Grupotel Alcudia Pins

Good location, beach access, overall amenities and entertainment are ok for a three star. Cleaning of the common areas surrounding pool needs improvement, there has been no in depth cleaning nor rubish removal around the pool for over a week, which is disgusting. Areas outside hotel with too much litter, and there is no excuse this is the busy season. Some rubbish seems to be lingering there for months, and I have not seen a single person picking the rubish from the floor, neither from the hotels nor shops not local council. Mallorca seems to be living the dream of getting as much as they can from tourists paying less and less for accessing sun and beach. The downside is that the profile of tourists will.likely get worse and soon Alcudia and Playa de Muro will be worse than Benidorm. Did I mention the piles of litter on the streets of Can Picafort?

We're here at the Alcudia Pins hotel on our 9th night. 2 adults 2 kids ( boys 11 &15 ) The hotel is in a great location and has plenty of activities especially for my 11 Yr old son. Hes living his best life and is loving his time here. Hes made plenty of friends. My 15 Yr old is enjoying it but there's not so much for him to engage in. That's probably more of an age thing now though. I have found the hotel to be cleaned regularly and the cleaners always do a fantastic job of cleaning our room and the towels are changed 5 times per week.
The food is really nice and there's plenty to choose from. It is a bit repetitive but no more than most all inclusive hotels. My wife has struggled with vegan options though. The beach is beautiful and being able to walk straight onto the beach at anytime of the day or night is so nice. My only serious issue is the labelling for allergens. My son has a peanut allergy and some days all the desserts in the cake section especially were not individually labelled. This meant he couldn't risk having a desert. This obviously needs to change. Would I advise people not to come here, no I wouldn't. I think the majority of Families with young children will have a great time especially if you've been to a tui blue hotel before as you'll know what to expect. I'd also like to say how hard everyone works at this hotel Chefs , waiters , cleaners, bar staff, receptionists, Tui reps, Everyone. I think with every hotel if you look for negatives you will find them. It all depends if your glass is half full or half empty. We have enjoyed our stay.

We booked this holiday through TUI as a 4-star resort, only to discover after booking that it had been downgraded to a 3-star hotel. We were not informed before travelling, and unfortunately our experience reflected the lower rating.

The biggest issue throughout our stay was cleanliness. The area around the main pool was filthy and appeared not to have been cleaned for at least a week. The stones around the pool even had green algae growing on them, making them look unhygienic and unpleasant. The poolside toilets were disgusting and clearly not cleaned regularly. At times, they were so dirty they were barely usable. We rarely saw any cleaners around the resort.

The main swimming pool was also closed for around half a day because it was too dirty, which was extremely disappointing on a family holiday where the pool is one of the main attractions.

The all-inclusive package was also underwhelming. Drinks were very limited, with only one bar serving the resort, resulting in long queues throughout the day and evening. There were also numerous activities advertised around the resort, but many came at an additional cost despite us paying for an all-inclusive holiday.

On arrival at around 2:30am, there were only two families waiting to check in, yet reception took an unreasonably long time to acknowledge us. Staff were unfriendly, didn’t smile, and simply pointed us in the direction of our room rather than showing us where to go or explaining the facilities. On departure, the service was just as poor. We were simply told “bye” with no interest in how our stay had been, and we had to ask ourselves where luggage could be stored.

The air conditioning in the rooms was poor and would not cool below 19°C, making sleeping uncomfortable in the heat.

One rule that made little sense was that all-inclusive guests were not allowed to take food from the restaurant to the sunbeds, yet guests who paid separately were allowed to do so.

There was also no comfortable indoor, air-conditioned area to relax in during the evenings apart from the small reception area.

Although there were daytime activities available, they were never announced around the pool or resort. Unless you regularly checked the hotel’s app, you wouldn’t know they were happening. No staff came around encouraging guests to join in, so the atmosphere often felt lacking.

For anyone with food allergies or dietary requirements, please be aware that food labelling in the restaurants was inaccurate or missing, which is unacceptable and could be dangerous.

Another major concern was the cleanliness of the restaurant glasses. On more than one occasion, they still had lipstick marks on them, suggesting they had not been washed properly.

Finally, mosquitoes were a huge problem. We appreciate this isn’t entirely the hotel’s fault, but there appeared to be no effort to reduce the issue or help guests. I was bitten so badly that I ended up needing antibiotics.

There was also a strong sewage smell around the entertainment bar and seating area, which made spending time there very unpleasant.

There are definitely some positives. The rooms were lovely, spacious and comfortable, with a nice balcony. The hotel is set in beautiful surroundings with attractive swimming pools, gardens and a lovely beach. There were always plenty of sunbeds available, even if you didn’t get to the pool until around 11am, which was a real bonus. However, many of the parasols were broken and in need of replacing.

Overall, this resort has so much potential because the location is beautiful and the rooms are lovely. However, poor cleanliness, weak customer service, hygiene concerns, disappointing all-inclusive facilities and a lack of maintenance meant it fell well short of the 4-star holiday we paid for. We left feeling disappointed and would not return unless significant improvements are made.