Hotel Palma Bellver by Melia

14 floors with one working lift. Service lift not available to help with heavy bags. Packed pool with no service and not enough beds. Undermanned reception. Unresponsive staff. Worst hotel we’ve been to for years. You’d be mad to book. We’ll never be back and will avoid this chain.

Not a 4 star hotel by any standard. Bedroom Dirty floor Holes in net curtains Damaged lamp shades Stained and chipped furniture Small insects and cocroaches around fridge No bathrobes No coffee machines Dirty balcony Reception staff very rude Check in is terrible even if you Check in online Reception area smells of damp No English TV or news channels Whole hotel feels cheap, tired and dirty Over priced Would not recommend. Melia group you need to up your game.

Stayed here for a couple of nights to explore Palma. First impressions of hotel weren’t great- took over 45mins to check in, with staff who didn’t give good first impression and seemed uninterested. Then to be given a double room, had booked a twin. This was sorted after another lengthy wait. Room wasn’t cleaned for duration of stay, despite having sign in door since 9am, asked at reception- where we were told house keeping work until 9pm- wouldn’t want to have been there with a young family and having my room cleaned and beds made at 9pm. It was never cleaned Staff lack interest especially at Breakfast and restaurant. Many too busy having conversations with each other to assist guests. Breakfast poor - very reduced selection on 2nd morning of our stay, with “hot” food being cold. Fruit- well there was brown pineapple and melon. View from room was lovely, but this hotel is let down by all of above. We’ll come back to Palma but not to this hotel.