- Mexico Holidays
- Riviera Maya
- El Dorado Maroma by Karisma
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El Dorado Maroma by Karisma
Mexico, North America
Riviera Maya
El Dorado Maroma, a Spa Resort offers all the elements for an active, authentic and luxurious vacation experience. The resort is located on the renowned Maroma Beach, which is considered to be one of the top ten beaches in the world by independent reviewers, including Travel Channel. Along with luxurious features and amenities, you will enjoy exclusive and unique experience, offering stand out cuisine created by top chefs, gourmet services and amenities such as beach butlers, full concierge service, turn-down, 24-hour room service and premium beverages. This intimate resort with 149 suites is ideal for adults, ages 18 and older, seeking relaxation, personalized service, exquisite cuisine, romance and unforgettable adventures.
Facilities
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath
- Sauna
- Entertainment programme for adults
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
5.0 Excellent9,182 reviews
Excellent
84%
Very Good
10%
Average
3%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
10/10 service at this resort.
The staff was amazing. Armando Manuel and Manual, The Beach Butlers were 10/10. Anything we needed they were on it! I felt like I was the only customer at the beach with how much attention they paid to me, that day and they had several customers they were serving at the same time.
I will be back to this resort and ask for them again.
Another great trip to Palafitos.
Here we are again. Our fifth time staying at Palafitos Overwater Bungalows!
The experience is always great and the staff is an important part of why.
We love being greeted by Alberto who recognizes us and gives us hugs and asks about our family and tells us about his. Then we get to the desk to check in and someone always says “welcome home”. The bulters - Fernando, William, Yasser - are excellent and perform their jobs with care and professionalism.
The wait staff is attentive and really seems to take pride in providing excellent service. Shout out to Carlos at Pepitos!
The bar staff is great too. Rene at Palafitos Bar remembers our drink preferences and we don’t have to tell him how we want our drinks ( Tahine on the rims for the wife). Leobardo at the Sports pool bar is skilled and has a winning smile every day.
The entertainment staff is so fun too. We like the foam party, volleyball and trivia and Naomi, Mafer, Angel, Tristan, Alex, and Cris work very hard to ensure everybody has a great time.
Take a break and spend some time with these fine people you will not be disappointed.
Review by ChadPorter Olathe, Kansas
Maroma Magic
We are members and visit El Dorado Maroma every July for a birthday. We always expect and receive high quality service. We booked a swim out and were placed in Building 1206 this year. It was a wonderful surprise over the main pool swim outs. The guests can be loud in the main pool. Building 12 is very secure at the back of the resort. It was quiet and very private. We go to Maroma for complete peace and relaxation. The beach was beautiful, as always, with few guests. The employees remain at the top of the professional, friendly and helpful list. Exemplary status: *Carlos Herrera- From check in to check out Carlos, from Members Experience, was fabulous. Every time we walked through the lobby he would stand up and greet us. *Rusel- Server at Mio *Karen- Beach Butler *Roberto- Never underestimate the importance of a gelato treat. Roberto was helpful and friendly. He showed that he was happy to see us every day. *Laura- Massage therapist. My back was cranky and she had the magic touch. I did the poolside massages with her and a full 50 minute relaxed massage. *Herbert- and Patricia-Massage Therapists +Fabian- Members Sunset Cruise Gala dinner server. He was attentive and eager to help in any way. *Rodrigo, Carlos Cache and Flor at Papitos-Always cheerful and helpful. *Ivan Hans and Israel- World class Butlers extraordinaire!
Review by P C Denver, Colorado
Loved it
It’s hard to mention all the great people you come across at El Dorado Maroma because everyone treats you special. The greeting and daily salutations from Alberto, the attention to detail for your stay from William and Fernando, the extra attention from Shirem and of course our guys at the beach Alejandro and Alvaro who went out of their way to make our afternoon’s great. The palafitos are amazing and there’s really no reason to leave there but venture out to the beach and Ricks for a great cocktail. We’ve been to Mexico a dozen times or more and this is the first place we are thinking of going back to. You should go there too.
Worst vacation
Worst vacation Constant stunk of sulfur due to seaweed Un swimmable filthy water Stingy food service Half of the restaurant not working 20 % occupancy Not worth money Hawai , or Florida way better And cheaper Cost of food in Cancun airport 40% Higher then NY or LA
