Seven Seas Gravel Select Kemer

Calling this a 5-star hotel is certainly ambitious — especially when it comes to the food.

The food is incredibly poor, bland and repetitive. At this point, I’m starting to believe the kitchen bought a lifetime supply of zucchini and corn because they seem to appear in almost every meal. Maybe there was a “buy one, get ten free” promotion.

As for the meat selection… well, let’s just say you shouldn’t come here expecting steak. The closest thing to meat is chicken — and even then, apparently chicken breast is considered a luxury. What you actually get is mostly chicken backs. Beef? Forget it. You’ll have better luck dreaming about it than finding it on your plate.

The food is so uninspiring that it feels more like a budget cafeteria or a soup kitchen than the restaurant of a supposedly 5-star hotel.

The rooms may be clean, the pool may be nice, and the building may have five stars on paper — but apparently the kitchen didn’t get the memo.

Five-star hotel, one-star food.

We stayed in October on an all-inclusive basis, and the hotel failed to deliver even the basics. The juices ran out, and the bars had no tonic, no sparkling wine and no liqueurs. Breakfast came without coffee, without juice and without a single dessert. There were constant queues at the omelette station, and at dinner the chicken ran out right in front of us. There was no animation at all. The only things for children, the air hockey and table football, were broken, and nobody bothered to fix them.

When we complained, the manager told us he didn't care because it was the end of the season, and that we needn't come back. We won't. Avoid this hotel, especially in late season and especially with kids.

Seven Seas Gravel Select — A Complete Waste of Money and a Ruined Holiday!

Absolutely NOT worth the money. We booked this hotel expecting a proper Ultra All-Inclusive experience, but what we got was a huge disappointment. The hotel failed to deliver even the basic services you would expect at this level.

DRINKS — WHERE IS THE ULTRA ALL-INCLUSIVE?

Forget about imported drinks — there were none! No champagne, no proper selection of international spirits, and during our entire week, the only drink resembling Baileys was available for just half a day. Soft drinks and even wine were frequently unavailable during the day. How can a hotel advertise Ultra All-Inclusive when drinks are not even consistently available? To make matters worse, the beach bar was CLOSED!

FOOD — LIMITED CHOICE AND ENDLESS QUEUES

The vegetable selection was reasonable, but when it came to meat, there was practically nothing to choose from except one type of chicken, with enormous queues every single day. No beef or lamb throughout the week, apart from lamb chops served on just two occasions. Not a single seafood dish during our entire stay. No grilled food either. This is simply unacceptable for a hotel advertising an Ultra All-Inclusive package.

Even the coffee machines at breakfast were out of order on some days. And when they worked, the coffee was nothing special — more like powdered instant coffee than proper coffee.

ENTERTAINMENT — ALMOST NOTHING TO DO

There was NO evening entertainment and NO daytime entertainment. Archery was organised just twice during the entire week, and that was practically it. There was almost nothing for children to do. Two pool tables were available, but the air hockey table and table football were broken. We reported these problems, but absolutely NOTHING was done to fix them.

BEACH TOWELS — DISGRACEFUL QUALITY

The beach towels were faded, overwashed rags that looked as though they should have been thrown away years ago. Not what you expect from a hotel of this advertised standard.

THE MOST OUTRAGEOUS PART — THE HOTEL IGNORED OUR COMPLAINTS AND THEN CALLED US LIARS!

We repeatedly approached the hotel management directly, asking them to address these issues and provide the quality of service we had paid for. Our travel agent also contacted the hotel on our behalf and requested that the situation be resolved.

What happened? Absolutely NOTHING. Our complaints were ignored, and no meaningful action was taken to improve our experience.

And then things got even worse. When my husband published a negative review describing his dissatisfaction with the hotel, the hotel responded by portraying him as a liar.

This is absolutely outrageous and completely unacceptable! Instead of taking legitimate customer complaints seriously, acknowledging the problems and trying to improve its service, the hotel chose to discredit a dissatisfied guest.

We have every right to express our honest opinion about the services we received. Dismissing a customer’s experience by effectively calling them a liar, rather than addressing the issues raised, demonstrates a shocking lack of professionalism and respect for guests.

FINAL VERDICT: AVOID THIS HOTEL!

We did not pay for a holiday only to spend our time dealing with disappointment and unanswered complaints. We gave the hotel multiple opportunities to resolve these issues, including through our travel agent, but nothing changed.

The way the hotel subsequently treated my husband for leaving an honest negative review was the final straw.

We would NEVER return to Seven Seas Gravel Select and cannot recommend it to anyone. Save your money and book somewhere that actually respects its guests and delivers what it advertises.