Senza The Inn Resort and Spa

We have just arrived back from 2 weeks in Senza resort and spa. Overall we had a good time. This was mainly due to the family and friends that we went with.

The hotel I would say is more a 3.5 star. The communal area were all very clean. The room housekeeping was not to a very high standard at all. We do not let this ruin the holiday. It is a little tired not run down but could do with updating.

Staff were a mixed bag. Bar staff at the pool bar were pretty friendly and you could have a joke with them. The cleaning staff were also very very friendly and polite. The main reception staff and restaurant staff though were very rude. Not welcoming at all. Almost to the point it was hard work for them to even speak to you. One restaurant waiter called Ali was very friendly though and always had a smile and said hello.

Two things that not just us found frustrating was firstly… the safe box in the room ypu have to pay for! It’s not right you have to pay to keep your money safe. Secondly… Wi-Fi ypu have to pay to €2 a day per device. This was a cheek as you need this for any communication for transfers and holiday information. They were 2 really bits that let it down.

The food although was quite repetitive there was a large selection and it was all very tasty. And some reviews said it was cold we didn’t not find this at all.

The pool and water park were great the kids loved them. Although the lifeguards at the slide were very whistle happy. Every few seconds they were telling people off. Some times justified but mostly just to be seen I think.

One thing that we found odd for a family hotel is how late and how loud the music at night was. It was quiet and a good volume until about 22.30. Then it was played so loud until 00.00 ypu could not sleep. Really odd for a family resort.

Overall the hotel is a bit dated. But if you go with the right people you will have a great time.

Where do all these positive reviews come from?? 😲 The hotel is awful. ‼️ The rooms are in a terrible state, and things were constantly breaking down. The air conditioning didn’t work at all at times. We paid for four people, but they gave us a room for three and some broken fold-out bed right in the middle of the corridor. The mattresses were stained, every corner was dirty and there were bugs!! 🪳 Every day, someone reported bugs in the rooms, and the staff weren’t at all surprized by this. Lifts were constantly breaking down and were in a terrible state. The communal areas were filthy; a piece of brick fell from the stairs onto a child’s leg, and medical assistance had to be called. The swimming pools aren’t cleaned and the sun loungers by the pool are disgustingly dirty. This hotel is the worst we’ve ever stayed in; it doesn’t deserve 5 stars.