Casa De Maris Hotel

⭐️⭐️ Definitely not a 5-star hotel – very disappointing

Having stayed at Casa De Maris, I honestly feel this hotel is more like a 3-star than a 5-star. We were really disappointed with our experience.

Rooms: The rooms are very dated. They are kept clean.There is also just one cheap-looking white plastic soap dispenser in the shower, with no indication of what product is inside. Not what you would expect from a 5-star hotel.

Pool area: Getting a poolside lounger is practically impossible unless you're up early. By 7:30am, they are all gone. Unfortunately, I witnessed the lifeguard being given towels each evening to put out the following morning, which explained a lot.

The pool area itself was not clean and had an unpleasant smell. I also witnessed staff pouring drinks into the bushes, which may have contributed to the smell.

The way the pool area is cleaned is another concern. Every night, the floor is washed down and swept towards the pool drainage grills, meaning the dirt is directed into the pool area. After my first swim, I dried myself with a brand-new white towel, which ended up dirty. I was shocked and extremely disappointed.

Beach: The beach area is small, but it is much more pleasant and enjoyable than the pool area.

Food: The food was okay, but there wasn't much choice. Roast chicken was served on four days during our stay, and we ended up eating out quite a lot.

There is one à la carte restaurant, which alternates between a fish and Turkish menu. We chose the Turkish option, and it was lovely. You do need to book in advance and select your menu when making the reservation.

Breakfast was very limited, mainly eggs and cereal. The snack bar was okay, but there wasn't enough variety for a full week.

Smoking and dining: There is no designated non-smoking area, so you are surrounded by people smoking much of the time. The dining area is also used for evening entertainment, making it difficult to find a table for dinner. If you sit outside, you can find yourself surrounded by smokers.

Dinner is only served between 7pm and 9pm, which creates a big rush and scuffle for tables. Snacks finish at 4pm, leaving a three-hour gap with no food available.

There are some cakes in the patisserie, but these are the same cakes served in the restaurant throughout the day. There are also dry, unfilled rolls and dry croissants. Again, this is not what I would expect from a 5-star hotel.

Overall: We were really disappointed with Casa De Maris. In my opinion, it does not live up to its 5-star rating. The dated rooms, poor pool cleanliness, limited food choices, smoking situation and lack of available sunbeds all took away from our holiday.

I would not return and would not recommend this hotel to anyone expecting a genuine 5-star experience.

Just returned from the Casa , agaimmm.

Fantastic stay yet again. We were herefor 9 nights ,and it didn't disappoint. As usual the staff were amazing. Shout out to ( excuse the spelling ) Enis, Ramazan,Murat erin, Mehmet, splatting, Sally, Betul and Gelinay ,Wehbe the beach guy⁹, Doghan, Bullet .the pizza chef who made beautiful pizzas .Benjamin Benyamin. Too many to mention but they were all great. The Chef in the kitchen , making some of the nicest onion basis and veg pakoras I've eaten in a long time. Every day we found something different to eat. We loved the food . Donner meat ,lovely salad and wraps. Great chicken curry , beef stew.shepherds pie.

Too many god meals to mention. Entertainment was great with September and the animation guys.

And all drinks are branded . Gordon's gin , smirnoff and Absolut vodka , Morgan spiced. I only wish they had Southern comfort. But in all honesty we love the casa and all thd srajo19

A disappointing return after a lovely stay in 2025

We stayed at Maris de Casa for seven days in June 2025 and were impressed enough to return this year. Unfortunately, the experience fell well below our previous visit. There are still some excellent members of staff and lovely facilities, but the food, drinks and overall service left us disappointed.

Food: Poor variety and repetitive meals

The food was the biggest let-down. Compared with last year, we found the selection basic, repetitive and poor in quality. We ended up eating out on four of our six evenings because we could not face another night of the same choices.

The salad section was reasonable, and the person working at the pizza and burger bar deserves credit for producing tasty burgers and fresh-tasting pizzas. Unfortunately, the scoop-style chips from last year had been replaced with basic chips that were often undercooked.

My sister is vegetarian and raised concerns about the lack of suitable meals. She found the choice even worse than on our previous visit. A baked potato is not an adequate substitute for a varied, properly planned vegetarian meal selection.

Food was also cleared away too promptly, sometimes before the advertised finishing time. This left guests frustrated and the serving staff dealing with complaints about food being removed.

The cake selection within the bakery section were again, lacking in texture, dry and didn't taste fresh, more like they were put away and brought back out day after day.

Getting ice cream was frustrating. On one occasion, my sister was refused it at 8.45pm because the station had already closed. When she asked the Operations Manager for help, he walked away without resolving the issue.

It was a small incident, but it added to the feeling that the guest experience was no longer a priority.

Drinks: A noticeable reduction in choice

Last year, we enjoyed bottled branded beers, regular and Diet Coke bottles, tequila and drinks such as Baby Guinness.

This year, the selection felt substantially reduced. The recognisable spirit brands we saw were Smirnoff, Gordon’s, Captain Morgan and possibly one whisky, with the remainder appearing to be local or house brands. We were told shots were not allowed.

The cocktails were disappointing, and the menu appeared unchanged from last year. For a hotel sold as five-star all-inclusive plus, the drinks offering fell short of our expectations.

Pool and Sunbeds

The pool is lovely, and the lifeguard works hard to keep the area clean and tidy.

However, we could not get a sunbed beside the pool at any point during our stay. We used the upstairs area, which was acceptable, but guests were putting towels down from around 6am, including on the loungers within the pool itself.

This was being allowed without effective intervention. The hotel needs a clear sunbed reservation policy that is applied consistently to everyone.

Rooms and Arrival Experience

Our room was much the same as last year, although this time there were no separate toiletries, just the wall-mounted soap and shower gel.

On arrival, we were charged £56 for our requested fifth-floor room. The reason for this additional charge was not clearly explained. We were also offered an alternative room with a double bed for a further £112, which we declined.

The welcome from the two members of staff checking us in felt underwhelming, particularly as returning guests. We were not told about the two restaurant visits included in our stay. My sister remembered this three days into the holiday, but we did not end up using them.

Excellent staff who deserve recognition

Some members of staff were outstanding.

Ramazen at the pool bar was friendly, professional and consistently remembered our orders. He made a real difference to our stay and deserves recognition.

Our fifth-floor cleaner, Zenyap, was wonderful. She kept our room spotless, created lovely towel art and was always cheerful and helpful. Both are a credit to the hotel.

The wider team also worked hard, including Emin in the pool area, when he was off, you noticed the difference in the turnaround of speed of being seated, drinks, food etc.

An upsetting final day

My sister ended up in hospital on our final day with a viral stomach infection. When our return was delayed, we were charged a further £56 to keep the room for four additional hours.

We understand that late checkout can carry a charge, but some flexibility and consideration in those circumstances would have been appreciated.

Spa: A Highlight

We had two massages at the hotel, and both were excellent. They were worth every penny, and we would happily recommend the spa treatments over and over again!!

Overall verdict

We returned because we had enjoyed our 2025 stay, which makes this year’s decline particularly disappointing.

The lovely pool, excellent massages and several outstanding staff members could not make up for the repetitive food, reduced drinks selection, sunbed problems and disappointing arrival experience.

Eating out also added considerably to the cost. Our meals for two, with a starter, two mains and two drinks each, generally cost between £80 and £110, without being anything particularly special.

In our opinion, this stay felt closer to a three-star experience than the five-star all-inclusive plus holiday advertised. Unless there are meaningful improvements, we would not choose to return.