Lonicera World Hotel

The best service, the best hotel, the best food!!

My family has chosen Lonicera hotels for our holidays on several occasions. Although we usually prefer city breaks rather than large resort complexes, this year, due to personal circumstances, we decided to stay at one of the Lonicera hotel in Avsallar. Our decision was based solely on the positive experience we had last year, when we received an excellent level of service and genuinely guest-oriented hospitality at another hotel within the Lonicera chain. Unfortunately, this time our expectations were not met. I am a Turkish citizen, and I work in the tourism industry. Due to the nature of my job, I rarely have the opportunity to meet with my family, who live in another country. For this reason, it was especially important for us to spend at least part of our holiday together. Well in advance of arrival, I contacted the hotel directly to request assistance with an additional reservation and asked them to consider our particular situation. Unfortunately, the review process was unnecessarily prolonged. After repeatedly following up simply to receive an update, I was eventually given only a formal refusal, without any attempt to offer an alternative solution. As a result, our family was left disappointed even before our holiday had begun. What is most upsetting is that, because of the hotel's position, we lost our only opportunity to be together as a family, even if only once a year. It is particularly disappointing that a hotel promoting itself as a family resort was unable to demonstrate flexibility and a personalized approach in a situation that was genuinely exceptional. As a tourism professional, I know that many hotels review such requests on a case-by-case basis and make every effort to find the most flexible solution possible. This approach not only helps guests but also preserves their trust and long-term loyalty to the brand. For this reason, it is especially disappointing that Lonicera, a hotel chain we trusted was unable to demonstrate the level of guest care and customer orientation we had come to expect, ultimately depriving our family of our only opportunity to spend time together this year.