Megasaray Club Belek

The hotel is amazing. We are coming here many years in a row and every time we get an amazing experience. The reception was good and the process didn’t take much time, guest relations department is very responsive. The entertainment team is very good this year and trying to organise activities during the day. For sure this is not the last time.

Megasaray Club Belek certainly knows how to make beautiful promotional videos. Unfortunately, our actual experience was very different.

We arrived at around 10:00 AM. Our room was not ready, which is understandable, and we were told it would be ready between 1:00 and 2:00 PM. We finally received it at 2:15 PM.

Considering we had booked a SWIM-UP room, the condition was disappointing. The shower head holder was loose and wobbly, while the shower hose looked more like a garden hose from a cheap motel and leaked almost as much water as came through the shower head.

The handle on the door leading from the pool into the room appeared to have been fixed with self-tapping screws and was completely loose. The TV stopped responding to the remote after we tried to change channels, making it impossible to watch football, and cables were visibly sticking out from behind it.

Looking at the room and its maintenance alone, I would struggle to rate it above two stars. Does anyone from management actually inspect these rooms before giving them to guests?

More seriously, while my wife was drinking a cocktail at the bar by the sea terrace, she nearly swallowed a PIECE OF BROKEN GLASS that was inside her drink. This is a genuine safety issue that could have resulted in serious injury.

At the same bar, most of the ceiling fans were not working – only two out of six or eight seemed to be operating.

The most frustrating experience came at checkout. We were told to pay €90 for à la carte restaurant visits. We had originally booked three restaurants, but CANCELLED one and only visited two. The first à la carte visit was also supposed to be complimentary.

I explained this to the receptionist and showed him our WhatsApp conversation proving that one reservation had been cancelled. He showed little interest in resolving the issue, kept insisting on his version and was unpleasant and dismissive. So we paid.

Later, the hotel contacted us and admitted THEY HAD MADE A MISTAKE.

Their solution? COME BACK TO THE HOTEL for a refund because I had to physically present the payment card. By then, we were already at the airport waiting for our flight home.

Perhaps bank transfers or other modern refund methods have not yet reached Megasaray Club Belek.

Mistakes happen. What matters is how a hotel handles them. Here, the hotel made the mistake, yet solving it somehow became our problem.

There were positive aspects. Most of the staff were genuinely friendly and pleasant, apart from the receptionist mentioned above and one bartender. The food was good, and the resort grounds are large.

However, the hotel seems heavily focused on families with children. I found it strange to see very young children sitting with their parents in bars around midnight, surrounded by people drinking alcohol and smoking.

If you are looking for peace and quiet, this may not be the place either. There was almost constant noise from somewhere near the tennis courts, plus petrol-powered utility vehicles or “tractors” regularly driven around the resort by employees.

Considering the condition of an expensive swim-up room, poor maintenance, broken glass in a drink, noise, the incorrect €90 charge and how it was handled, the price-to-quality ratio simply does not make sense.

Megasaray Club Belek looks fantastic in its advertising, but producing a luxury-looking promotional video is clearly easier than consistently delivering a luxury hotel experience.

Based on our stay, I would not recommend it.

Food are very delicious drink are very good pool are big and very nice aqupark every week have nice lovely pool party and in every day have amazing pary from entertainment team big thanks for mister fatih manager of entertainment team