Salles Hotel Marina Portals

I stayed here for 3 nights, and as someone who stays in this area quite a bit, this hotel unfortunately falls well short of expectations. Compared to places like Tomir Portals Suites or Hotel Son Caliu, this property needs upgrades across many areas.

The Good: The beds were comfortable, and having a fridge in the room was handy.

Breakfast was very average, but it was a pleasant surprise to see a separate toaster and options for coeliac sufferers, along with some cakes and bread put out.

The location is decent for the town, though it is a good 15-minute walk to the nearest beach.

The Bad & The Frustrating: Dated Facilities: The entire hotel is showing its age. As an example, if you need an iron, you have to take a 5-minute walk down to a shared ironing room.

Pool Area Issues: The sun umbrellas are permanently fixed into the floor and cannot be moved, making it nearly impossible to adjust your shade as the sun moves. Furthermore, there is a severe shortage of sun beds compared to the total number of rooms.

Dining/Drinks: The soft drinks are served from a tap rather than cans or bottles, which feels cheap for the price point.

Room Maintenance: The general wear and tear is evident—the bottom of our bathroom door was in a particularly poor state, which sums up the overall lack of maintenance.

Given the price relative to what you pay at superior nearby spots like Tomir Portals Suites or Hotel Son Caliu, I would skip this one and stay elsewhere.

Great hotel generally. I have stayed here multiple times over the past twenty years. The rooms are very clean and comfortable. Toiletries and a hairdryer are provided. The public areas are again spotless and well kept. Check in quick and informative. The breakfast is good with a wide choice. All the staff around the pool area were very good as always. Pool towels were provided and can be exchanged everyday between 10-12 with the lifeguard. Unfortunately whoever signed off on the redesigned of the main outdoor swimming pool have detracted from the overall experience. The area around the pool is fine but the oddly shaped design of the pool bottom is awful. The overall depth of the pool has been reduced and in my opinion is no better now than an oversized child’s paddling pool. So no five because of this.

When you book directly with the hotel you receive confirmation of an upgrade with views. You then receive a standard email offering an upgraded room for an additional €60 per night which we paid. We received the same confirmation email offering what’s included. On check in we were told we had received a complimentary upgrade to a room with views , I explained I had paid for an upgrade as I had already been offered a room with views I thought I was upgrading to a better room, the receptionist LAUGHED and said there were no better rooms ?? I had been given the same room I had already been allocated for €240 less on my original booking . Please note all rooms face the same way overlooking the swimming pool and only on the top floor you can just see a part of the ocean , every room has the same views. Trust me , the hotel can only apologise and offer no refund or credit for any future stay. Just an apology for the misunderstanding. So save your money on the upgrade , do not be cheated like we were. Unfortunately , the hotel is very clean , and has been upgraded to a very good standard and all the rooms are nice, this sadly has left a very bad feeling for us.