HG Tenerife Sur

Don’t let the bad reviews put you off! We’re currently staying at HG Tenerife Sur for 11 nights and, after reading some of the reviews before coming, I’ll admit I was a little apprehensive. However, I genuinely think you need to come here with an open mind and remember that this is a 3-star hotel — you get what you pay for, and in our experience, it’s been absolutely lovely. I always say your holiday is exactly what you make it. The hotel itself is clean and well maintained, the pool is lovely and clean, and despite some reviews mentioning problems getting a sun lounger, we’ve been here for 3 days and haven’t struggled to get one at all. The rooms are slightly dated, but again, this is a 3-star hotel. Our room has air conditioning and everything we need. We also travelled with my parents, who have mobility issues, and had specifically requested a ground-floor room for them. On arrival, they were given exactly that — no fuss at all. We were initially given a huge family room in a block without a lift. Although the room itself was lovely, three flights of stairs with a toddler and a pram wasn’t ideal! We went to reception the following morning, explained the situation and they were incredibly helpful. They apologised and told us that a room on the ground floor or in a block with a lift would be available at 11am. True to their word, it was — and the new room is actually even better and bigger than the first one! The location is fantastic. Everything is within walking distance, there’s a taxi rank right outside, supermarkets are directly across the road, and the prices in the hotel bar and shop are very reasonable. Most importantly, the staff have been fantastic. Everyone we’ve encountered has been friendly, welcoming and genuinely gone above and beyond to help us. After 3 days, I honestly cannot list a single fault. We still have 8 nights to go, but so far we’re having a brilliant stay and I’m really glad we didn’t let the negative reviews put us off. If you’re considering booking, come with realistic expectations for a 3-star hotel, keep an open mind, and make your own judgement. So far, we’ve got absolutely nothing to complain about.

Shopping centre, with huge childrens play area on top floor and lots of bars and restaurants literally 5mins away. Recommend going here if you have kids. Beach is 10mins walk downhill but a taxi is €4 if you dont fancy walking back. This hotel doesn't do kids entertainment but has live singers on each night until 11pm. Other hotels allow you access for the kiddie disco as long as your paying for your drinks. So far so good, having a lovely holiday! 😀

Location is great but some of the staff are very rude. The internet does not work and I got shouted at for asking for help with it. There are cockroaches and they are infested in canteen a rooms. The rooms are not cleaned properly at all there disgusting dirty shower curtains that hang into the toilets. It’s very dangerous broken glass door adjacent to our room and an air condition unit with a whole in with a. Spinning metal fan in same area as toddlers. Paid for a buffet an was told we couldn’t eat twice the same meal so is not a buffet. Lifeguards sat on his phone. I stayed in 2025 it was great but this year it has gone terrible. Awful live music blasting until last every night a they put us with a toddler next to it we had no sleep for a week. The hotel does not care.

This hotel is brilliant, its not 5* so don't be expecting that. Its clean, the staff are fantastic and the rooms are lovely. The pool area is perfect (albeit a little slippy round the pool when wet) We had aircon and ceiling fans, the kitchen is adequate for your basic needs, but we ate out being self catering. The onside shop has everything you need. The hotel is perfectly situated with easy walking distance to everything. The rooms are cleaned daily too. I would definitely stay again. Oh and the sunbed wars have been addressed, they can't be reserved at all with towels on during the night. This has made a big difference.