Sri Lanka's Sacred East Coast with Highlights of Kerala Extension

The order of events and sightseeing may vary according to local conditions or for operational purposes. The schedules of the domestic airlines in country are subject to frequent changes. For this reason, we have indicated approximate times only. Your local guide will inform you of any schedule changes as they are informed of them. The driving times listed are point to point and do not include the duration of excursions or stops en route. Some road construction and/or weather conditions may lengthen the driving times. Our intention is to adhere to the day-to-day itinerary as printed; however, order of events and sightseeing may vary according to local conditions.

If booking more than 12 weeks before departure a deposit of €342.20pp will need to be paid at the time of booking with the full amount payable at 12 weeks prior to departure. The deposit applies to adults and children. If you are within 12 weeks of travel then the full balance of the holiday will be payable.

British passport holders are required to obtain an Electronic Travel Authorisation (ETA) prior to travel to Sri Lanka. To apply, please visit the official website: https://eta.gov.lk/slvisa/ where ETA applications are currently free of charge.

Alternatively, if you would prefer assistance with the application process, we recommend The Travel Visa Company, who can apply for the ETA on your behalf for a service fee. Please call 01270 250 590 and quote “Mercury Holidays”.

Passports must be valid for a minimum period of six months from the date of arrival into Sri Lanka.

Visa and entry requirements are subject to change. Obtaining the correct documentation for travel is the responsibility of the traveller and not Mercury Holidays. We recommend checking with the Sri Lankan Tourist Board, Embassy, or the UK Foreign, Commonwealth & Development Office prior to departure for the latest visa and passport validity requirements.

A visa is required for entry into India. British Citizen Passport Holders will need to obtain a tourist visa. You can apply for an E-visa no more than 30 days in advance. Your E-visa must be valid for your whole trip so please ensure the expiry date is for the whole duration of your stay. Alternatively you can visit The Indian Visa Application Centre in London: 142-148 Goswell Road, London, EC1B 7DU. We also work closely with The Travel Visa Company who will be able to arrange your visa on your behalf. Please call them on 01270 250 590 and quote 'Mercury Holidays'. Additionally, you will need to complete an e-Arrival Card within 72 hours before your arrival. This can be done on the Indian visa website: https://indianvisaonline.gov.in/earrival/. Your passport must be valid for at least 6 months before you enter India. Visa requirements are subject to change and obtaining a visa is the responsibility of the traveller and not Mercury Holidays. We recommend you check with your destinations' Tourist Board or Embassy prior to departure for the most up to date guidelines regarding visas and passport validity.

Please note your final documentation will be sent to you approximately 21 days before departure. Check in baggage is included with your flight. Weight restrictions will be finalised on your final documentation. Should you wish to take additional luggage you will need to pay extra at check-in. Check-in should be at least 3 hours before departure. If you wish to arrange Airport car parking or accommodation at preferential rates, we recommend you book this in advance with Holiday Extras on 0333 188 0407, quoting HX313.

IMPORTANT: A printed E-ticket is no longer required at check-in, all you need to do is present your passport to the staff at the desk and your boarding pass will be given to you. Please note that you should carry your invoice with flight details on it as you will need to show this at the airport.

Kerala Extension:

A printed e-ticket or boarding pass, along with your passport, is required for entry into Indian airports. Ensure you print your tickets before travelling, as digital copies on mobile devices are not accepted. It's also recommended to carry your invoice with flight details for reference.

We strongly recommend that you and all members of your party are suitably insured as soon as you book your holiday. It is a condition of booking that you must have suitable travel insurance. It is important that you purchase travel insurance that suitably covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged travel insurance in partnership with Holiday Extras, including up to a 20% discount, which is given to all Mercury Holidays customers. To arrange your insurance with Holiday Extras, please visit https://www.mercuryholidays.co.uk/info/insurance for more details. Please ensure you provide us with the name of your insurer, policy number and their 24 hour emergency contact number as soon as possible. Mercury Holidays will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking.

It is your responsibility to check any health and vaccination requirements applicable to your booked arrangements. We can only provide general information about this. Health and hygiene facilities and disease risks vary from country to country. You should take health advice about your own needs as early as possible and in good time before your departure. Sources of information include; www.fco.gov.uk, http://travelhealthpro.org.uk/, www.hpa.org.uk, your General Practitioner or a specialist clinic.

This tour is accessible to most people with an average level of fitness and normal mobility. It involves full days of sightseeing, early mornings, long days of driving, some days with lots of walking and includes some climbing of stairs and getting on and off coaches and boats. This tour is not suitable for anyone with walking difficulties.

The currency in Sri Lanka is the Rupee (LKR) and it is a closed currency. This means it is not possible to buy Sri Lankan money in the UK before you travel. It is important to budget carefully as you should not take any Rupee (LKR) out of Sri Lanka when you depart. There are foreign exchange offices and cash machines available in most places during your tour. Your tour guide will assist you at the start of your tour with currency exchange. Credit and debit cards are accepted in most hotels and some shops and restaurants; a charge is sometimes added for using them. You can take cash or travellers' cheques (in pounds sterling or another foreign currency) and/or a bank card with you and exchange or withdraw rupees once in Sri Lanka. Cash machines will also be available throughout the tour in order to withdraw money in your local currency. It is important that you budget carefully and ensure you have the right form of currency before you arrive in the country.

The currency in Kerala is the Indian Rupee (RS). The Rupee is a closed currency and officially you are not allowed to take any cash out of Kerala. US Dollars and GBP are also widely accepted in these destinations, should you wish to keep an alternative currency on you. Therefore, it is very important that you budget carefully.

Please note: Please take cash as well as cards are not always accepted.

As normal practice you may be asked for your credit card details on check-in at the hotel in order to cover any extras incurred during your stay. If you do not have a credit card, you may be asked for a cash deposit. MasterCard and Visa are widely accepted in hotels as well as American Express.

You will need to take money with you to cover any personal purchases such as souvenirs, laundry and extra drinks and snacks. Approximately £400 per person should be sufficient for the duration of your tour. Please bear in mind that there will be several shopping opportunities throughout your tour.

It is customary to tip your guide and driver. This is at your discretion, this will be collected by your guide at the end of your tour for your convenience. We would recommend approximately £5 per person, per day for the driver and assistant and £4 per person, per day for the national guides. It is asked that if you do not tip in the local currency, please do not give coins as these are difficult to exchange. Most guides collect a kitty tip, approximately GBP 25pp for the whole tour. Guides usually collect this at the beginning of the tour to tip bell boys, porters, trackers, and other assistants who will service you throughout the tour.

The minimum number of travellers in your group will be 10, and the maximum is 16. In the unlikely event there are less than 10 people booked on your tour date, we will endeavour to reduce any disruption to your holiday and try to operate your tour with lower passenger numbers. If we are not able to operate your departure date then you may be asked to change to a different date and a full refund will be made available to you should this alternative not be suitable

There is no minimum number of travellers for this extension however the main tour passenger numbers will apply for the main part of the tour. If in the unlikely event there are less than the required number of people booked on your main tour date then you may be asked to change to a different date. A full refund will be made available to you should this alternative not be suitable.

This is a fully escorted tour, meaning that you will be met on arrival by your national guide who will remain with you for the duration of your trip. For groups of 5 people or less you will have an English speaking Driver Guide.

Private Tour: If you have booked a private tour then you will be accompanied by a Driver Guide. These will be available to you during all scheduled sightseeing. Private Tours can depart on any day of the week depending on flight schedules and the opening days of the attractions. They will follow the itinerary as described in the brochure unless you have been advised otherwise and you will still have all of the same meals, sightseeing and local excursions included.

Your extension add-on to Kerala is fully escorted.

Safari Vehicles

Your safari will be taken in a Jeep, that seats up to 6 people. Safari drivers take you to areas of the park where wildlife are more likely to be seen but as with all wildlife experiences nothing can be guaranteed. Please note that many paths inside the park are bumpy and dusty.

Your accommodation is selected for convenience, location, comfort or character. Hotel accommodation is generally rated as local three to four-star standard, but please note there is no international classification system for hotels, and differences in facilities and quality do exist between the UK and Sri Lanka. All group tours hotels have private bathroom facilities and air-conditioning, where needed. Rest assured that all accommodation used by Mercury Holidays is regularly inspected by our staff and partners to ensure that standards meet your needs.

A triple room is available but please note that this will be a twin room with a fold away bed for the 3rd passenger.

House Boats

During this tour you will have a night’s stay on board a traditional houseboat as the best way to experience the backwaters of Kerala. The houseboats are built using traditional methods and there is no standardised design or layout. Your group will be split across a range of houseboats each one with between one and six bedrooms. Some will have a single deck consisting of bedrooms and a seated dining area, others may have an upper deck as well. The simple bedrooms feature en-suite and air conditioning but of necessity do not have the same comfort/facilities of a hotel room.

The crew on the ship will prepare your meals in a traditional Keralan style and are employed from the local villages so their English is basic. The guide will be available but as the group is split he will not be on your houseboat at all times.

Breakfast is always a combination of Indian and western style and served in the hotel each morning (sometimes a packed breakfast depending on train journey). Lunch and dinner where applicable will be taken in hotel/wayside restaurants. A variety of restaurants are visited giving you the chance to experience a range of dishes and flavours. Please note: Please take cash for drinks in the hotels as cards are not always accepted.

There are some dry hotels in Sri Lanka, and some hotels where alcohol can be consumed on the premise but must be brought in from outside. Your guide will pre-warn you of this and if anyone in the group would like to purchase drinks before getting then he will arrange for you to visit a local shop and get what you need wherever possible.

Please contact Customer Experience for questions about other dietary requirements or allergy information. Vegan, vegetarian and non-spicy meal options are available, all meal requests need to be sent over to our suppliers before travel.

It is not recommended to drink the tap water, even in developed countries water may contain unfamiliar elements that can cause upset stomachs. In less developed countries water is not filtered in the same way, so to ensure your comfort and well-being, two bottles of drinking water will be provided on touring days.

In Sri Lanka, the sale of alcohol is prohibited by law on specific days throughout the year. These include Poya Days (full moon days), Independence Day in February, World Temperance Day in October, the day before and after Sinhala and Tamil New Year in April, the day following Vesak Poya Day in May, and Christmas Day. This ban applies to all shops and hotels, ensuring that alcohol is not available for purchase on these designated days.

Please note that Kerala has strict laws regarding the governance of the sale of alcohol in public places including hotels and restaurants. The sale and consumption of alcohol is therefore often restricted in hotels, varying from one establishment to another. You may however bring your own alcohol with you for private consumption in your room.

In Sri Lanka they celebrate various festivals throughout the year, Vesak Poya is considered one of the most important Buddhist festivals in Sri Lanka and is celebrated during the full moon in May. The celebrations begin on the full moon day and continue for a week, where every corner has magical and colourful lanterns. Thai Pongal is the equivalent to a thanksgiving festival usually celebrated in January, followed by the Sinhala and Tamil New Year which is usually celebrated in April, it is a festival were people ensure their houses are clean, purchase new clothes, and prepare many traditional sweets..

It is seen as respectful to cover your shoulders and not to expose too much skin in Sri Lanka, so it would be advisable to pack a shawl or similar for women to cover up, including wearing up to/covering your knees when entering religious buildings etc.

Please note that plastic bottles are banned in the national parks so keep a reusable water bottle for your tour.

On your arrival in Chennai you will be met by a representative from our local agent, Aitken Spence, holding a sign displaying: “Mercury Holidays”. The Mercury Holidays/ Aitken Spence representative will show you to your transfer vehicle. Your guide will be able to answer any queries you may have.

If you need to contact Aitken Spence during your stay the details are:

Aitken Spence Travel (Colombo): 4th Floor, Aitken Spence Towers 02 315, Vauxhall Street, Colombo 02, Sri Lanka.

Contact number: 0094 112 499623

Emergency contact information:

Rizmika - 0094 772 916461, Kushani - 0094 760 530644

Email - mercury@aitkenspence.lk, rizmika@aitkenspence.lk

Kerala extension:

Please find below the emergency contact details for Jayasree Travels & Tours

Telephone number 24 hr: Biju Unnikrishnan 0091 952 618 8860,

Ms Jayasree Vikraman 0091 974 700 5888,

Mrs Samitha Azhar 0091 974 471 3380,

Mrs Rekha Anil 0091 9744813380,

Mr Amit Bhardwaj 0091 995 898 8719

E-mail: biju@jayasreetravels.com

• Insect repellent and sun cream
• Waterproof, lightweight jacket
• Sunglasses, Sunscreen and hat in summer
• Comfortable walking shoes
• Thick socks for when visiting temples
• Ruck sack
• Swimwear
• Anti-bacterial hand sanitiser
• Long trousers or skirt, a top with sleeves and a head covering (required when entering any religious sites)
• Anti-bacterial hand sanitiser
• Personal toiletries
• Personal first aid kit containing travel pills, rehydration powder, - plasters, stomach settlers, antiseptic creams, aspirin etc
• An electric plug converter - The voltage in India is 220 volts with plugs and sockets having either grounded 3 pin connections or ungrounded 2 pin connections.