- Tenerife Holidays
- Puerto de la Cruz
- FERGUS Puerto de la Cruz
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FERGUS Puerto de la Cruz
Spain, Europe
Puerto de la Cruz
The PUERTO DE LA CRUZ HOTEL is conveniently located for the more popular areas of PUERTO DE LA CRUZ. Of particular note are the panoramic views of the valley, of the garden and of the swimming pool. It's300 rooms offer customers a functional and pleasant environment. Guests can rent a car from the hotel. We also have Billiards. The hotel has a buffet restaurant and a bar, where there is live entertainment and music. There is also a poolside bar.
One of the swimming pools is heated and there is also a children's swimming pool and a tennis court. The hotel offers a free shuttle service to Martianez Shopping Centre, available from Monday to Friday.
Mount Teide National Park with its famous volcano can be reached in 1 hour by car. Santa Cruz de Tenerife, its port and the island's North Airport are within 30 minutes' drive of the hotel.
Private parking is subject to availability. Cost 5eur per day.
Facilities
- Tennis
- TV lounge
- Entertainment programme for adults
- Children playground
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Private pool
- Luggage room
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good1,206 reviews
Excellent
58%
Very Good
13%
Average
13%
Poor
8%
Terrible
7%
Location
Cleanliness
Service
Value
Great Hotel for a nice relaxing holiday.
We chose to stay at Fergus Hotel for our recent 12 night holiday and weren't disappointed. The staff had the foresight to give us three rooms next door to each other on the fifth floor overlooking the pool and road but with a lovely view of the mountains. Rooms were bright and well furnished but to be fair the bathroom could have done with a bit of a refurbishment. We also discovered that there are no facilities in the rooms to make hot drinks and the hotel charges 12 euros to hire one. Parking is also problematic so beware if you hire a car the parking charge in the car park is 15 euros a day. All in all we found the hotel to be very good. The staff are excellent and very hard working. The swimming pools are clean with plenty of loungers and parasols. The pool bars stock plenty of drinks and snacks at reasonable prices if you are not on the all inclusive option. The food in the restaurant was very nice and there was a different theme every day. Chefs made sure that everything was replenished at busy times. the hotel is located some distance from the seafront but it is an easy stroll down with the new shopping mall aprox 10 minutes away on on foot. You can have a good day out down in the town with plenty of shops, bars and cafes to suit all tastes. If you don't fancy walking back up a local taxi is very cheap. We really enjoyed our stay and would definitely consider checking into the Fergus again should be chose to visit Puerto de la Cruz.
Review by R0cket111 Bradford, United Kingdom
Perfect.
We had an amazing holiday. The hotel was in a perfect location which was easy to get to the beach, shopping centre and city centre. The rooms were perfect, with lots of space and a lovely modern-looking bathroom with a rainfall shower. We weren’t ready to leave and both my partner and I said that we hit the jackpot with this hotel. We spent hours by the main pool and enjoyed the care free atmosphere with live music and plenty of activities. We particularly enjoyed karaoke, bingo and cocktail games. There was no racing to get a sunbed as there were plenty to go around. Pool was a nice cool temperature.
The all inclusive package exceeded our expectations, we had international cocktails, alcoholic and non alcoholic drinks with two snack bars per day. We definitely made the most of the all inclusive. We couldn’t fault the staff working throughout meal times, they ensured tables were clean and that we were enjoying ourselves.
The location again was perfect for excursions, there was a lovely lady who helped us book the teide at night and loro parque excursions, making sure that all our questions were answered. It was very reasonably priced for all the fun that you would have at both excursions, (dinner was included on the teide at night excursion😉).
Thank you to everyone; the housekeeping staff who ensured we had enough towels and that our beds were made each morning, the catering staff, the activities staff and the reception staff. We had a great holiday and will be back 😁.
Review by Mia W Durham, United Kingdom
Great Hotel
Lovely hotel, the service here is second to none. The staff work incredibly hard (Theo, Alba, Michael, Sebastian - hope I have spelled these correctly!) and really make the hotel what it is. Everywhere was spotlessly clean, plenty of beds each day - you can’t put towels down until 8.30am which is great but you could come down at midday and still have plenty of choice. Food and the drinks were great - my only negative point would be that the food could be hotter, very often it was luke warm. I know it’s hard catering for hundreds, maybe they could use heated trays with lids like we have seen in most hotels to keep everything hot. That aside there was plenty of choice for breakfast, lunch, dinner and snacks and everything was lovely. We enjoyed probably a bit too much ☺️ The animation team (Bruna, Esther & Ayoub) were fantastic, not pushy at all, there is always something to join in with if you want to participate. The show they put on in the evening was great, probably the best we saw during our 2 week stay. Location is great as it is nice and quiet but you are only a 10 minute walk down to the front (it is quicker to take the steps to the right of the hotel than walk down the hill). Food & drink is very cheap out if you fancy a change one evening. We also went to the Lido on the front which is huge! €7 to get in, you can take things with you if you like but again, food and drink there was so reasonable. We had a fantastic time here, this is a great hotel and would highly recommend.
Just lovely
Was worried hotel near busy road, bit do not worry..... You barely notice it. Gorgeous planting around hotel and fabulous staff made our stay excellent. Two pools, one quieter than the other Wide choice of food, to please even the fussiest of eaters. Previous reviews stated food bland or too spiced. Ridiculous as if not to your taste there's plenty of options..... cheese, fruit, bread, pasta, potatoes, chips, pizza, salads, and veg even if you don't like any main dishes, but I loved it all, and plenty of choice of fish, seafood, meat, poultry. Catering for hundreds, it's not going to be fine dining, bit If you don't like the food here you need to get a life. All inclusive drinks were all good, thought I'd need to buy wine but it was perfectly ok. If not there's shops nearby selling amazing wine for 1/4 UK price
Review by p h Brighton, United Kingdom
Great Staff & Food, but Let Down by a Few Rules, and Spotty Wifi
Arrived past 11 PM after traveling for nearly 16 hours straight, we were met with a thorough details form, requesting home addresses, emails, and phone numbers before even getting our keycards when all we wanted was sleep, why did they need this from ALL of us? And why was this NOT done beforehand?
Getting to the room, it looked modern but basic, our bathrooms feel completely untouched from the early 2000s, which conflicts with their own marketing that shows modern bathrooms like the main bedroom was.
The public toilets are pretty hidden away and can be hard to find. The pool snack bar was a nice touch but to me was a bit inconsistent to if it was on or not. That longer deeper pool isn't heated at all, unlike the smaller rounded pool which is warm enough to take the edge off.
If you buy pool floaties, adults or kids, don't bother. The hotel has a strict ban on that, I we missed this and bought a few but it took the lifeguards 40 minutes of slacking to even notice me in a ring and told me to get it out.
Bizarrely, while the main entertainment bar and smaller pool bar covers all inclusive drinks, the bar at that deeper pool charges extra regardless, which makes zero sense for guests who paid for all inclusive so there is zero point going up there.
On the catering side, it's your standard continental buffet with daily themes, the kitchen staff know how to cook to perfection with photo-perfect presentation.
The Wi-Fi is a mixed bag; speed is actually fast for Canary standards at 150-300 Mbps, but their routers or device management system keep throwing guests devices off the network, especially around the smaller pool, they can't even keep it on for their own staff since it dropped on the entertainment host mid-game during a rather forgettable, single game phone Bingo event, that they do daily, ironic she was using their own staff wifi separate from the guest wifi.
Speaking of entertainment overall feels cheap at times, like one night just played Just Dance recordings and those "escape from" videos off YouTube without even paying for Premium to skip the ads. But times it felt okay with performers and singers.
Considering this is Fergus's only hotel in the Canaries, it's a pretty mid first impression compared to their properties in the Balearic islands or mainland Spain. The frontline staff themselves were incredible and extremely friendly throughout despite the odd language barriers moment, but the day before we were to leave we were told we might be able to extend our room, only to be refused even a single extra hour when we asked the next morning.
