Hikka Tranz by Cinnamon

Bearing in mind this was our longest stay at a hotel in Sri Lanka after travelling the country for 10 days we had high hopes our other hotels had been 5 star. Sadly the hotel was tired, needed some major updating particularly in the bedrooms which we found was dirty( fridge and bathroom) this was old dirt that wasn’t in need of cleaning ( the cleaner assigned to our room was great) but the tiling was broken, the floor cracked , the mirror was old , the air conditioning was old and caused water deposits meaning we also had to have a dehumidifier in the room. Some of the towels were stained, and bed sheets too. The restaurant personnel were great , especially the older gentleman server. The food was ok and we were able to find food we ate but a lot of the food was of a low temperature, or bland especially the desserts they looked amazing but tasted less so. The pool area was good, the pool guy / towels were great. The constant attack by chipmunks and crows was annoying . The beach was good but the sea was rough so not swim able during our stay. A turtle was at the beach though which was nice but the local there feeding them goes against the ecological interests of the animals. The need to wear very unsticky wristbands was annoying as we had to get new ones every day as they came off in the shower/pool. Maybe these need to be harder wearing especially for those who had a longer stay. The outside area of the room was unused as it directly overlooked the one below, so not very private, also the area was quickly wet due to the weather. The sofa and cushions in the room were stained and obviously not clean so this needs addressing. The staff were very pleasant none of this is their fault but the hotel needs some investment to bring it up to the star rating it should be, as currently it’s a 3 star not a 5 star.

Some places are remembered for their beautiful location, but Hikka Tranz by Cinnamon will be remembered by us for its people, hospitality and the exceptional care given to our guests. ❤️ A huge thank you to the entire Hikka Tranz Hikkaduwa team for helping us make our group experience so smooth, comfortable and memorable. From the accommodation and hospitality to the smallest details, our clients were looked after with genuine warmth and professionalism throughout their stay. A very special shoutout to Ovindi and Ravindu two incredibly kind, humble and wonderful hosts. ❤️ Thank you for taking such special care of me and my clients, always being available, accommodating our requests and making us feel genuinely welcomed. Your personal attention made a real difference to our experience. Beautiful property, amazing hospitality, wonderful accommodation but above all, the best people. For us in the travel industry, having a hotel team we can trust with our clients means everything. After this experience, we are even more confident recommending and working with Hikka Tranz for our future leisure, group and MICE movements in Sri Lanka. Thank you for treating our guests like your own and for being such fantastic hosts. We loved your service, your warmth and your hospitality. Much love and appreciation

Great stay particular thanks to the pool bar team Viraj, Kumara, Nelanka, Janake & Ravesha. Fantastic service really made the difference to the time spent in the hotel.