Breathless Cancun Soul Resort And Spa

Please save your money. This resort is extremely overpriced and, in my experience, completely underwhelming.

I paid significantly more for this property, only to discover that there are much better five-star resorts that provide far superior and more attentive service. What was especially disappointing is that I was not informed at the time of booking that the resort was undergoing construction or that it was not operating at full capacity due to a brand change. That information should have been clearly disclosed before guests spend their hard-earned money.

If you’re comfortable with hot water that is barely above room temperature, drinks that taste as though there is little or no alcohol in them and are poorly mixed, and staff who seem to ignore you when you raise legitimate concerns, then perhaps this resort will meet your expectations. It certainly did not meet mine.

By the second day of my stay, I checked out because no one was willing to take ownership of my concerns, follow up, or make any meaningful attempt to resolve the situation. I repeatedly tried to communicate my concerns, but there was no sense of urgency or accountability.

What makes this even more frustrating is that this vacation ultimately cost me the price of two vacations because I had to pay for another resort in order to salvage my trip and actually enjoy my vacation.

Despite the amount I paid, the experience was nowhere close to what I expect from a five-star property. No one has made any meaningful attempt to contact me, address my concerns, or make the situation right.

Overall, based on my experience, I would rate this resort zero stars.

If you’re paying five-star prices, you should be able to expect five-star service. If you’re paying for a five-star resort and are willing to accept zero-star treatment, then this may be the place for you. Otherwise, save your money and look elsewhere.

Do not go to this resort for any reason. It was a disaster and disappointment in all areas. The main areas of the hotel had dangerous conditions, including stairs that were falling apart, unsafe construction zones and food and drink beverages that made several of my friends and I sick after consumption. I cannot believe that Hyatt would want to be associated with this property in any way and I will be contacting them directly with my concerns and dismay about the property.