AQI Pegasos World

The hotel is beautiful and in a great location right by the sea. A huge thank you to Kadir from entertainment, who was brilliant and always made time to have a lovely conversation with us by the pool! Mohammed at the bar was also wonderful. Despite the gorgeous setting and great staff, we wouldn't return as a British couple because there were no other British people there at all; it is heavily geared toward German, Polish, and Dutch guests.

We traveled here for 11 nights in July/ August and return home tomorrow.

I will start by saying this review is our opinion as a family and does not mean others wouldn’t rate this higher or lower.

Ill start with the positives -

1. The hotel looks after the grounds and infrastructure very well, all the paths are clean and maintained, groundskeepers are working every single day to keep it looking great.

2. From 10:00 - 00:30 there’s virtually always food or drinks available if you want them

3. Water slide and splash park are great, good variety of rides for all ages and a shaded splash park for younger kids was great too (I just wish parents could follow the rules and put swim nappies on babies, several times they didn’t which caused the splash park to be closed for 8+ hours to be cleaned and ruined it for lots of families with babies)

That being said, we did experience some negatives which would likely put us off returning to this hotel.

1. The pools are quite dirty, if you use any goggles and look under the water there’s a lot of debris floating around and on most nights we don’t see any pool cleaning in effect, which given other 4 star resorts we’ve stayed at, was quite poor and quite a few people have said they’ve returned with ear infections.

2. They have placed the “free” ice cream station tactically out of the way and the paid stand right next to the pool, which I understand why as a business, but means majority of people don’t bother as the ice cream has fully melted by the time you get back to your sunbed / family

3. Poor air conditioning in rooms and bars, we have visited turkey in July and August in other hotels and it’s largely unbearable to sit outside in the evenings due to the heat and humidity, the AC is so poor here that everyone is dripping with sweat even in the internal bars, which we had to sit on the upper levels as no seats below and there is no AC at all upstairs

4. The buffet restaurant isn’t great, whilst I did find something to eat each night, I found it hard compared with other resorts that offered more of a variety, even the themed nights don’t change the offering vastly either

5. The fridge in your room is warm and does not keep anything cool at all, we traveled with a baby and milk was constantly being spoiled and any chocolate stored in the fridge melted to liquid, this is the same in my sisters room and other families mentioned this too

6. Kids disco is quite lacking, each night the same performance, nothing changes all the same songs and kids got bored after day 3, something at other resorts never happened either

7. Distinct lack of snacks - most 4/5 star resorts I’ve stayed at have had snack bars for things like waffles, crepes, pastries l, ice cream available through the day, they have a navigator bar open from 11:30-4 I believe, which offers salad, pasta and grilled meats but largely the same food each day and no desert offered

With all of the above, it’s unlikely we would come back again, but still had a good time here.

The hotel, staff and all inclusive concept is good. Clean, tidy, excellent entertainment, great kids club/activities and amazing quality food. Rooms are fine and location is good you can get a taxi to the markets and town roughly £15. Clothes, shoes and bag shops are fairly priced inside the hotel.

However..

We travelled with an infant and needed a kettle to make their milk, the hotel wanted to charge us £3 a day (we were here for 10 days) We felt this exploited us as parents for something our baby has no choice in and we already paid for their stay in the hotel. They need their milk and this should be available to all inclusive guests travelling with an infant. You don’t charge guests for water why are you charging parents to boil water for their baby. I understand for cups of tea but NOT for an infant, please review this as it was upsetting and an inconvenience to keep going to the restaurant for boiling water multiple times a day.

The 3rd party shops and amusements are extortionately priced. Advice to parents travelling with infants and children is to pack ALL essentials (nappies, wipes, milk, baby food, baby snacks, swim nappies, dummies, sun lotions etc) No wonder there are babies pooing in the pools all day, the swim nappies are too expensive to buy. I think the hotel owners need to discuss a cap on the prices with the shop downstairs because it’s making guests very annoyed. A packet of biscuits is £10!!!

Also pack your own swim floats and pool toys unless you want to pay £50+ for a swim ring or float.

Other than those negative points we would probably come again because there was so much to do for the kids, they were entertained everyday and the all inclusive was good. We know for next time to pack essentials