Royalton Riviera Cancun An Autograph Collection

Overall a great experience! We were a part of the diamond club, which allowed us to have Ivan and Enrique as our butlers during our stay. They helped make this a relaxing week by helping with all our questions, booking our dinner reservations, and ensuring we utilized various amenities included in our stay such as the bottle of alcohol and hydrotherapy in the spa! The food at the buffet was not great, but the food and experience at the restaurants was very delicious! Bring card games or something of the like in case it rains. There are only a few indoor activities and they get booked up quickly on rainy days. The Nexus desk was very helpful and knowledgeable when booking your excursions. The staff goes above and beyond to ensure you enjoy your stay.

Our butlers were Cristian and Edjuardo and they were the BEST! They responded quickly to any question or issue we had and made us feel like we were the only ones they needed to take care of.

As other reviews have mentioned, most of the food gets cold fast. They are not on any kind of heating, only under lamps. The Zen experience for the hibachi is top notch, don't miss this one!! The Rio for Brazilian style also is excellent. The steak house was disappointing, especially after showing pictures of a thick cut seared steak medium rare and it gets brought out maybe 3/4" and either undercooked or overcooked, which is easy to do when they are cut so thin. I hate to complain about food, can't be easy to make everyone happy. Just falls short in a lot of places.

The workers there are so friendly and big smiles, always. Bartenders in the Diamond Club areas made anything you wanted!! Place is very clean and pools are awesome. Slides and Waterpark are fun too for the whole family.

Only other thing I'd say is be ready to get solicited on stuff, right when you check in to the Diamond Club. Had to say no five times and again the next day to their 'Prime' vacation upgrades for excursions or amenities. They keep after it throughout your stay.

All and all, service is GREAT, pools and swim up bars are GREAT, butlers Criastian and Edjuardo were GREAT and Waterpark is GREAT! Food wasn't the best and getting pressured daily about Prime and excursions got annoying. You'll get some really nice things out of this resort, but some things are keeping this from a 5 star rating.

We stayed at this hotel as a large family group in October ‘26, to celebrate my brother-in-law’s 60th birthday. From start to finish we had a wonderful time. We went Diamond Club and had absolutely no regrets about that. It enhanced the overall luxury feel of the place. Our butlers - Milton and Pablo - were incredible: friendly, polite, respectful, super helpful and responsive, nothing was too much trouble. Check-in/out and restaurant reservations were easy, thanks to them. It couldn’t have gone more smoothly. Thank you guys! You are GREAT at what you do and it was a genuine pleasure to have you there. Highlights for me included the Diamond Club pool bar (hello, lovely Edgar, best bartender in the world!), the DC pool area in general, the DC Lounge area, the beautiful weather (mostly!), stunning sea view from our room, DC breakfast with delicious omelettes (the regular breakfast was amazing too, for those who are not DC, and in fact my kids preferred it due to the huge choice), ice-creams from Scoops (it felt like we should be paying 🤣), cocktails, the wristband which also acted as your room key (why oh WHY don’t other hotels adopt this concept, as it made life a million times easier), a Bali bed on the beach, feeding the cats and dogs (yup, I am THAT crazy, animal-loving Brit who packed treats in her suitcase!). More than anything though, the STAFF made the holiday. They were amazing. Honestly, I was blown away by them. They couldn’t have been any nicer and they work so hard. We saw you and appreciated you 💕 😇 If I could make one small suggestion, it would be to provide free sanitary products in the WCs for your female Diamond Club guests. Paying 20 dollars for a small box of tampons was a bit of a stinger! I would heartily recommend this hotel for the ease of everything and the fabulous customer service. You can even get a decent cup of tea, an important bonus for us Brits! 🤣 My kids loved the waterpark too, and the lazy river was fun. If you are one of the guests who left an insultingly poor review for this place, you need to take a long, hard look at your life! It is simply not normal to be so negative. Beauty is all around, if you look for it. And at the Royalton Splash Riviera Cancun, you don’t need to look too hard.