AQI Pegasos World

Hotel pool area and beach is super clean and very pleasant ! Atmosphere at hotel is friendly with mixed nationalities. Rooms very dated and if sleeping in the seperate area unfortunately all you hear is the slamming of doors all night . It was a fair price we paid and the weather was good except the day we left the rain and thunder came . Entertainment is excellent for children and families . Altho but too much dance troupes . But the Michael Jackson show was brilliant . Now the real negatives Food very average and the lack of any kind of waiter service at lunch and dinner . There wasn’t a bar in sight to fetch a drink yourself a beer or anything else . Observing most people were just drinking coke or juices from the machine . Not quite 4 star standards . Drinks at bars were clearly watered down ! Not a chance of even getting just tipsy !! This could be a wonderful hotel if certain things could change .

We checked out of the hotel at 12:00 noon. However, since our flight was late at night, we left our luggage in the hotel’s luggage room and continued to stay at the hotel until the evening while waiting for our flight. During this time, we were not informed by the reception that we were no longer allowed to stay at the hotel, that we had to leave by a certain time, or that any additional fee would apply.

As we had stayed at the hotel before, we specifically informed the reception that our flight was late at night and that we would need to wait at the hotel until our departure time. We were told that there would be no problem and that we could stay and wait until our flight.

We did not use the aquapark during this period. We simply waited by the seaside and, when it was time to leave for our flight, we went to collect our luggage.

However, while we were collecting our luggage, a staff member named Murat, who introduced himself as the night manager, stopped us and told us, in a very uncomfortable and accusatory manner, that we had used the hotel facilities and that this was subject to an additional charge. He also stated that we should have left the hotel around 5:00–6:00 PM.

We explained to him that we had already informed the reception that we would be waiting at the hotel because our flight was late at night and that no one had warned us about any additional charge or a specific departure time. We also explained that we had not used the aquapark, pool, or similar facilities. Nevertheless, his attitude towards us was confrontational rather than helpful or solution-oriented.

We also pointed out that guests who arrive before the official check-in time may use certain hotel facilities, and similarly, guests whose flights are late in the evening may need to remain at the hotel after check-out. Since we had informed the reception in advance about our late flight, we expected clear guidance from the hotel regarding what was and was not permitted.

The situation became even more uncomfortable when another reception staff member named Volkan spoke to Murat about us in a way that appeared to escalate the situation.

As we were short on time and needed to leave for our flight, we did not want to argue further. We simply removed our wristbands and handed them back.

Our complaint is specifically about the attitude of Murat, the night manager, and Volkan from reception, as well as the way this matter was handled.

The main issue is not the possibility of an additional charge itself. The problem is that no one informed us beforehand, and the issue was raised only when we were leaving, in a blaming and confrontational manner. If guests are only allowed to remain at the hotel until a certain time after check-out, or if an additional fee applies after a certain hour, this should be clearly communicated to guests in advance.

Unfortunately, this incident had a very negative impact on our overall experience at the hotel. We believe the hotel management should improve its communication with guests and establish much clearer policies regarding the use of hotel facilities after check-out.