Mediterranean Palace

We have stayed at the Mediterranean Palace in Playa de las Américas several times before the recent refurbishment and have always had positive experiences, particularly with the service at the pool bars and main bar. Unfortunately, this visit did not meet the same standard, and we noticed several areas where the service and facilities could be improved.

The drinks at the bars felt very expensive, and many were served with a large amount of ice, leaving less drink than expected for the price. The service also seemed less welcoming than on previous visits. At times, staff appeared busy or disengaged, with limited acknowledgement when guests approached the bar. We appreciate that staff may be working under pressure, but a more friendly and attentive approach would make a significant difference.

The main bar in the evening was particularly disappointing. Although it is advertised as serving until midnight, the pumps were being cleaned down at around 11:45pm. When we asked for another drink, the staff appeared frustrated, and the interaction felt uncomfortable. We found one member of staff, who had distinctive rasta-style hair, to be particularly abrupt during our visit. This is based on our personal experience, and we hope the hotel can provide additional support or training to ensure that all guests receive a consistently welcoming service.

The dining hall can become extremely busy, sometimes making it feel more like a queueing system than a relaxed dining experience. However, the food itself was excellent, with a wide variety of good-quality options. The drinks served in the dining room were also very good, which was a definite positive.

Housekeeping was fantastic, and we had no complaints at all about the room service or cleanliness of the room.

The pool area was another area that could be improved. It felt very cramped, with sunbeds positioned extremely close together. Although we were able to find sunbeds, the area did not feel particularly comfortable or spacious. We also noticed that the pool area appeared dirty, even early in the day. The sunbeds seemed to be cleaned, but the surrounding areas did not appear to be washed down as regularly as they could be.

It is a shame because we have stayed here before without experiencing these issues. The hotel is in an excellent, central location and is convenient for everything, which is one of the reasons we have returned several times.

Unfortunately, based on this most recent stay, we would be hesitant to recommend the hotel or return at present. There are many positives, especially the food, housekeeping and location, but the bar service, pool area and busy dining hall affected our overall experience. We hope management will take this feedback constructively, as improvements in these areas could make the hotel a much more enjoyable place to stay again.

The hotel is tidy, the staff are polite, cheerful, and fun. I haven't often seen cleaning staff singing while they work, but I liked it 🙂 The hotel is well located, close to good restaurants, shops, and the beach is at the end of the pool area. Food is great. There are always free benches in the garden, and the pool is really good. We had an all-inclusive stay for 2 weeks and it was amazing. On top of that, we each got 4 free tickets to the restaurants Coal and Diabolo, which are in the hotel grounds. Everywhere you go, you're greeted by smiling staff who are up for a chat. The gymnastics in the pool area is super fun and a must-do. I can't praise this hotel enough. I will recommend this hotel to my friends and plan to take my whole family there soon.