- Mexico Holidays
- Playa del Carmen
- Hotel Xcaret Mexico
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Hotel Xcaret Mexico
Mexico, North America
Playa del Carmen
Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes and Xichen, with transportation included and the meal plan that each attraction offers. In addition, free shuttle airport-hotel-airport. Delight your senses at our 18 restaurants and bars, 3 of them for adults only. Kids & Teens club. Non-motorized water activities such as kayaking, stand up paddle, snorkeling. Tennis and paddle courts. 11 swimming pools. 3 gyms and a functional training circuit in nature. Muluk Spa & Wellness. Spaces for events and celebrations, and a church.
Important notice: at check-in, a guarantee deposit of $4,000 MXN pesos for extras is requested and will be returned at departure time.
Facilities
- Paddle tennis
- Tennis
- Billiards
- Beauty salon*
- Spa treatments
- Massage*
- Steam bath
- Sauna
- Outdoor Rooftop Swimming Pool
- TV lounge
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent50,113 reviews
Excellent
67%
Very Good
19%
Average
8%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
A good day out
A very good day out. No queues. Lots to do. The show at the end is more geared towards the Mexican audience, but that creates a good atmosphere.
Review by Paul A Ampthill, United Kingdom
Was ok. Expensive for the value.
The underground river and the show were nice , the rest was just average, aquarium and museum nothing special.
Animal welfare
Really disappointed, me and my husband have had this on our bucket list for so long and booked for the rivers and cultural experience. The animal cruelty is out of this world. I am disgusted with how small the enclosures are, there were 7 turtles piled on top of each other, I will attach a photo too. Manatees, sharks and dolphins were kept in very similar enclosures. Rivers were beautiful but seeing the animals like that ruined our whole experience, we left early unfortunately and would not go again.
Review by Isla N Crewe, United Kingdom
Avoid
We didn’t love it - I visited 20 years ago and it felt fresh and pretty… this time it was dated / tired, uber commercial and they still have dolphin experiences (which i totally disagree with!). I would avoid.
Review by Babybike London, United Kingdom
A word of caution for travelers with accessibility needs.
A word of caution for travelers with accessibility needs. I am a full-time power wheelchair user, I booked our entire trip (transportation, hotel, and excursions) through Cancún Accessible. I was very open and detailed about my disability, my functional limitations, and the equipment I use, trusting their expertise in accessible travel.
I also researched Xcaret through its website and online reviews, because it was supposed to be the highlight of our vacation.
I understand that no attraction can be perfectly accessible and that not every exhibit or pathway will be suitable for every disability. I simply expected that the routes and restrooms identified as wheelchair accessible would be safe to use. Unfortunately, that was not my experience.
Despite following only routes identified as wheelchair accessible, I encountered inaccessible paths, very steep, wet, and slippery ramps, inaccessible restrooms that required me to be physically lifted twice by employees, and multiple situations where I had to be rescued after becoming stranded on designated accessible routes. Instead of enjoying the park, much of our day was spent waiting for assistance and dealing with accessibility barriers.
Xcaret is a beautiful park, but based on my experience, I cannot recommend it to travelers with significant mobility disabilities without urging them to ask very detailed questions and not rely solely on general accessibility claims. I hope sharing my experience helps others make a more informed decision before booking.
Review by Daniela W Humble, Texas
