Melia Palma Marina

We stayed at Meliá Palma Marina in June 2026 as a family with a young baby, having booked Half Board. Having been vegan for 15 years, I have never had issues getting simple meals adapted, but this hotel was a total disappointment. On our first evening, no one greeted us at the restaurant, and asking for a table was met with a strange, baffled reaction from a senior waiter. When we asked our waitress about vegan options, we watched her consult this same senior waiter—who threw his arms in the air with visible frustration at our request. She then returned to state outright that they could not accommodate us and offered zero solutions. While this waitress was personally very sweet (and made us feel welcome at breakfast every morning), she clearly had no power to help. After we insisted they could surely assemble a simple meal with fewer ingredients, we were served an appalling dinner (plain lettuce with croutons and a dry pizza). To top it off, they charged us €50 (€25 each) for this awful meal and refused to refund it, despite forcing us to downgrade to Bed & Breakfast for the rest of the week because they couldn't cater to us—ironic, given breakfast actually had great vegan options and a dessert at dinner was labeled vegan. Adding to the frustration, Guest Relations invited us to a meeting that we were excited about, thinking it was proactive customer service to resolve our dining issues properly. Instead, it turned out to be an hour-long high-pressure sales pitch for the Meliá Club that completely wasted my partner's time. While management agreed in writing during our stay to a €300 partial refund for the remaining unused meals, getting that money back was an absolute nightmare. After their initial payment system failed, the hotel completely ghosted us, ignoring all direct emails and messages. Getting our agreed money back required an enormous amount of time, energy, and stress—navigating PayPal disputes and spending 1.5 hours on the phone with our bank to secure a chargeback. We strongly suspect the hotel ignored us hoping we would simply give up, as many people likely would. While the hotel physical facilities are fine, the total lack of basic customer care, terrible food accommodations, and post-stay negligence make this property impossible to recommend.

We booked a Premium room at Meliá Palma Marina at the last minute and unfortunately it did not live up to what we expected from the Meliá brand or from a room being sold as “Premium.”

The main positive is the marina view, which is lovely. However, the room itself is very tired, dated and clearly in need of a full renovation. The furnishings and overall design feel old, and the bathroom was particularly disappointing.

The shower area had visible mildew and the shower leaked water onto the bathroom floor when being used. There was also a noticeable mildew smell in the hotel lobby, which added to the overall impression that parts of the property need much better maintenance and refurbishment.

The beds were also not comfortable, which made it difficult to get a good night’s sleep. For us, this was one of the biggest issues, as a comfortable bed should be one of the most basic expectations when staying in a hotel, particularly in a Premium room.

The room also lacks conveniently located power points or USB charging points beside the beds, which makes it feel even more outdated.

The arrival experience was very average. Check-in at reception was underwhelming and there was no concierge or assistance offered with our luggage. For the price being charged and the level at which this hotel is positioned, we expected much better service.

Parking is also €30 per night. Street parking is possible, but spaces are limited and can be very difficult to find.

Unfortunately, because of the condition of the room, the mildew, the leaking shower and particularly the uncomfortable beds, we decided to cut our stay short and leave the hotel early. That really says everything about our experience, as we would not normally leave accommodation we had already paid for unless we were genuinely unhappy with the stay.

Overall, the location and marina view are the strongest points, but the hotel itself feels very dated and overdue for a significant refurbishment. Based on the room we received, we would not stay here again and certainly would not pay the rate we paid for a Premium room.

We had the pleasure of a three night stay at this beautiful hotel, myself and two teenager kids. The room was amazing, breakfast buffet great and all the staff so helpful and friendly. Would definitely recommend The Level, German and all the staff were super attentive and hepful with everything. Thank you all for a great break.