Riu Tequila

We are leaving the Riu Tequila today after a lovely holiday, so I wanted to leave an honest and fair review while everything is still fresh in my mind.

Arrival & check-in Our transfer from the airport to the hotel took around an hour, which was absolutely fine. Check-in was quick and straightforward. If I was being really picky, a welcome drink on arrival after a 10-hour flight would have been a lovely touch, but I appreciate the hotel is busy and this is only a very minor point.

Our room Our room was spacious, clean and well maintained. We were in a block close to the lobby and quiet pool, which was a great location for us.

Our air conditioning wasn’t as cold as we would have liked. Maintenance however came out several times and genuinely couldn’t have done more. We were even offered an alternative room, but decided to stay where we were as with the fan we got used to it and was fine.

We did hear people coming back late on some nights, but it certainly wasn’t excessive. People were simply enjoying their holidays, and that’s part of staying at a lively resort.

Pools We thought all the pools were lovely. We particularly enjoyed the quiet pool, although we didn’t actually use the adults-only pool.

I’ve seen some comments saying that the pools were dirty, but this wasn’t our experience at all. I’m an early riser and was usually at the pool around 8am with my book. I regularly saw the pool areas and sunbeds being cleaned, and there were always plenty of sunbeds available at that time and even later in the morning.

The pool water was warm, but that’s hardly something the hotel can control given the Mexican sunshine! ☀️

Food & drinks The food was fantastic and we genuinely couldn’t fault the staff. Our favourite was the steakhouse, but we also really enjoyed the Italian and Bamboo restaurants. The buffet was also very good, with plenty of choice.

The drinks were great too, and we particularly liked the little touches, such as staff coming around the pool and the ice cream cart. 🍦

Entertainment The entertainment was another highlight. Of course, some shows were better than others, but you can see how hard the entertainment team work and they really do put their all into it.

Our favourites were the Neon Party and Grease. The sports bar was also a great place to spend an evening — lively, fun and nice and cool.

For us, the staff genuinely make this hotel. Everyone we encountered was friendly, helpful and welcoming, and nothing seemed too much trouble.

Beach The beach wasn’t particularly impressive during our stay because of the sargassum. However, we knew this could be an issue before travelling, and it’s simply nature rather than something the hotel can control. We still spent some time on the beach and enjoyed making use of the facilities around Yucatán.

⭐️ Overall

Overall, we had a really enjoyable stay at Riu Tequila. What you get is a fun, friendly and lively resort with excellent food, great staff, good entertainment and a really lovely atmosphere.

There are always going to be little things that aren’t perfect when you’re on holiday, but for us the positives far outweighed the negatives.

The staff, food, entertainment and atmosphere really stood out, and we would happily recommend Riu Tequila to anyone looking for a fun Mexican holiday.

Thank you to all the staff who made our stay so enjoyable... until next time.

Customer service experience has been awful. I want to give the hotel a higher rating, I really do. However, we’ve unfortunately have had some horrible customer service experiences. Eduardo at the front desk appeared like he hated his job. He was in a bad mood, short with us and very rude. We were so excited to arrive and when we got to the front desk it said the pool bar was closed. We were so sad and commenting on it and yet HE was annoyed. All we were saying was “oh no, this stinks, we really were looking forward to that” and Rather than explaining other opportunities and areas we could enjoy, he interrupted us and said “ Can you all just wait until I’m done checking you in?!” . He never smiled, never encouraged us or tried to make us feel welcomed. The gentleman next to him was SO kind to the guests checking in. I hope none of you get Eduardo. I hate that I’m spending so much time on this review about checkin but it’s literally the first impression and it just set an awful tone. I’ve been traveling for over three decades for the military and for pleasure and this is the first bad review I leave. The bartenders have been wonderful, they’re very nice. The entertainment was great, we loved the silent disco party and look forward to white party tomorrow.

First time in Mexico, and the Tequila was recommend to us, had a magnificent stay, from start to finish, we had a good big room, with a super king bed, amazing, 4 different pools to choose from, and no sunbed wars, it was my husbands birthday and our anniversary while we were there, and our room was beautifully decorated for us on arrival, with a complimentary bottle of Tequila, so thank you!! Staff couldnt do enough for you, food was excellent in the main restaurant, and we tried the Italian too which was also nice. The grounds were beautifully maintained, and loved the little coatis roaming about, i also saw a racoon! Had an issue with some water coming from the ceiling and the shower, both were promptly delt with. The entertainment was fab, especially the neon, white night and silent disco, so much fun, could not fault this place, well worth a visit, we will definitely be back, and we can't wait!!