H10 Tenerife Playa

So I have quite a lot to say about this hotel. I will start by saying that we came in a big group of about 16 of us, so I understand some challenges that come with that. However, under no circumstances do I believe that this hotel deserves a 4 star rating. The first day, I was in the pool for 5 minutes when I sliced my toe open on a loose tile at the bottom of the pool. The lifeguard was pretty helpful, although it was obvious he didn’t have any actual first aid training. Nobody did anything about the loose tile. It could’ve been glass the way it sliced through my skin. By the end of the ten day holiday it still isn’t healed. The restaurant staff were quite rude. Julie was a delight but one female manager was so unbelievably rude to our party every time we came in. Again, a very big group so I understand but at the same time she was denying us seats and giving us dirty looks the entire time we were eating. (I wish I was making it up.) Although it’s all inclusive, drinks are served by the staff in the restaurant. This is great but sometimes I would eat my whole meal before I got my drink. It honestly felt like we were purposely being ignored as a big group, but the hotel was fully booked so there’s actually no difference in workload. Some of the staff struggled with English, which isn’t necessarily a problem to me, but served to be a problem when they were the only way to get a drink with dinner. Fernando on the bar and Raul in entertainment stood out to me especially. They are a credit to the hotel. The aircon in our room leaked everywhere, at one point going all over my shoes. Shower door didn’t shut completely and would flood everywhere. I am not usually the type to complain, or write a review. I simply think that this hotel is trying to be posher than it is and based of my experience there’s zero reason it should be 4 stars. I’d have better customer service at Butlins, and I wouldn’t have to pay £1.5 k to get there.

We stayed in this hotel between the 9th and 16th of September and while this hotel looks nice at a glance, it is in severe need of some maintenance and updating.

The first night we checked in it was late, missed dinner so we went out, had some food and came back to sleep for the night. What we discovered when we woke up was shocking, the room hadn't been cleaned (room 331), even the bedsheets looked dirty. Furthermore, water wouldn't stay in the sink while I was having a shave, the toilet roll holder was loose, I slipped in the shower cubicle (slippery surface) which later turned out that I had sprained my ankle, a loose plug hole cover in the shower with sharp edges beneath it and it's good job we didn't use the wardrobes as they were filthy as well.

We immediately walked down to reception and mentioned all the above and was placed in a different room (room 325) on the same floor with a similar view. This time the room was clean but again in a poor condition. The sink not retaining water, loose toilet roll holder, shower plug hole cover, curtains not properly attached to the curtain rail and most shocking of all the wall was cracked where the door hinges are at the door into our room and each time that you opened to door exiting our room, bits of plaster dust flaked off the wall onto the floor. Later on that day, bag of H10 chocolates were left in the room (think they were apologetic for giving us a room in that state)

We stayed here on a half board basis and wish that we had just gone self catering, the food selection and quality was below average at best. Both breakfast and dinner had a very limited selection while half of the time we walked out of the restaurant at dinner as the food looked inedible and looked like a dog's dinner. When the was an option for us at dinner, the food tasted good but quality of the ingredients not the best.

The overall condition of the hotel was reflected by the rooms, worn out and in severe need of refurbishment. Even the WIFI wasn't up to scratch and kept dropping out.

The only positive part of my stay was the staff from reception, the restaurant, bar area, cleaners including everybody who worked there were great only to be let down by a building that needs shutting down and renovating.

The last comment that we would like to make is that when we checked out, our wrist bands removed by a member of the reception staff, we left the hotel and returned for our luggage later only to be abruptly challenged by a security man at the reception entrance with a baton in his pocket asking where our wrist bands were. We were let through when we told him that we was collecting our luggage and he left us alone at that point. If security are under instruction to check for wrist bands, then maybe it would be beneficial for wrist bands to be left on until the guests have left with their luggage!

Would I stay in this hotel again? Maybe but I think that I'll try a different one in the area next time. I've stopped in nicer 3 star rated hotels.