Outrigger Mauritius Beach Resort

Extremely poor service and management, terrible food, highly inefficient and unprofessional chefs, lack of coordination amongst the restaurant staff, lack of basic cooking equipments. We went with our infant reading Google reviews and seeing online photos but it was a disappointing experience. Wouldn't recommend it at all if you going with family.

An extremely disappointing experience that raises serious concerns about the overall standards, operations and management of this resort.

The property is visibly old, tired and poorly maintained, with cleanliness also being a concern. Seeing a pest-control trap inside the Mercado restaurant was particularly concerning and certainly not what one would expect from a resort of this category.

The F&B experience was equally disappointing. The buffet was extremely limited, tables were not properly prepared, and the overall organisation was poor. There was also a complete lack of communication regarding certain buffet arrangements, resulting in guests being abruptly turned away by staff. The manner in which some concerns were handled was simply unacceptable.

As Mauritian guests, we unfortunately felt particularly poorly treated, although I cannot comment on whether this reflects the general experience of all guests. For example, tea time officially ends at 4:30 p.m., yet at 4:28 p.m. we were rudely asked to leave the restaurant so that the dinner tables could be reset. Asking guests to leave before the stated service time, rather than simply allowing them to finish their tea, was unnecessary and extremely poor hospitality.

The facilities are another major concern. The spa is extremely dated, yet guests are charged Rs 500 per person per use, despite the sauna being non-functional and there being no jacuzzi. Even basic activities were poorly managed. When we wanted to play tennis, nobody was available to assist us. We were told that the responsible person was busy with beach volleyball and that nobody else could help. Guests should not have to lose valuable time simply because there is no operational backup.

The same lack of consideration was evident for day-package guests, with registration taking more than 45 minutes and guests being left unwelccomed and waiting unnecessarily as the F&B manager was somehow assisting guests. The process appeared poorly organised, with little sense of urgency or ownership.

What is particularly concerning is that these are not isolated inconveniences. They point to wider issues with training, communication, organisation, maintenance and, most importantly, guest care. Having recently experienced a 3-star property that delivered a significantly better level of service, organisation, cleanliness and overall hospitality, I find it difficult to understand how this experience is acceptable for a resort positioned at a higher level. The issue is not simply the number of stars displayed, it is whether the actual guest experience justifies the price and positioning.

I understand the resort has moved from a 5-star to a 4-star classification following negative feedback. If this is indeed the case, management should treat the recurring criticism as a serious wake-up call rather than simply a change in classification. A lower star rating does not address the underlying operational problems. The location and natural surroundings have tremendous potential. Unfortunately, beautiful surroundings cannot compensate for poor hospitality, inadequate organisation and a lack of attention to basic guest expectations.

This property requires meaningful improvement across multiple areas, and urgently! Based on this experience, I would unfortunately not recommend it to guests seeking a quality resort experience in Mauritius.

We just had the most restful short vacation at this big sea resort and we loved it!

The resort is huge, green, lush, and vibrant. The surroundings are serene, tropical, and picture-perfect — so much nature everywhere. It really feels like an escape.

The food was delicious and abundant. So many options and everything tasted fresh. Big thumbs up to the restaurant team!

Our room was spacious, clean, and comfortable. Amenities were decent and functional. Loved the big bathtub, though didn’t use it because we didn’t want to “waste” water😢

TV channels were limited, so bring your tablet/laptop to watch your favorites. On the bright side, the internet connection was excellent and fast👌

All the staff were friendly, warm, attentive, and genuinely helpful. They made our stay so much easier. Special shoutout to Raghu, Abhi, and Anshika from the restaurant. They are the Indian nationals with the biggest smiles. We had lovely chats and learned about their dreams and we wish them all the very best for the future! You made our meals extra special ❤️

We really enjoyed our short stay and left feeling relaxed and recharged.

I strongly recommend this resort, it’s really value for money.