- Mexico Holidays
- Playa del Carmen
- Sandos Playacar
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Sandos Playacar
Mexico, North America
Playa del Carmen
Located in Playacar, Sandos Riviera Select Club All Inclusive - Adults is a perfect starting point from which to explore Playa Del Carmen. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, car park, airport transfer are on the list of things guests can enjoy. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, whirlpool bathtub, non smoking rooms, air conditioning, desk. Entertain the hotel's recreational facilities, including hot tub, private beach, fitness center, sauna, golf course (on site). Friendly staff, great facilities and close proximity to all that Playa Del Carmen has to offer are three great reasons you should stay at Sandos Riviera Select Club All Inclusive - Adults .
Facilities
- Tennis
- Billiards
- Volleyball
- Beauty salon
- Spa treatments
- Massage
- Solarium *
- Steam bath
- Sauna
- Entertainment programme for children
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent26,594 reviews
Excellent
62%
Very Good
22%
Average
8%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
One-Star Review – Disappointing 25th Anniversary Experience
My husband and I booked a Select Superior Room at Sandos Playacar to celebrate our 25th wedding anniversary. As a Sandos travel agent, I was especially excited about our stay based on the photos and presentation of the resort. Unfortunately, our experience was so disappointing that we checked out the same day and paid to stay at another resort.
We arrived early and understood that our room might not be ready. When we returned around 2:45 PM, I specifically explained that I could not walk up stairs. Despite being assured that our room was not on the third floor and that there was an elevator, the bellman later informed us that our room was actually on the third floor and there was no elevator.
After returning to the front desk, we were initially told that the only first-floor room available had two queen beds. Since this was our 25th anniversary and we had reserved a king room, that was not an acceptable option. After another conversation with the supervisor, a king room on the first floor suddenly became available.
Unfortunately, the room itself was extremely disappointing. The furniture was outdated, the dresser appeared water damaged, the bay window had chipped paint and missing pieces, and, worst of all, the room had a terrible odor. I was honestly holding back tears because this was not how I envisioned beginning such a special anniversary trip.
We ultimately booked another resort and paid an additional $65 for transportation to leave Sandos Playacar. By that point, we had been traveling since 5:35 AM and simply wanted to get somewhere comfortable and begin enjoying our anniversary.
I do want to recognize Andrea, the night manager, who was very apologetic and offered us an upgrade, as well as the wonderful gentleman from the bell desk who assisted us. Unfortunately, by then, we were ready to leave.
I also left feeling that we may not have been treated as warmly or attentively because we were not of Latin descent. I cannot say why we were treated the way we were, but that was genuinely how the experience made me feel.
As a travel agent, I need to feel confident recommending properties to my clients. Based on our experience, I cannot recommend Sandos Playacar. What should have been the beginning of a beautiful 25th anniversary celebration instead became hours of frustration, disappointment, and additional expense.
Review by NoRegretsTravel Durham, North Carolina
Unforgettable
Food is really good. All the staff are friendly and nice!
Nice Vacation
Let me tell you. If you need a massage go to the spa and book with Gaby or Isabella or Lida. They are the best ever. An asset to Sandos. Also entertainment team are awesome July, Claudia and July's brother are super. Very caring. Italian restaurant as for Diminoco. He is so attentive. At the buffet as for Raquel. So effectient and happy. But for a drink go to Avenue bar and see Marion and Jose. What an asset. They make you feel like you have known them forever. Like family. But Lore working at guest service is they happiest person we met. She bents over backwards to help you. She is a gem.
Review by Deborah L East Liverpool, Ohio
Beware of "Dynamic"/ Fluctuating Rates & Royal Elite Booking Limitations
This is hard to write because we love the staff at Sandos Playacar, but if you are considering buying into Royal Elite, you should be aware of some potential put-offs.
- I submitted a reservation request on Feb 1, 2026 for a stay at Sandos Playacar June 23-30, 2026, and the children's discounted per day rate was the normal 50% off the adult rate. We had to change our room type, so 8 days later I had to submit another reservation request for the same travel dates. The children's discount rate was changed from 50% to 40% discount.
When I asked about it, here is their response cut and pasted from the email Royal Elite Customer Service sent me:
" As you are aware, our rates are dynamic, as are the discounts applied to them. Each time you submit a new request, the rates are updated accordingly. In this case, for the dates you are requesting, only a 40% discount is currently applied for children aged 3–12. Previously, the discount was 50%, but it has since been updated to 40%.
As you can guess, our trust with Sandos Royal Elite has been damaged.
- Our contract includes a studio room for 2 weeks per year, and we want to take our teenage children next June. Therefore using both weeks at once and reserving 2 adjoining rooms makes sense (requesting the adjoining rooms in the Hacienda area). However, even requesting the reservation over 9 months in advance, Sandos cannot guarantee our rooms will be next to, or even close to each other. Hmmmmm.
Review by travelteaser Cedar Rapids, Iowa
Amazing
Perfect location enough for everyone
