- Tenerife Holidays
- Puerto de la Cruz
- Be Live Adults Only Tenerife
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Be Live Adults Only Tenerife
Spain, Europe
Puerto de la Cruz
Having an amazing location, this beautiful hotel is situated in Puerto de la Cruz, Tenerife. The spectacular volcanic beach of Playa Jardín with its black sand is just a couple of minutes’ walk away. In the surroundings, guests may find many restaurants, cafes and bars, which are perfect to spend a lovely evening having a delicious local meal or some drinks with friends. In the property, visitors can rest and relax by the side of the outdoor swimming pool or have a refreshing swim in it. The gym is a great place where to feel energised and active. The restaurants will receive them with open arms and offer them meals that will please all types of tastes. As well as the whole complex, the rooms have been perfectly decorated to create a cosy atmosphere with a combination of bright and warm tones. They are equipped with comfortable beds and all the essential amenities to have a pleasant stay.
Facilities
- Wheelchair-accessible
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Laundry service*
- Launderette*
- Medical service*
- Multilingual staff
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
3.5 Very Good5,191 reviews
Excellent
26%
Very Good
34%
Average
22%
Poor
10%
Terrible
8%
Location
Cleanliness
Service
Value
THE HOTEL FROM HELL
Arrived at the hotel - the lights were broken so we had to use the staff lights for servicing and housekeeping which didn’t work and and stopped in the middle of me going up to the 3rd floor then dropped to the basement and then had to walk all the way up to the third floor.
Food was absolutely horrendous, I’ve had such a sore stomach all week and genuinely was twitching in bed which wasn’t normal.
The beds are awful and the rough, the shower heads don’t work you have to wash your self In bits by holding it yourself.
Hotel closes at 11pm for food and drinks, we were 15 mins late getting inside from our last drinks at an adults only Hotel and the staff called the police cars with dogs and torches to send us to our room.
Staff are very very rude.
The only staff member who was 10/10 was Isabel from food and beverage.
Drinks were vile, reception security was so bad let anyone and everyone into your room with their own keys.
Called at reception around 3am asking for a slice of bread as I was hungry and they said no wait for breakfast.
They are lazy and poor service and customer experience was very very bad.
Not as advertised
Just got back from a stay at this hotel firstly I would definitely not rate this hotel as a 4 star more like sub 3 star you first impression is the reception it's ok staff member was polite. The next impression and more important in my opinion is the room but it took a while as the 3 main lifts were out of order later found that 2 have been for quite a while not working at all so we had to use the service lifts.
Into the room late at night it was disappointing and nothing like advertised (look like different hotel rooms)the furniture is very dated and worn it has not see a refurbishment in many years, the headboard is stained and discoloured the floor has cracked tiles and bathroom is in desperate need of updating.
Next day breakfast was good.
Pool area is not big for this size hotel and sunbeds very limited not enough for all guests, it's like if you do not go and get sunbeds very early you will not get any they have a policy of no towels left on to keep the bed for more than 30mins but this is not always enforced only when it suits the person on pool duty, on most days I had to go and find beds for myself my wife and mother in law and a lot of the beds are broken again not what you would expect from 4 star.
We booked all-inclusive but overall the food was good but still limited choice and very repetitive, the drinks are very weak and all cocktails are made from a machine again not what I would call 4 star.
I do not think I will be booking this hotel again unless it has a major refurbishment.
The staff are the difference 👍🏻
My first experience of all inclusive, 4 of us went as friends. Rooms - a bit tatty with the floors etc but they were functional, air con was great, cleaned daily with fresh towels. Bed was poor and only 1 pillow. Food - a good variety, sometimes was only lukewarm. As a vegetarian I enjoyed it when they had pasta bake and also some feta salads etc.. it would’ve been nice to have the paella without fish ☹️ everything was in plentiful supply. Drinks - plastic cups were a bit annoying and some folk were getting pint glasses and others only half glasses/plastic cups but we all had the same wristband on? Forget anything you know about measuring spirits, this was great fun! Building - dated in places but communal areas were great. Enjoyed the big sofas to sit and talk with friends. Lifts seemed to take a long time in the foyer, the service ones at the back were better Entertainment- Some of the evening entertainment was good , others not so much but there was certainly variety. Exercise classes poolside too kept people busy Location - really close to Loro Parque, right near the bus station, a stones throw from the beach and an easy walk into town. Pool - area always clean and tidy. Unfortunately you need to get up early and reserve a bed. It does say not to and if the towels are there more than 30mins they’d be removed… we never saw this and was very frustrating. Staff - truly sets it apart. Pablo and Manuel were great, as was the guy who at 10am was doing water fitness and by 10pm had done the music quiz and leading some dancing!! The young lad on the pool bar all week (sorry didn’t get a name) really kept the vibe up.
We had a great time and I’d definitely go back. 👍🏻
Review by Niall H Wellingborough, United Kingdom
Wasn't worth the trip, if you like stomach bugs and lying on the ground in the pool area you're more than welcome
The location is fine 25 mins from the main strip , 15 mins walk from the beach. The atmosphere is definitely low budget , on benefits stay. The place is very run down and old, the lifts barely work , there's a total of 6 lifts we were lucky to even have 1 work during our stay which is very unfair on those with mobility issues. The room was very very old, the beds were extremely firm . They only gave us 2 pillows each one is one of those pillows that has a hotel cover so you dare not put your head on it , not really adequate comfort. The sheets were barely changed only fixed up , when we took off the sheets from the bed and left them on the bathroom floor to be changed they only threw one more sheet in the room despite they're being 3 sheets that needed changing. The towels were forgotten about , had the same used towels for a 1 week stay. The room while being a good size was beyond dated , the fridge leaked all over the floor leaving a puddle. The aircon which surprisingly worked made the room stink of sewerage... The sunbed loungers were non existent, the towels if you left them were taken off the loungers after 30 mins.. if you left to get food or use the toilet your towel was taken. Now if that isn't a deterrent , the food while all seemed fine for the first 2 days bar the flatulence , that's when it worked it's magic and left us with a stomach bug that ruined the holiday and for someone who's done all inclusives before and stayed in many hotels with a very strong stomach , it was a surprise that was not needed and left us to close proximity of a toilet for vomiting and the other side.
The all inclusive drinks were just high sugar crap. The staff weren't too bad, the room cleaning lady didn't want to give me a fresh towel for bathing and just pawned me off saying later while she had a trolley of towels and sheets and walked off.. The signage in the room was definitely back from when the hotel was made. Maybe it was a nice place in the 80s 🙈
Review by Angela H Ireland
Lifts
We have a wheelchair user and he can’t walk only on lift works out of 3 have to use service lift and yesterday the one lift to the restaurant broke was stuck for about 45 minutes till he was taken to the kitchen .can’t play pool because no ramp so all in hall don’t book if you are a wheelchair user
