- Tenerife Holidays
- Puerto de la Cruz
- Puerto Palace Hotel
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Puerto Palace Hotel
Spain, Europe
Puerto de la Cruz
This superb hotel is located in the district of San Antonio overlooking Taoro Park and just a 10 minutes' walk from the town centre of Puerto de la Cruz. The hotel is just 800 metres from the nearest beach and enjoys close proximity to the Lido Martiánez, charming restaurants, casino and entertainment parks. Enjoying its idyllic, sheltered setting at the foot of the famous Orotava Valley, the hotel is the ideal choice for travellers looking for a relaxing holiday close to the beach yet still at the heart of the action. The hotel greets guests with a warm, serene environment, exemplary service and attention to detail. Guests will be impressed by the hotel's stylishly-decorated rooms, conference spaces, leisure options and entertainment programme, as there is something to tempt every type of traveller.
Special Offers
The earlier you book the more you save! Book with us and save an additional 15% on your hotel stay.
Valid stays 04/01/2027 - 30/04/2027, if booked before 31/10/2026.
Early Bird Discounts are not combinable with each other but are in addition to any other offers or discounts. Not combinable with Long Stay Discount.
Save an additional 5% when you stay 21 nights or longer.
Valid for Stays 01/07/2025 - 30/04/2027.
Not combinable with Early Bird Discount.
Facilities
- Tennis
- Volleyball
- Massage*
- Sauna
- Entertainment programme for adults
- Sun loungers
- Outdoor freshwater pool
- TV lounge
- Children’s swimming area
- Sun terrace
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good1,808 reviews
Excellent
46%
Very Good
37%
Average
11%
Poor
4%
Terrible
2%
Location
Cleanliness
Service
Value
Avoid This Hotel From Hell Like The Plague
If I could give this hotel a minus 50 I would and that would be generous. First they tried to kill me with Bananas, and who on earth only puts Bananas in a fruit bowl. I could not stand the smell so I took them back down to reception, who were not interested in why I had done so, they even turned their back on me when I tried to explain. Then the bar restaurant fails to suitably explain that the kitchen closes at 4pm and insist that you order a Pizza or nothing, so if you do not look at the menu you have no way of knowing. The person I ordered my Sangria with pretended I had not ordered the Berger I had asked for and just served my drink in the rudest fashion. There was a small insect in my Sangria but by this time, I just drank the thing and told them about the insect after. There is a blond bar maid who then ranted that I had been attempting to get special treatment and out of paying for my drink. Then the so called Bar manager turned up, grabbed the straw and dug about in the cheap tinned fruit in my glass demanding to know where the insect was. What they did not realise is that I understand a bit of Spanish so they were gratuitously insulting about me. Oh the glossy image on their website of a sculpted Melon was either for a set photo, shoot, or stolen from the website of another hotel because the only fruit on offer was seriously cheap insipid looking tinned fruit salad. Oh God I I did not realise food could taste so bad and fowl, the poor young chefs need to leave and work for a more reputable establishment if they ever want to flourish in their chosen profession. This is the good bits, the list just goes on and on, 98% of the staff need to be given the sack on account of their behaviour, and how they treated me. This hotel is primarily for Spanish people and Germans tolerated and English people hated, I kept coming across English people being berated
Review by 117laneyh West Sussex, United Kingdom
more than ok.
Ok, depends on room position and bit of noise from the main road.,relax and calm, you your thing and nobody will bother you, .older hotel , in very good shape, outstanding service from every body who is working
Young couples review
We had a lovely stay at Puerto Palace overall. The hotel itself was beautiful, and the pool area was especially lovely. Our room was nice and comfortable too.
We chose not to have our room cleaned during our stay due to a previous experience we’d had with room cleaning elsewhere, so I can’t really comment on the housekeeping service. The Wi-Fi unfortunately didn’t work in our room, and the air conditioning didn’t work either. The air con didn’t bother us too much personally, though.
The majority of the staff were very welcoming and friendly, particularly the staff in the bar area. However, we did have a couple of experiences where we felt some staff members were a little hostile towards us. We’re both English and 18 and 19, so I’m not sure if our age or nationality had anything to do with it, but it did make us feel slightly uncomfortable.
There was one particular member of staff who unfortunately stood out to us. She had blonde hair which she usually wore in a high ponytail and worked in the bar/ restaurant out side , and on a few occasions we found her manner quite rude. I also witnessed an interaction between her and an older English gentleman in the restaurant, which gave me a similar impression. Of course, I can’t comment on her intentions, but the interactions did leave me feeling uncomfortable.
Aside from that, we really didn’t have any major complaints about the hotel itself. We thought the hotel was lovely and there were definitely a lot of positives to our stay.
We did spend a few nights in the south of Tenerife as we felt there wasn’t a huge amount to do around Puerto de la Cruz, and we found the weather was much nicer there. However, that’s more down to the location and our own lack of research beforehand rather than the hotel, so I wouldn’t hold that against Puerto Palace.
Overall, I’m glad we stayed at Puerto Palace and we did enjoy parts of our holiday, but personally I wouldn’t return. Unfortunately, some of our experiences with staff left us feeling like we weren’t particularly welcome, and that did have an impact on how we felt about our stay. It’s a shame because the hotel itself is beautiful and has a lot going for it, but feeling comfortable and welcomed is really important to us when staying somewhere.
Extraordinary experience, with a small bad twist
The Good:
- Relxed quiet atmosphere (not for everybody), though it's a Family hotel;
- Aerated layout;
- Activities areas;
- Breakfast options are the same every day, but enough options to eat varried selections every day;
- Bar with a good selection of drinks and fast or sea food for when there is no mood to go out;
- Relatively close to the Port (15 to 20 minutes walk);
- Mercado Municipal close by, for cheaper refreshments and souvenirs;
- Rules against people reserving the sun beds;
- Comfortable rooms;
- Open terrace on too, to enjoy the view during both day and night.
The AWESOME:
- Large pool for families, with 2 adiacent jacuzzis;
- Large balconies with great view from almost any spot (see the Bad list too);
- On the roof, the only naturist pool and jacuzzi in Tenerife (there are a couple other places, but lack on or both);
- The large majority of the staff are very accommodating and helpful, speaking English or trying to help even when they don't.
The bad:
- Evening meal options are limited and not impressive. Wine is not included in the 20€ cost. So, it's much better to eat evening meals in the Port and around it.
The very BAD:
- Rooms described as Standard, but placed on the -1 level on the South side are extremely humid and the balcony opens up to the activities and leisure areas (tennis and minigolf), leaving no option to rest with the door closed or open during the day and no intimacy at any hour.
The balcony is maybe 0.5 m under that terrace level, so it feels even weirder. These main site mentions Economy Rooms on "basement level", but they are on the North Side.
Addendum: they changed us to higher accomodations in the morning and we are extremely grateful. But presenting a semi-basement room, high in humidity, with no comfortable intimacy or daylight quiet options as Standard is not a good Marketing strategy. There are other options to do it, that don't negatively affect the tourist perception of the whole Hotel just due to less than 5% of the rooms being wrongly presented.
Review by KriptoSeriak Bucharest, Romania
A great place to holiday !
As well as a beautiful pool area our room was very comfortable and very clean. The food was great with a wide selection to choose from as well as very friendly and welcoming staff.
