Bengal and Hooghly Ganges River Cruise

The order of events and sightseeing may vary according to local conditions or for operational purposes. The schedules of the domestic airlines in country are subject to frequent changes. For this reason, we have indicated approximate times only. Your local guide will inform you of any schedule changes as they are informed of them. The driving times listed are point to point and do not include the duration of excursions or stops en route. Some road construction and/or weather conditions may lengthen the driving times. Our intention is to adhere to the day-to-day itinerary as printed; however, order of events and sightseeing may vary according to local conditions.

PLEASE NOTE – The Captain reserves the right to change the route in case of bad weather conditions and if ports are unexpectedly busy.

If booking more than 17 weeks before departure a deposit of €342.20pp will need to be paid at the time of booking with the full amount payable at 17 weeks prior to departure. The deposit applies to adults and children. If you are within 17 weeks of travel then the full balance of the holiday will be payable.

A visa is required for entry into India. British Citizen Passport Holders will need to obtain a tourist visa. You can apply for an E-visa no more than 30 days in advance. Your E-visa must be valid for your whole trip so please ensure the expiry date is for the whole duration of your stay. Alternatively you can visit The Indian Visa Application Centre in London: 142-148 Goswell Road, London, EC1B 7DU. We also work closely with The Travel Visa Company who will be able to arrange your visa on your behalf. Please call them on 01270 250 590 and quote 'Mercury Holidays'. Additionally, you will need to complete an e-Arrival Card within 72 hours before your arrival. This can be done on the Indian visa website: https://indianvisaonline.gov.in/earrival/. Your passport must be valid for at least 6 months before you enter India. Visa requirements are subject to change and obtaining a visa is the responsibility of the traveller and not Mercury Holidays. We recommend you check with your destinations' Tourist Board or Embassy prior to departure for the most up to date guidelines regarding visas and passport validity.

Please note your final documentation will be sent to you approximately 21 days before departure. Check in baggage is included with your flight. Weight restrictions will be finalised on your final documentation. Should you wish to take additional luggage you will need to pay extra at check-in. Check-in should be at least 3 hours before departure. If you wish to arrange Airport car parking or accommodation at preferential rates, we recommend you book this in advance with Holiday Extras on 0333 188 0407, quoting HX313.

IMPORTANT: A printed e-ticket or boarding pass, along with your passport, is required for entry into Indian airports. Ensure you print your tickets before travelling, as digital copies on mobile devices are not accepted. It's also recommended to carry your invoice with flight details for reference.

We strongly recommend that you and all members of your party are suitably insured as soon as you book your holiday. It is a condition of booking that you must have suitable travel insurance. It is important that you purchase travel insurance that suitably covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged travel insurance in partnership with Holiday Extras, including up to a 20% discount, which is given to all Mercury Holidays customers. To arrange your insurance with Holiday Extras, please visit https://www.mercuryholidays.co.uk/info/insurance for more details. Please ensure you provide us with the name of your insurer, policy number and their 24 hour emergency contact number as soon as possible. Mercury Holidays will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking.

It is your responsibility to check any health and vaccination requirements applicable to your booked arrangements. We can only provide general information about this. Health and hygiene facilities and disease risks vary from country to country. You should take health advice about your own needs as early as possible and in good time before your departure. Sources of information include; www.fco.gov.uk, www.travelhealthpro.org.uk, www.hpa.org.uk, your General Practitioner or a specialist clinic.

All our tours feature a “Tour Pace” to help find the right holiday for you. To travel on any of our tours requires unaided mobility and the ability to stroll around the sights, climb stairs and get on and off coaches and boats. The tour pace is rated Intermediate. A good level of fitness is required as you may be on your feet for approximately four hours in a day, though this will be interspersed with regular breaks and will vary from day to day. You will be walking around the sights, and you will be getting on and off coaches, trains and boats and climbing steps which may be irregular. You will stay in variety of hotels throughout the tour. Our guides will always endeavour to provide the highest level of service and assistance; however, they cannot be expected to cater for customers who are unfit to complete the itinerary. Early morning trains and flights depending upon the schedule and some early morning sightseeing’s are also in this tour.

The currency in India is the Rupee or Rs. The Rupee is a closed currency and officially you are not allowed to take any cash out of India. US Dollars and GBP are also widely accepted in India should you wish to keep an alternative currency on you. There are restrictions on taking Indian rupees into India. Visitors, including tourists, are not permitted to take any amount of Indian currency into the country. You can take cash or travellers' cheques (in pounds sterling or another foreign currency) and/or a bank card with you and exchange or withdraw rupees once in India. Cash machines will also be available throughout the tour in order to withdraw money in your local currency. It is important that you budget carefully and ensure you have the right form of currency before you arrive in the country.

As normal practice you may be asked for your credit card details on check-in at the hotel in order to cover any extras incurred during your stay. If you do not have a credit card, you may be asked for a cash deposit. MasterCard and Visa are widely accepted in hotels as well as American Express.

You will need to take some extra money with you to cover any meals where these are not mentioned in your itinerary and personal purchases, such as souvenirs, extra drinks and snacks. Approximately £400-£500 per person should be sufficient for the duration of your tour.

Tipping is at your discretion; however, it is recommended that you allow approximately $120 USD per person for the ship’s staff, which includes the crew, ship manager, and shore excursion drivers. Additionally, a tip of $50 USD per person is suggested for the Ship Guide. Please note that it is requested all tips be given in US Dollars, rather than local currency.

Your cruise and excursions are not exclusive to Mercury Holidays and will be shared with other international travellers.

When you're not on the ship, you’ll be accompanied by an English-speaking driver/guide, and assistance will be provided during both embarkation and disembarkation. On board, the crew speaks English as well as other languages and is available to assist all international passengers. An English-speaking Cruise Director will also be on board to help with any questions you may have. During the excursions included in your itinerary, you will be guided by a local English-speaking tour guide. Please note that during your free time for local exploration, a tour guide will not accompany you.

Your accommodation is selected for convenience, location, comfort or character, and can range from business hotels to leisure hotels. Hotel accommodation is generally rated as local three to four-star standard, but please note there is no international classification system for hotels, and differences in facilities and quality do exist compared to what you might expect in the UK.

Breakfast is buffet-style and is always a combination of Indian and western style. Lunch is typically a buffet of mainly Indian cuisine. Dinner is served buffet-style or as a set menu, also featuring Indian dishes. All meals on the boat are served in the main deck dining room.

Please contact Customer Experience for questions about other dietary requirements or allergy information. Vegan, vegetarian and non-spicy meal options are available, all meal requests need to be sent over to our suppliers before travel.

It is not recommended to drink the tap water, even in developed countries water may contain unfamiliar elements that can cause upset stomachs. In less developed countries water is not filtered in the same way, so to ensure your comfort and well-being.

There are some dry hotels in India, and some hotels where alcohol can be consumed on the premise but must be brought in from outside. Your guide will pre-warn you of this and if anyone in the group would like to purchase drinks before getting then he will arrange for you to visit a local shop and get what you need wherever possible.

Dry days are when the sale of alcohol is not allowed. Most of the Indian states observe these days on major national festivals/occasions such as Republic Day in January, Independence Day in August and Gandhi Jayanti in October. Dry days are also observed during elections in India.

During visits to Churches/Temples please note long trousers or skirts should be worn to cover knees, long sleeved tops should be worn to cover shoulders and ladies should bring a scarf to cover your head.

On your arrival in Kolkata you will be met by a representative from our local agent, Jayasree Travels & Tours, holding a sign displaying: “Mercury Holidays”. The Mercury Holidays/Earthen Experiences representative will show you to your transfer vehicle. Your guide will be able to answer any queries you may have.

If you need to contact Earthen Experiences during your stay the details are: Earthen Experiences Earthen Experiences, 2 DDA Commercial Complex, Panchsheel Park, New Delhi 110017

Telephone Number: 0091 11 4921 1000 (09:30 – 18:00)

Monday to Fridays E-mail: info@earthenexperiences.com

Emergency contact information: Please find below the emergency contact details for Earthen Experiences: Mr. Mohammad Kaushar – General Manager: 24 hour number: 0091 98 9974 0800 Email Address: mohammad.kaushar@earthenexperiences.com

• Insect repellent and sun cream
• Comfortable walking shoes
• Waterproof, lightweight jacket
• Sunglasses and hat
• Ruck sack
• Binoculars
• Camera and charger
• Loo paper for public WCs
• Long sleeve shirt and long trousers
• Anti-bacterial hand sanitiser
• Personal toiletries
• Personal first aid kit containing travel pills, rehydration powder, plasters, stomach settlers, antiseptic creams, aspirin etc
• An electric plug converter - The voltage in India is 220 volts with plugs and sockets having either grounded 3 pin connections or ungrounded 2 pin connections. Should you plan to use your own hairdryer, travel iron, video camera, battery charger, electric shaver etc, it is advisable to bring a multi-adaptor