Megasaray Club Belek

Just spent a fantastic week with the family at this all inclusive hotel. Food was non stop. Plenty of choice. Entertainment was non stop. Harun who was very friendly and the team made it so much fun along with the water park. Plenty of sun beds even on the beach there was plenty of beds and umbrellas. Can’t find any negatives.

I wouldn’t recommend this hotel to anyone. Not 5-star quality at all.

Arrived at 2am to be given the wrong room. Couldn’t unpack as we’d have to move again the next day.

The hotel looks good on paper but close up its tired; old and run down.

Parasols don’t open and stay open properly; there’s scuff marks all over walls and doors. Paint work is chipping, even part of the floor tiles broke off on the swim up platform next door.

Flys everywhere in the main restaurant with minimal air conditioning.

There was a strong sewage smell on near block E which we’d have to pass to get to the main building / restaurant

Strong sewage smell in the drains in the sinks in our rooms (we had interconnecting swim up rooms)

My side of the room / bed smelt like strong urine. Carpet in my room looked like it had seen better days. It could do with a good wash with a Bissell or a Vax carpet cleaning machine.

Staff are over stretched; there is not enough of them to cover 2000+ guests for 660+ rooms.

Soft drinks were flat and not chilled when served and glasses were regularly dirty. Most of the time we ended up serving ourselves.

Food was bland and repetitive. Not much variety and the meat tasted like it hadn’t been washed before cooking (if you know, you know). On this basis we didn’t bother using the Ala carte restaurants.

Too many people in the dining area at once.

Staff need customer service training as it seems like it is too much trouble to get served

Main pool was overcrowded, not enough sunbeds and parasols. We went pretty much every day after breakfast and no sunbeds or paroles available at the main pool.

Looked like if you spoke the local language, or if you were German or Russian you were looked after a bit better.

Mini bar was full of the same repetitive dead-beat crisps and choc chip rolls and branded cans of drinks like Fanta, Coke Sprite that tasted like knock offs.

On the whole, this place was overcrowded, dirty, not enough serving staff in the main restaurant, pretty much non-existent air conditioning in the main restaurant, pools were hot and in the heat of 36-42 degrees Celsius you needed the pools to be cool.

On the plus side, the daily evening shows were great. Although the room cleaning ladies didn’t speak English, they were great and did a good job Beach was very good although would have appreciated a drinks service rather than having to leave the kids to get drinks

I personally would not recommend this place and will not be coming back.

We're still staying at Megasaray Resort, so this is an early review based on our experience so far.

From the moment we arrived, the service has been excellent. We checked in quite late at night, but the reception staff were genuinely friendly, polite and welcoming. The porter who took our bags to the room was incredibly enthusiastic and took the time to explain everything we needed to know, even though it was around 11pm. He showed us where we could still get food that night and explained where everything would be in the morning. It's a small touch, but after a long day of travelling it really made a difference.

One thing we've really appreciated is that there are plenty of sun loungers. There's no need for the usual early morning race to reserve one, and we've always been able to find several together.

The main pool is lovely and warm. I'm not sure whether it's heated or simply warmed by the Turkish sunshine, but it's been perfect, especially in the mornings.

The entertainment team work hard to get everyone involved without being pushy. They create a fun atmosphere around the resort. I'm looking forward to trying more of the activities during the week, especially the Wednesday foam party which has been recommended to us.

The kids' club deserves a special mention. It's almost like a mini resort of its own, with lots of different activity rooms and around 20 staff working there during the day. The team are kind, energetic and speak multiple languages, making it easy for children from different countries to join in. They do a fantastic job of encouraging everyone to take part.

Our daughter celebrated her birthday during our stay. I initially asked one of the male staff members at the kids' club, who directed me to reception. My wife then spoke with Gülner, who arranged everything for us. She organised a birthday celebration with music, a cake and even a present for our daughter. Gülner also spent time chatting with her and made her feel incredibly special. It turned what could have been just another day on holiday into a memory she'll remember for years. Thank you, Gülner.

The food has been very good, with plenty of choice for everyone. Breakfast and dinner have all of the cooking stations staffed, while lunch has a few stations that aren't always occupied, although there's still a good selection available.

There is a separate children's dining area, which is a nice idea but feels a little awkward in practice. We haven't quite worked out the best way to use it. You either sit in the children's area and then move to the main restaurant for the adults, or bring the children's food back to the main dining area. It might have worked better if the children's section had been incorporated more closely into the main restaurant, but it's a minor point and won't affect anyone travelling without children.

Our room, in K Block on the second floor, has been quiet, clean and spacious. It has USB charging ports next to the beds, a proper full-size bed for our daughter rather than a sofa bed, a good shower and a balcony, making it very comfortable for a family stay.

So far we've been having a fantastic holiday. The staff have been the standout feature, always friendly and eager to help. If the rest of our stay continues like this, I can easily see this becoming a five-star review.