- Mexico Holidays
- Playa del Carmen
- The Fives Beach Hotel and Residences
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The Fives Beach Hotel and Residences
Mexico, North America
Playa del Carmen
This recently constructed, family-friendly beach apartment hotel is ideal for families and groups of friends that are looking for independent living away from the constraints of the standard venues. It is perfectly located in Playa del Carmen on the Riviera Maya. Guests can experience first-hand the charming restaurants, shops, bars, nightspots and attractions of central Playa del Carmen, which can be reached for less than a 10 minute drive. The establishment offers spacious suites which are decorated with great attention to detail and style, and come with all the amenities needed for a comfortable stay. When it comes to relaxing, guests will be spoiled for choice, as they can have their pick between the 3 outdoor swimming pools or why not just unwind in the hot tub. If some pampering is needed, a massages or a spa treatment may do.
Facilities
- Tennis
- Billiards*
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath
- Sauna*
- Entertainment programme for children
- Entertainment programme for adults
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent18,636 reviews
Excellent
72%
Very Good
15%
Average
6%
Poor
3%
Terrible
4%
Location
Cleanliness
Service
Value
Wonderful place to relax with family
The staff were very helpful. Lots of choice of restaurants and the food was very good. Our suite was large and quiet. The pools were beautiful. We had fun playing volleyball in the pool. The hotel was clean both the rooms and the landscape.
Escape
The staff at this resort are amazing, Eric, Toni, Jonathon working on the beach Eric especially always ensured our needs were met. Charlie from Epic travellers also made our stay a pleasure. Ricardo from Lizards provided us with great service and conversation. The hotel itself was a complete shambles, miscommunication is abysmal at present the different departments are clearly not working with each other. For instance there were only 3 functioning restaurants offering 2 styles of cuisine not the 8 as advertised so service was beyond a joke with 2+ wait time as there was not enough space to cater to capacity at any one time. The same situation happened with the bars long queues for drinks more staff cleaning and organising the area, restocking than serving guests. Guests reserving loungers when signage clears states not to. The rooms need an update in terms of equipment checks as the ac frequently cut out, the jets within the jacuzzi only half worked and when reported no attempt was made to address the issues. The design of the shower door means water always escapes onto the bathroom floor as you can’t open it the other way. Having a broom and dust pan and brush would be useful in between house keeping. Half of the pools were closed due to renovations which were not communicated at any point thus making the infinity pool (with a view that’s blocked by Bali beds and sun loungers) very busy. The entertainment was repetitive and its placement squashed in between a main walk way was ridiculous as well as hot and inappropriate. The activities besides aquafit which was the only activity that consistently happened and if the location changed staff didn’t think they needed to inform guests, on occasion had been waiting up to an hour. Overall this hotel has a lot of potential its lack of communication and poor operational organisation has let itself down.
You Must Go Here
This is the best resort I have ever been to! Second time here and it was better than the first time!
The food. Absolutely 5 stars, no matter where you went! Incredible options and fresh. Buffet is incredible! Beach BBQ on saturdays are amazing. Friday fiesta is so much fun and food is delicious. All the restaurants are 5 star
The service. The best service. This resort has trained their staff well! They are friendly, helpful, and aim to please! Bring lots and lots of tip money! They deserve it!
Drinks. All high end. It will not disappoint you! Tequila bar is fun!
Gym is high end. Nice gift shop. Ice cream bar is a very nice touch!
Entertainment. This place has figured out how to entertain a crowd from 1-100 years old all in the same place. Bravo!
Time Share. Yes, they sell “Memberships” That’s part of their business. They are professionals with a job to do. It wasn’t for us. Not once did I feel pressured. If you’re not interested, just say so and enjoy your vacation!
This resort is our new go to! Great job to the fives!
Review by Sam D Stony Plain, Canada
Staff at The Fives
Look for ROBERTO at Lizards and Flovors. He’s the real deal! and Miguel, too. They are AWESOME!!’nn
Review by Ellen B Chicago, Illinois
terrible restaurant situation.....ruined whole holiday
So this hotel was recommended by my best friend who had been here the year before so had high hopes
I mean it's not cheap right? you save all year for what of course is more than your average week in the sun in Majorca
We booked a penthouse suite for 4 people.....so a double bed, and a sofa bed....how on any dimension did they expect 2 children to fit on that I have absolutely no idea!!!!
Mattress was about as thick as the sheet on top of it...
They then provided us with another bed alongside it
Positives- loads of exotic animals roaming freely, staff were amazing, ice cream and smoothie parlour and I would say the beach food was the best I had had for snack food....
So heres the thing....
It is advertised as having 14 restaurants.....I have no idea how they do the maths...I am thinking they count the lunch time burger bar as one, the lunchtime pizza bar as one and so on and so on....
In my world they are not restaurants...
But the main plot twist is....we discovered they were closing for 2 weeks early september....no notice on this just word of mouth...
so essentially when people were leaving not being replaced....so then in summary this means out of the blue they started closing restaurants...
we arrived to 4 evening restaurants only which by the end of our visit was down to 3!!
It might well be their end of season but certainly not mine!
Flavours the main one with the buffet food was out and out right rank....after our first visit we vowed we would never go back.....not a problem as they closed that one anyway
So with the 3 remaining there was no booking system......queues out the door, and you were placed in a virtual queue....with around 9 families infront of you....so you would be looking at a 2 hour wait......
a 2 hour wait to eat on holiday?????
and then you are just stuck in this cycle of the same 3 restaurants....the only saving grace is the food was fantastic.
Now my sticking point is my youngest is a type 1 diabetic so this doesn't work for us...he needs to eat
and when I spoke to the head of catering...his response.....get room service for him ...and then us 3 eat later??? and he watches us eat???? you go figure?? as if he doesn't feel excluded enough with a hidden disability!
I would never go back to this place......everyone and I mean everyone was complaining...and all the manager could do is point at the TUI website and say it does mention is low season certain restaurants may close......but how do we know when that is??/ if they wrote mid August some restaurants may close then perhaps you would avoid then???
Review by Jacs33 Berkshire
