Coral Suites and Spa

Very nice hotel and pretty close to pubs and restaurants. The hotel were very accommodating in providing us with a room on a low floor as my wife is very claustrophobic and still recovering from a serious operation. As she can't use elevators the stairs are a bit of a chore for her. We come to Las Americas regularly and we'll definitely be back to the hotel in future. We had a lovely week there.

Really heartbroken to have to write this as we expected a lot better and things could’ve easily been improved . The hotel have been made aware of the issues in this review however the response I received seemed as though they were blaming us and a very poor apology.

Firstly, time and my partner were made to feel quite uncomfortable with staff being grumpy and giving us dirty looks. This seemed to be an issue with a lot of the younger adults we made friends with. At the bar we could hear the staff making comments about guests. Some staff were absolutely amazing and had a brilliant demeanour however this was then counteracted with the not so pleasant staff. It came across as this hotel prefers older guests (just an opinion from experience). We got blamed by the hotel for not speaking up about our issues while there however I am extremely anxious and did not feel comfortable to complain . Our friends we made even got told off like literal children for having a ‘messy room’ . There was a couple of clothes on the floor and a makeup bag near the mirror. To belittle guests like this and make them feel ashamed and embarrassed is simply not right. The hotel responded to this situation by saying they had to ensure the room complied with health and safety and allowed the housekeepers to do their job.

Food: The food was inconsistent, some nights were amazing but then the next we were served raw food. The hotel has denied this but we only took one photo of the raw food as the first couple of times we were hoping it would be just due to easily made mistakes and would improve.

Smoking : If you are a smoker i don’t advise going to this hotel, whereas other hotels labelled as non smoking but allow it if done discreetly and when other guests are not around, this hotel has no tolerance. We got threatened on our first day there that our all inclusive would be taken away if we vaped again. However the older people around us who were vaping just got a friendly reminder. Again the hotel have said that we got told on numerous occasions by staff to stop hence the tougher warning, however this is untrue and considering it was our first day when we got told off for it , it is also an unrealistic statement.

This hotel does also take away your all inclusive band when you check out at 12 so that is something to consider. In other all inclusive hotels they have let us keep it when we have had late flights.

Again, didn’t think I would even have to write this review as on paper this hotel seemed amazing. However after working and saving a lot of money for this hotel the experience was quite disheartening.

We had a lovely holiday overall and I want to make that clear. The pool was great, the food and drinks were lovely, and the other members of staff we met during our stay were friendly and always helpful. Unfortunately, one experience completely let the hotel down for me.

During our stay, I burnt my foot on the hotel’s artificial/fake sand beach area. It was painful and blistered, and by the second evening I was struggling to walk on it at all.

At around 11–12pm that night after pretty much sleeping most of the evening due to the pain, I called reception because I needed some basic first aid to get me through the night until I could get to a pharmacy or medical centre the following day. I called because the hotel advertises 24-hour reception, and I genuinely didn’t know what else I was supposed to do when I was injured and it was late at night.

The man who answered the phone told me he wasn’t reception and that he couldn’t help so I have no idea who he was. I explained that I had burnt the bottom of my foot and couldn’t walk and asked if the hotel had anything as simple as a bandage or dressing that I could use until the morning. His response was that I would have to go and get everything myself. He then simply said “bye” and ended the call.

I was honestly shocked and extremely disappointed.

I wasn’t asking the hotel to treat my injury or expecting anyone to act as a doctor. I was asking for basic first aid assistance from the hotel I was staying in.

What upset me most was the complete lack of care or concern when I explained that I couldn’t walk. To essentially be told “go and get it yourself” and then have the phone put down on me with just a simple bye was incredibly upsetting, especially when you’re injured and away from home.

It’s a real shame because as I said, the hotel itself had plenty of positives and the other staff we met were lovely. Unfortunately, one member of staff’s attitude and the way this situation was handled left a really bad impression of the hotel for me.

I really hope management takes this seriously and reviews what procedures are in place when a guest is injured and needs basic assistance. Guests shouldn’t be left feeling completely abandoned when they’re hurt and asking for help.

A lovely hotel overall, but this experience was extremely disappointing and really shouldn’t have happened.