Arnor De Luxe Hotel and Spa

Location is very good, many shops nearby. Ancient Side is about 2km from the Hotel. The atmosphere at the hotel is modern, lively, and welcoming. Rooms are modern, and exceptionally clean, lots of space, comfortable bedding, and well-maintained daily housekeeping. Visiting in September, I found that the hotel offered fantastic value for an ultra all-inclusive 5-star experience, costing around €150–€250 per night to cover all meals, drinks, and daily entertainment. Noise was a persistent issue during our stay at the hotel; because the walls felt paper-thin, you could hear everything from neighboring rooms and inconsiderate guests, making it very hard to get a good night's sleep. On the plus side, the service at the hotel was top-notch—the entire staff was super friendly, attentive, and always happy to help. As for amenities, the pool area was fun, though free sunbeds were hard to come by and people were constantly jumping in. On the other hand, the private beach had plenty of sunbeds available, and I thoroughly enjoyed the spa; the hamam and massage treatment were fantastic highlights!

The location of this hotel is about 30min walk to the Harbour and the Old Town - or a 10 euro taxi ride each way. Theres not a huge amount to do in walking distance, you have a shuttle bus to the beach (courtesy bus provided by the hotel) which runs every 5-10 mins. Right outside the hotel there are a few shops, restaurants, pharmacy etc so you do have the essentials on your doorstep - be aware all the cashpoints outside the hotel charge for use (quite high!) so change money before you go - you'll find the yellow cabs only take cash!

The rooms are fine - spacious enough for 2 adults. Theres a TV but as with alot of Turkish hotels, the only english speaking channel is the news. Theres a kettle in the room and a fridge, but if you love your english cuppa take your own teabags as breakfast tea is sparse.

The cleaners are overworked (not their fault) and cleaning is basic - often the fridge and tea / coffee weren't topped up and if you'd left anything on the bed it can be just thrown onto a chair.

Noise levels weren't bad - we were at the back of the hotel, so away from the noise of the entertainment and bars.

The atmosphere was "different". We've not had a hotel where the staff were so miserable before!! No interaction in the restaurants even when you tried to make an effort with them. They'd chat amongst themselves but didn't seem to interact with guests - which takes me on to the food. Really not good. We've stayed in may AI hotels and always accept its a hard task to feed so many people and try to keep everyone happy - but this really was a let down. We've never decided to eat out instead before, but we did on this holiday. The breakfast offered stale pastries, watered down juice and stale cereal then the usual array of meats and cheeses but they always looked like they're been out in the warmth for a few hours. We did lunch at the pool snack bar and it was similar - but at least you could always have chips! Waffles and churros later in the day, churros were often well overdone and seemed to have been reheated - not pleasant. Evening meal was very hit and miss depending on the theme - best tip is to eat from the grill as its fresh all the time - but very limited in options. The "house wine" is disgusting - and I'm no wine snob! It was like vinegar. Puddings were often also stale and looked like they were put out night after night until they were gone!

Drinks. Pay for the juice bar drinks - they were amazing as are the couple who run it. Otherwise put up with awful cocktails that are VERY hit and miss from staff who never smile and just chuck it in the glass. Evening drinks are no better and sometimes you got way too much alcohol other time barely any. It worked out a bit better when we just ordered normal mixers (G&T, rum and coke etc) but I love my holiday cocktails so was disappointed.

Theres the usual praying for a sunbed with some being left all day with towels on and nobody there, but we did manage to get some each time we went to the pool. The 16+ pool I found miserable - tucked away with alot of road noise and very small pool. But it does have bali beds.

Overall we found the hotel "ok" and the facilities are all there - but just not of the same standard we've had at other Turkish hotels and the staff were just predominantly miserable, apart from one lad who clearly took pride in his work and cleaned the table when you sat down and was all over clearing away glasses and bringing us drinks all night with a smile - he was excellent! Felt bad I never got his name for a shout out, but I did find him and give him a good tip.

We wouldn't stay here again, or recommend it to others as theres much better out there.

Bibi is amazing, i love this hotel and stuff