The Marilis Hill Resort Hotel and Spa

Best hotel in Alanya Great delicious food Clean room Best animation team and best dj dogan thank you for everything ❤️

We travel the world frequently, and for the first time, we experienced a 5-star hotel that did not meet 5-star standards. This hotel is at a 2-star level.

The first negative aspect we noticed was that the restaurant staff placed cutlery—without napkins—directly onto tables that lacked tablecloths. This is highly unhygienic and poses a significant risk of bacterial contamination.

As for the food service, there was little to praise. Compared to other 5-star hotels in Turkey, this hotel offered the poorest selection—a very uninspired range of dinner dishes. There was only one type of bread, and the variety of fruit was extremely limited. The food did not taste good—it consisted of a cheap mix of meat and other ingredients. Furthermore, the kitchen staff did not wear gloves while replenishing the food.

Cleaning in the hotel room was superficial; the toilet and sink had not been thoroughly scrubbed, and the toilet brush was dirty and unsanitary. The towels were very old and worn out.

Five-star hotels typically provide an in-room safe for guests to use at no extra cost. Unfortunately, the receptionist at this hotel charges a daily fee for the use of the safe—can you believe it?!

The hotel’s gym features exercise equipment secured with chains, making it nearly impossible to use. The gym itself is dreary, dark and almost everything is destroyed.

The snack buffet by the beach/pool was unappealing. It offered a poor selection of fruit and light bites, and was, overall, very dull. In my opinion, the hotel does not deserve to be classified as a five-star hotel. It is run-down and in need of renovation as soon as possible; otherwise, it will lose many guests in the future.

Tolket til Norsk språk: Vi reiser mye rundt i verden, og for første gang har vi opplevd et 5-stjerners hotell som ikke holder 5-stjerners standard. Dette hotellet ligger på et 2-stjerners nivå.

Det første negative vi la merke til, var at de ansatte i restauranten la bestikk – uten servietter – rett på bord som manglet duker. Dette er svært uhygienisk og innebærer en betydelig risiko for bakteriesmitte.

Når det gjelder matserveringen, var det lite å skryte av. Sammenlignet med andre 5-stjerners hoteller i Tyrkia, hadde dette hotellet det dårligste utvalget – et svært uinspirert utvalg av middagsretter. Det fantes bare én type brød, og utvalget av frukt var ekstremt begrenset. Maten smakte ikke godt; den besto av en billig blanding av kjøtt og andre ingredienser. Dessuten brukte ikke kjøkkenpersonalet hansker når de fylte på maten.

Rengjøringen på hotellrommet var overfladisk; toalettet og vasken var ikke vasket, og toalettbørsten var skitten og uhygienisk. Håndklærne var svært gamle og utslitte.

På 5-stjerners hoteller er det vanlig at gjestene har tilgang til en safe på rommet uten ekstra kostnad. Dessverre krever resepsjonisten på dette hotellet et daglig gebyr for bruk av safen – Er det mulig?!

Treningsrommet på hotellet har treningsapparater som er festet med kjettinger, noe som gjør dem nesten umulige å bruke. Selve treningsrommet er dystert, mørkt og nesten alt er ødelagt. Buffeen med snacks ved stranden/bassenget var lite fristende. Den bød på et dårlig utvalg av frukt og småretter, og fremsto generelt som svært kjedelig. Etter min mening fortjener ikke dette hotellet å bli klassifisert som et 5-stjerners hotell. Det er nedslitt og trenger sårt en oppussing; ellers vil dette hotellet miste mange gjester i fremtiden.

We arrived in Turkey on October 7th. Unfortunately, our vacation began with complete chaos and a ruined mood. Transfer delay: Our pre-booked and paid airport transfer was delayed by 3 hours. We received no warnings, explanations, or apologies from the representatives. It took us over 4 hours after landing to finally reach the hotel. Late-night surprise at reception: We arrived at the hotel well past midnight. They put our wristbands on, sent us to get a quick bite to eat while processing the paperwork, but when we returned to the front desk, we were told that our room was "not ready due to a breakdown." We were faced with the fact that we had to spend the night at another hotel. Relocation to a lower-tier hotel: Exhausted from the long journey, we simply didn't have the energy to argue. They transported us to a nearby hotel whose standard and ratings were significantly lower than what we had paid for. Bottom line: We were only checked into our actual room the following morning around 9:00 AM. As a result of their negligence and overbooking, we lost a whole day of our planned and paid vacation, and our initial experience was completely ruined. We strongly advise against staying at this hotel due to a complete lack of customer care, poor service, and disrespect for their guests.