Anantara Downtown Dubai Hotel

thank you best team for all you effort and assistance

Great value for money. Helpful staff and big clean room. Set up an extra bed on request- super helpful

I am extremely disappointed with my overall experience at this hotel. Unfortunately I would not consider returning.

I arrived at approximately 4:30 p.m. but my room was not ready. The receptionist politely asked me to wait for a few minutes and suggested having a coffee while the room was being prepared. After waiting for some time I had to follow up myself. I was then informed that the room was ready.

When I entered the room I found it much smaller than I had expected. The design was nice and it was clear that the room had been renovated. However the entrance and main door felt very narrow.

The coffee machine in my room was not working. Despite reporting the issue no one came to repair or replace it. I also had to wait until approximately 5:50 p.m. for one small piece of luggage which I could easily have carried myself.

I informed the reception team that my therapist would arrive after 8:30 p.m. because the spa closed at 8:00 p.m. and its last appointment was at 7:00 p.m. However I was told that hotel policy did not allow an outside therapist to visit my room. This was very disappointing because I had planned this staycation specifically to relax.

After raising my concerns I received a call from the person in charge who offered to show me another room. However the alternative room was almost identical. In my opinion it was even less suitable because of the nearby construction. Offering a nearly identical room did not provide a meaningful solution to the concerns I had raised.

Breakfast was very crowded but all our requests were fulfilled promptly. We appreciated this.

The dining experience was generally positive. However the toasted bread we ordered arrived cold and was not toasted properly. When we asked for it to be replaced the team handled the request immediately and in a professional manner.

The lobby served excellent tea and delicious desserts. The service and food in the pool area were also good.

After checking out we wanted to use the steam room. However the spa receptionist informed us that another guest was using it and that we could not enter.

When we were ready to leave the hotel we again waited a long time for my luggage. Team members came to us three times to check a photograph of the bag and confirm which one belonged to us because we had not been given a luggage tag when it was collected.

During checkout the reception team asked me to pay even though I had already paid during check-in. They apologised after I explained this but then asked me to show them a picture of the transaction on my phone.

For a hotel of this level I expected much better attention to detail and guest care. Unfortunately the way the situation was handled only added to an already disappointing experience.

Overall I would rate my experience 3 out of 10. The breakfast service and the service in the lobby and pool areas were among the few positive aspects.

I hope this feedback helps the hotel improve its service.