday cake. The rooms are spacious and love that they cater for long items in the wardrobe as so many hotels don’t which is frustrating! The breakfast was fantastic every day and I would highly recommend it. I must also highlight another member of staff Letitia who was super friendly and always smiling and a great dancer! Overall I cannot recommend this hotel enough and will definitely be visiting again.