The Royal Cancun All Suites Resort

Very good family oriented resort. Calm water on the beach, nice pools if you are so inclined. Main restaurant has both buffet service and menu service with a variety of cuisines. La Trattoria has good Italian food options but reservations are required. Rooms were bright, airy, clean and well maintained. Very pleasant place for a family vacation.

Royal Cancun

We had a wonderful overall experience in Cancun, and the service throughout the resort was generally amazing. The staff were friendly, attentive, and clearly put a lot of effort into making guests feel welcome.

That said, there are a few areas where we feel the resort could improve.

My parents have been timeshare owners for more than 20 years, so we were disappointed that there wasn’t an opportunity to upgrade to a room with two bathrooms. After that many years of ownership and loyalty, we would have expected some additional perks or consideration, especially when traveling with family.

We also had a frustrating experience with a couple of the bartenders at the pool bar. On multiple occasions, I was standing there before other guests, yet people who arrived after me were served first. This happened more than once, which made it feel like I was being overlooked. The rest of the service was excellent, so hopefully this was an isolated issue.

Another area that could really use improvement is signage throughout the resort. It can be difficult to figure out where you’re going, and adding more directional signs would make a big difference. Even something as simple as painting room numbers and directional arrows on some of the walls would be extremely helpful.

Additionally, the atmosphere around certain parts of the pool area felt a bit quiet at times. There was a noticeable lack of music in some sections, which made those areas feel less lively compared to others. Adding more speakers and ensuring consistent music throughout the pool areas and resort would greatly enhance the overall vacation vibe.

Finally, after being timeshare owners for so many years, we have to question whether the overall cost and commitment of ownership provides enough value compared with simply booking a vacation when you want to travel. Timeshare ownership should come with significantly more benefits, perks, upgrades, or recognition for long-term owners. After 20+ years, we would hope to feel that loyalty is rewarded in a more meaningful way.

Overall, we enjoyed our Cancun vacation and appreciate the wonderful service we received from most of the staff. With some improvements to the pool bar service, signage, music and atmosphere, and especially the benefits offered to long-term timeshare owners, the experience could be even better.