Aquasis De Luxe Resort

The food and service at the kebab house was amazing so lovely and the staff are so friendly.

Overall, the accommodation was okay, although I personally wouldn’t rate it as 4+ based on my experience.

There were definitely some positives. The water slides were great and were probably one of the highlights of the stay. We also really enjoyed the beach area — the beach bar was lovely and it was great fun jumping off the pier into the sea. The hotel and communal areas were generally clean and well maintained, and overall the resort had a nice atmosphere.

Unfortunately, the cleanliness of my room was disappointing. My room wasn’t properly cleaned during my stay. At most, the bed was made neatly, but the bed runners and decorative cushions were left on the floor. The mirrors could also have done with a wipe, as there was a handprint on one and what appeared to be suncream splatter on another. The floor was also consistently dirty, to the point where after having a shower I would have bits of dirt on my feet, as well as noticeable discolouration from whatever had been on the floor. This was particularly disappointing given that the communal areas of the hotel were generally clean.

I also found the drinks service a little disappointing. Having stayed in 5* hotels previously, I may have wrongly assumed that the service would be similar, with drinks being brought to you around the pool or at your table. Instead, there were often queues at the bars, which didn’t quite match what I would expect from a 4*+ hotel.

Sunbeds were another issue. Most were already reserved with towels by around 8am. There were still sunbeds available later, but you would generally have to move them yourself and they were often not in the best locations.

If you pay extra for a pool or sea view, it’s also worth being aware that there can be quite a lot of noise from the amphitheatre. The music and entertainment continued until around midnight, which wasn’t something we were made aware of when booking and could be an issue if you prefer a quieter room.

The buffet service was very hit and miss, probably due to how busy the hotel was. We were lucky enough to have one particular member of staff serve us for around three nights, and he was fantastic — very welcoming, attentive and made us feel looked after. Unfortunately, the service on the other nights felt much more rushed, and it could be difficult to get someone’s attention when we wanted drinks.

Overall, the experience was okay and there were certainly things we enjoyed, particularly the slides, beach bar, jumping off the pier and the general cleanliness and atmosphere of the hotel. However, there were several areas where I feel the service and room standards fell short of what I would personally expect from a 4*+ property.

Just returned having spent 2 weeks in a lake room pool view room ( not big enough for a family of 4) . Good wardrobe space but not enough drawers ( only 2 in bedside tables) . Had to keep some clothes in cases Hotel is large. Pools are lovely. Entertain ok. Waterpark good. Main hotel areas are very clean. Lake area main areas need a good clean. Stairways stained with spilt drinks Cocktails are poor. Just syrup. Service is not 5 star. No pool service. Difficult to get a drink in main restaurant during evening service. Not enough staff during peak times. Ice cream servers and jacket potato man are miserable The biggest issue for me was the restaurant. The main dining room is chaotic! People walking round with prams! Queues for certain areas. Food seems to be all over the place. Very stressful. management need to address how to facilate a calmer less stressful experience for guests. Maybe extend the eating hours to 10 pm and encourage guests not to carry babies or drag prams around the serving area. It is dangerous. 1 speciality restaurant per week stay. Again for a 5 star restaurant this should not be restricted. Guests should be able to book each restaurant as available and not be limited Lots of upselling. 3 euros for a slushy. Should be included. 100 euros to keep room until 4 pm despite a midnight flight! We won’t return. Better 4 star hotels with better service and facilities