Blue Sea Puerto Resort

This did not feel to me a 3/4 star hotel. The room was extremely dated, and smelt of stale smoke. The air conditioning units only blew out malodorous air. It was vastly in need of refurbishment. The hotel is split over three sections , I wou”d not advise staying in the Canarife Palace. The room had a dirty carpet, and a fusty smell. The food was fairly bland, the other odd thing was if you were a group of four and sat at a table set for four people (but could seat 6) you were asked to move. The bar staff were very helpful and super friendly.

Good points of this hotel is it is very clean, I highly recommend paying for the upgrade on booking which meant we had a large refurbished room with balcony. Restaurant food was bland, same everyday and some items undercooked. Nothing particularly for children. All in all in was a disappointment and we ate out everyday after a couple of days. You also queue and they tell you where you have to sit. I went down alone one morning and nodded my head to which table I was sent to but went straight to the water machine as I was thirsty, the restaurant manager kept repeating over and over I must go to my table. I said to her what for to only leave it and go then to get a drink, she became quite shouty and argumentative. Not very pleasant or needed. I complained to the reception that it was a rather uncalled for an embarrassing incident. They agreed and said someone would call me to discuss but they never did. Just another reason I was put off eating there. They also wipe the food off the tables on to the floor! We also got bored of the pool only went in once.no inflatables aloud. The entertainment here is 30 mins of kids dancing and then maybe some kareoke. If you wanted a snack in between meal times or late back from a Trip in afternoon there’s a small deli shelf side of the bar with stale bread, tomatoe and ham. That’s it, on this basis it really isn’t all inclusive it’s full board. All inclusive should mean you can eat/ drink when you need to. Bar staff friendly but expect constant queues not seen this in hotels before but only 1-2 staff. All round it’s an ok hotel if you don’t want much from it and basic food/entertainment but for what we paid it was far too much for what I would consider a 3star hotel at best. Also better to get one closer to the beach as this was relatively a long walk.

The carpet in the room had a lot of dirty marks, and smelled of cigarette smoke. The aircon pushed out air that smelled bad, ie of damp/mould/blocked drains, hence we did not use it. Staff not friendly nor helpful. Canarife Palace is part of the hotel ownership, however sited separately, and I recommend asking for a change if they put you in there. There is no way this is a 4 star hotel, if this accommodation is assessed, cannot comment on the main hotel. Food, etc was ok. Pool area small, little shade, and sun loungers booked out first thing in the morning. They ask for a 20 euro deposit for a kettle, and you have to try and get cups from the kitchen. Towels for the pool are provided, with a 25 euro deposit. Rooms have twin beds, not great for couples.