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- JW Marriott Cancun Resort
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JW Marriott Cancun Resort
Mexico, North America
Cancun
This luxury hotel is located directly by the beach, in the heart of the hotel zone, with stunning views of Cancun's white sand beaches and the turquoise waters of the Caribbean. Diverse shopping facilities and entertainment venues are located not far from the hotel. With a great area of flexible meeting space, a business center and the stunning beauty of the Mexican Caribbean at guests' feet, this hotel is the ideal choice for corporate retreats and meetings. The international airport of Cancun is 18 km away.
Facilities
- Tennis
- Beauty salon
- Spa treatments
- Massage
- Steam bath
- Sauna
- Entertainment programme for children
- Children playground
- Sun loungers
- Children’s swimming area
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent1,535 reviews
Excellent
77%
Very Good
10%
Average
4%
Poor
4%
Terrible
4%
Location
Cleanliness
Service
Value
Best time
My wife and I had the absolutely the best time
Review by billsnyder6 Newbury Park, California
3 good days at JW Marriott Cancun
Stayed 3 nights at the JW Marriott Cancun in connection with our family holiday in Mexico. The JW is an older hotel and currently undergoing renovation, but everything is done for this to have as little impack on hotel guests as possible. The rooms are nice and spacious, good beds and a nice balcony. Bathrooms have a good size, good shower cabin and have everything you can ask for. The outdoor pool area is big, really inviting and plenty of sunbeds for everybody. There is also a beautiful indoor pool in connection with the spa and fitness area. The fitness areas is one of the best I have seen in any hotel. There are several restaurants on the premises and quality of the food is good. Service throughout the hotel is great. If I am to mention a small negative thing. The general cost for eating at the hotel is a little on the high side.
Review by Morten M Esbjerg, Denmark
Heavy construction work. Avoid this resort.
This hotel is undergoing a substantial renovation starting July 2026. Not sure when it ends. The hotel does not inform customers about this, so you only find out when you arrive. This negative surprise was a big topic among many of the guests when we were there. The main entrance and lobby are closed by plastic covers, and drilling noise makes it difficult to talk - even with the front desk staff - while the work is going on. We had significant noise around our rooms and workers with all kind of tools were everywhere aroubnd the resort. Walkways are closed and so is one of the restaurants. Several elevators are inoperative, leading to very long waiting times ans riding times. The hotels does not offer any relevant compensation, so be prepared to pay full price for a massively disturbing experience.
Beautiful week at the JW Marriott
Beautiful week at the JW Marriott with family! Despite all of the “beautification” in process, we had a wonderful time on our annual vacation. The best is that the pool area is not being renovated, so you can enjoy your vacation with all of the pool staff, like Manuel and the other waiters. The breakfast staff was wonderful, along with the bellman. Thank you for taking good care of our little family this week!
The Perfect Getaway
We had a short but sweet stay at the JW Cancun. We had major flight delays and unfortunately missed our first day of our trip, however, the JW (specifically Angel) went above and beyond to help make up for that lost day of our trip and we couldn’t be more grateful. We did Club 91 which I 10/10 recommend. Eduardo from Club 91 was an absolute gem to see everyday. He couldn’t be a better human, he brightened our day every time we interacted with him! Same with chef Luis in Club 91. They brought us so much joy on our little vacay there! The service was top notch. The food was excellent. We can’t wait to return to the JW Cancun! Thank you for everything.
Review by Lindsey7228 Tampa, Florida
