Coral Ocean View

The hotel is excellent for cleanliness, facilities throughout and the lovely staff. There was a good range of different foods to eat and nothing was too much trouble if you wanted something cooked differently. The views were gorgeous. We will definitely be booking there again. All of this is why we have stayed here twice this year. 😃

Based on the previous reviews and being a solo traveller I was very anxious about what I was going to. It was not as bad as some of the reviews state. But it also falls short of a 4*. I would not return.

The hotel was clean, the housekeepers do an excellent job. During my week I saw only 2 cockroaches in my room. Upon telling reception they sent housekeeping up. They cleaned and sprayed the room. Most of the staff I spoke to were friendly and nice. (A few looked as though they didn’t want to be there.)

The location, 5-10 minute walk to the front promenade. I walked during the day both towards los christianos and El Duque. I felt safe doing this. But always had wits about me as to where I had my valuables. I didn’t venture out at night purely due to the reviews of others. So can not comment how it was.

Food was almost always cold. There was a microwave, which suggests they know that the food is not hot. Also saw lunchtime food being put back out for evening meal! I’m not a fussy eater and by no means starved. But if your fussy or have dietary issues you may struggle. The selection of buffet was poor. Having stayed at many 4* AI hotels this has to be worst selection. On many occasions the desserts (again not much choice) would be empty and as if they had no intention of refilling them. Labelling was poor too. For anyone with allergies etc. Although at breakfast there was a gluten free section.
The snacks included in the AI were poor. A pre packed sandwich. Again compared to other 4* hotels , very poor.

Going out on a day trip one day meant I was missing breakfast and potentially lunch. I asked reception for a picnic bag to go. They refused, saying it’s law not to make them ?! I asked if I could therefore go in and have an early breakfast, just 10 minutes before opening time. Again it was a straight NO! Not the attitude or customer service you’d expect from a 4 * hotel.

The pool opened at 9am on the dot. No bed blocking before this time. This is fine, but if you went out for the morning, you would stuggle to find one on return. Definitely not enough for the number of rooms. The roof could not be used, as the jacuzzi doesn’t work and there is no bar. So why would anyone sit up there ?

At the end of my holiday a group checked in next door me. They partied all night from 12-7:30!! I didn’t get a minutes sleep. I tried to call the “24 hour” reception to complain. No answer. When I went down in the morning and asked. I was told there is no reception between 11pm & 7am! So Not 24hours! .
Only a security guard on duty and he doesn’t answer phone?! So what if I had an emergency in the room on my own?! A security guard should also patrol the corridors for disturbances. Again another negative making this less than a 4* and not the kind of customer service you would expect.

On checkout, they will cut your wrist bands and stop your All Inclusive package. Even if you have late flights. Never had that in any other all inclusive hotel. An ok week but no return for me.

This hotel is honestly amazing, the atmosphere was perfect. Location of this hotel isn’t too far from the beach, walk isn’t too far to Las Americas and the nearest shop is about 5 minutes to spar. Room was beautiful and perfect size, cleanliness was on point of expectations and definitely worth the value. Our balcony was facing the sea view which was lovely to look at and we was located direct from the bus station which people have stated can be noisy but we did not have this issue and hardly heard a thing. Breakfast was fantastic and the staff are so friendly here. Perfect location if you’re visiting Siam park as it’s a short walk up the hill.