Labranda Bahia Fanabe and Villas

Lovely hotel, rooms very big hall way kitchen lounge area, separate bedroom and bathroom, But very very dated, balcony very rundown all it needs is painting & updating, food was amazing, so much selection, cleaning staff were great, working very hard, pools were great,

AVOID AT ALL COSTS.

Travelled with my husband and autistic son for 5 days all inclusive. The room was absolutely FILTHY. We arrived late Sunday night so had only spent Monday and Tuesday in and out of the hotel room. On the Wednesday morning we woke to a very strong smell of sewage. My husband went into the bathroom to find the pipe behind toilet had leaked, there was faeces EVERYWHERE. The toilet had to be completely removed. The TV did not work, the WiFi did not work, the shower drain was absolutely disgusting. Fridge was absolutely vile and leaking water. We were moved rooms due to the sewage and the new room was also filthy and was overrun with ants.

I met with the hotel manager Ana Cristina and this woman had me in tears. She said we used too much toilet roll!! I explained it was the pipe at back not the toilet bowl. She argued non stop about the toilet roll. There was 2 adults and 1 child!! This was only day 3 of our stay. The smell of sewage around the hotel is revolting. This woman offered me 200 euro refund, we paid nearly 2600 for 5 days!!

The food is absolutely vile. The worst hotel i have ever stayed in and we go abroad 4 times a year.

Night time entertainment was absolutely horrendous and some nights non existent.

I did contact Love Holidays who offered me £160 which i have disputed.

There was problems with the sewage as the mens urinal at the poolside also had to be moved.

When we said about this, it was no this is a yearly clean up.

All inclusive cocktails...that is a joke. 2 cocktails of the day in a warm premade jug and dont forget your euro for your own cup.

Another lovely lady heard me saying about the room and the pipe and came over to say her room was filthy and she also had to be moved rooms, she told by the manager Ana to and sit down this was a private meeting!!

So rude and clearly has no people skills. In fact all the staff, chefs included are grumpy. My son went to the food hall door and asked could he speak to his mum, he was told to put his top on, he made a moan sound...2 seconds later we were approached and told he was rude and intimidating and she would be speaking to manager about him.

Please for all you sake and hard earned money avoid this place. Manager needs to go on a people skills class.

I do not normally write reviews at all, but after my experience at this hotel I feel I have no choice but to warn others NOT to come here. This has been the worst holiday of my life, purely because of the hotel.

We had a massive incident with the security staff. It ruined our entire holiday and scared us so much that all of us had to sleep in the same room and were scared to come out. An older Spanish man, who was the security staff working on one of our very first nights, had uncontrollable and abusive behaviour towards us all. We are a Scottish family travelling with younger children, including an autistic child. There was a dj playing music by the bar for evening entertainment. When that finished, we put our own music on. All of the staff were okay with this until the security guard arrived and immediately demanded I turned off the music. I turned it off instantly with no issue and no debate. After I turned it off, I proceeded to ask him politely if I could play the music quietly, only enough for our family to hear, and he said point blank no. We continued our night, chatting, laughing and socialising with multiple other families and guests. The security guard, out of nowhere, came running over after a period of time had passed, and started aggressively and loudly saying “is there a problem? What is your problem? Is something funny?”. Bare in mind, he is speaking to a 42 year old with her children aged 23,24 17,16 and an autistic 13 year old. We responded with “no one has a problem” and everyone was confused on why he had asked this. He was extremely rude, which my little sister who has only just turned 16, still classed as a child in this hotel, said to us at the table that he was being cheeky for no reason. He heard this and proceeded to shout Spanish cuss words at her and told her to shut the … up. Instantly we were frightened and told him she was 16, he told us he didn’t care. He continued shouting and swearing at us in both English and Spanish which resulted in him aggressively challenging our 17 year old to a fight. The hotel staff who were working were unable to keep this man under control or remove him from the situation to protect us. He was following us, going in one room and coming out of another, trying to get closer to us and intimidate us, continuing to shout abuse. It was unbelievable. Everyone was crying and petrified. I have never witnessed such a horrible incident in my life. So many families witnessed this and got involved. Everyone was so scared and frightened. Due to this incident, the hotel fired the security officer but could not offer us anything else. We wanted to leave immediately and get on a flight home but we were refused a refund. instead they gave us a bottle of free champagne and promised a late check out on our departure day. However, on the departure day we got kicked out of our room at check out hour and had to transport all of our belongings from one room to another which was up two flights of stairs with no lift. An absolute joke.

We paid for two standard rooms and one suite. There was a big price difference yet the rooms were all identical. They did not look like the photos. The rooms were dirty. Housekeeping came round once throughout our entire stay. You had to constantly keep going to reception for clean towels. The air con was broken and two rooms were blowing hot air the entire time we were there. The phones in the room were broken, all 3 of them. We were all inclusive and yet we had to pay for the cups to put our free drinks in! We had a kitchen to make food but every single cupboard was empty, no cutlery, no pots and pans, no plates or bowls.

The food at all inclusive was not impressive, although the breakfast was fine. When sitting inside you can’t even hear the people sitting next to you as the kitchen staff slam all the plates, cutlery and glasses nearby to the point it constantly sounds like multiple things are being smashed.

Nearly every staff member we interacted with was rude or met us with a bad attitude.

I had watched video reviews of this hotel on tik tok, all negative. I wish I had listened to them. I had also heard online about break ins at this hotel. This never happened to us but when interacting with another family they told us they had had a break in and how all their underwear had been taken from their suitcase and displayed across the entire bed.

I cannot stress enough, there are so many nice hotels here. Do not make the same mistake by choosing this one.