- Tenerife Holidays
- Puerto de la Cruz
- Puerto Palace Hotel
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Puerto Palace Hotel
Spain, Europe
Puerto de la Cruz
This superb hotel is located in the district of San Antonio overlooking Taoro Park and just a 10 minutes' walk from the town centre of Puerto de la Cruz. The hotel is just 800 metres from the nearest beach and enjoys close proximity to the Lido Martiánez, charming restaurants, casino and entertainment parks. Enjoying its idyllic, sheltered setting at the foot of the famous Orotava Valley, the hotel is the ideal choice for travellers looking for a relaxing holiday close to the beach yet still at the heart of the action. The hotel greets guests with a warm, serene environment, exemplary service and attention to detail. Guests will be impressed by the hotel's stylishly-decorated rooms, conference spaces, leisure options and entertainment programme, as there is something to tempt every type of traveller.
Special Offers
The earlier you book the more you save! Book with us and save an additional 15% on your hotel stay.
Valid stays 01/11/2026 - 30/04/2027, if booked before 31/08/2026. Valid stays 04/01/2027 - 30/04/2027, if booked before 31/10/2026.
Early Bird Discounts are not combinable with each other but are in addition to any other offers or discounts. Not combinable with Long Stay Discount.
Save an additional 5% when you stay 21 nights or longer.
Valid for Stays 01/07/2025 - 30/04/2027.
Not combinable with Early Bird Discount.
Facilities
- Tennis
- Volleyball
- Massage*
- Sauna
- Entertainment programme for adults
- Sun loungers
- Outdoor freshwater pool
- TV lounge
- Children’s swimming area
- Sun terrace
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good1,793 reviews
Excellent
46%
Very Good
38%
Average
11%
Poor
4%
Terrible
2%
Location
Cleanliness
Service
Value
the best if you want city break, beach and tranquility - also always a lounger!!!
This is a unicorn hotel, in that it strikes the right balance between family friendly and blissfully calming and easy with amazing friendly staff with a great sense of humour. That said, calming is not a euphemism for boring, it has entertainment on set nights, just dont expect rubbish animations around the pool - though there is an excellent aqua aerobics with friendly locals at 11:30. The same cohort of tenerifian women frequent the gym which is 30 euros for a week and has the best legs,bums,tums class and a v well stocked professional gym. The hotel is short walk down a hill to the most artisan town with amazing shops and restaurants - its a steep hill but even my 5 year old managed it there and back the day we arrived after an early flight in the evening! However a cabs is 5 euros to town and takes 3 mins to arrive and 5 mins in to town. We were a family of three who love adventure and culture (and one 5 year old) and were nervous at no kids club but the pool is so great, no race for loungers, no reserving ahead of time - everyone always gets a seat! He loved it so much he didnt want to leave. Tips, we were b&b and lunch is good at the poolside bar, breakfast is fine if you eat spanish foods, i am veggie and the fresh fruit was great especially grapefruits along with cheese etc (avoid the fruit salad and the lettuce which was often limp and not so nice/seen better days). Warning its only pizza in the eve at the bar so head out to alberto’s bar 5 mins away and a gorgeous view with great salad, pizza and tapas, also great tip is zicatela super close and just great mexicanxjapanese with great ambience. Loro Parque conservation centre is 5 mins in a cab but you may want to get a little choo choo train from town for small kids, they pick up near mcdonalds in central puerto de la cruz and drop for free at the park. All in all a great hotel if you want some days calm, some days city break and some days adventuring around the volcano, visiting attractions. North tenerife is so beautiful and full of lush vegetation, great food, boutiques and colourful traditional architecture. The hotel does the best job of being the best home from home. Enjoy!!!
Ok stay
We stayed for 7 nights with half board plus at the end of July.
Starting with the positive, the bed was more than big enough (over 6ft wide) and was decently comfortable. The rooms were a good size and cleaned daily. The bar staff were friendly and kind and the smoothies were delicious (not included).
However, we found that the Wifi did not work in our room and when we brought this to the attention of the receptionist he wasn’t very helpful saying we could move room one minute then changing his mind saying he had wifi in our room which isn’t very useful as it was us staying in the room, not him. Furthermore we found the bathroom flush to be unnecessarily loud. Also, despite the basic cleaning of the room there was mold in the shower gel…
Overall, it is an okay hotel to stay on a budget, however I would recommend going out to eat as the food wasn’t particularly special and got quite repetitive.
Beautiful Hotel, Excellent Staff! Enjoyed our stay ⭐️⭐️⭐️⭐️⭐️
Stayed here for 9 nights (half board) very clean & nice building a bit of luxury Food was ok, But staff including housekeeping & receptionists were excellent! ⭐️⭐️⭐️⭐️⭐️ The gentleman in the photo was very great & helpful to find my phone which I left in a taxi! He’s so patient & polite 👌🏻They don’t mind to go extra mile for making your stay enjoyable! Would love to come back here ♥️🙏🏻
Overall good
Just returned from 10 nights as a family of 4 with 2 daughters- 10 and 13. The hotel was lovely- clean and a great room right on the end of the 3rd floor so on the whole was very quiet. Air con wasn’t great nor was the WiFi- constantly dropped out and didn’t seem to be able to have more than 2 devices connected whilst in our room….. We had a 2 bedroom room which was great. Cleaners did a great job daily. Staff were excellent- very friendly and welcoming. We knew the weather wasn’t as hot as the south but not sure if we had typical weather but was very cloudy, breezy and lacking sun which meant the pools were freezing so unlike all our other holidays the children didn’t really get in much. Also meant no challenge to get sun loungers!! There is table tennis, mini golf (needs some tlc) and tennis available free of charge. Food was ok- we felt it lacked variety and there wasn’t any speciality evenings or meals like we’ve had in other smaller hotel. The location is ok- we’re an active family, but the walk to the puerto de la Cruz square was very steep down and up and then the hills to get to the hotel which a lot would struggle with! The town itself is typical - few good shops- restaurants were ok. We found a great burger place- ‘smash hub’ which was delicious. Due to the weather we headed out on the bus to Santa Cruz a couple of times, La Laguna, La Oratava etc buses were great and got them from the bus station- paid by card and ranged between 8euro to 20euro (to Santa Cruz) for the 4 of us. Supermarket across the road isn’t great- it’s ok for the odd bot but very little selection. There is a hiperdino with more options at the indoor market hall which is about a 5 min walk. Over all was ok- due to weather and hike to get to the town we wouldn’t return
Review by joanna c welwyn garden city
Lovely location, great service - fab holiday!
Had a lovely stay at the Hotel Puerto Palace. The room was light, airy and had plenty of room for two. We enjoyed our sea view too. The food was always fresh and delicious, different choices each day. The staff were friendly and happy to help with any issues. Entertainment was good each night, got us on the dancefloor having a boogie! I really liked the location of the hotel, a bit tricky if you are challenged with mobility issues as it is atop a large hill from the beach at Puerto de la Cruz, but all in all a great location. The only thing I would suggest is that the hotel is starting to look a little dated in places, could use a nice lick of paint. But certainly nothing that wouldn't put me off visiting again! The hotel itself is nice and quiet, although there was some noise around the pool each day from what seemed to be relentless vacuuming above? Big thanks to the staff at Puerto Palace for a lovely holiday!
Review by daniarcher26 Harrogate, United Kingdom
