UNICO 20 87 Riviera Maya

We returned to UNICO 20°87° October 2–8, 2026, for my fourth visit, and once again, this resort reminded us why we keep coming back! I first visited in October 2019, followed by March 2021, January 2025, and most recently, October 2026.

There is something special about UNICO that goes beyond its beautiful property, outstanding restaurants, and gorgeous pools. It’s the people, the atmosphere, and the thoughtful touches throughout the stay that make it memorable. This visit was our favorite one yet!

Exceptional Service — The People Make the Difference!

A huge thank-you to our wonderful butlers, Erick and Berenice, who made our vacation seamless and extra special. Their warm personalities, humor, and thoughtful attention made all the difference. They were always one step ahead, anticipating our needs before we even thought to ask. I genuinely looked forward to their WhatsApp messages, which is how you communicate with your butler(s)!

We also want to recognize several outstanding employees who made our stay even more memorable:

Alejandro at Avec — Thank you for your wonderful service and hospitality, and for letting me practice my Español with you!

Pedro at Cueva Siete — It was so nice seeing you again after our previous visits to UNICO!

Panfilo at the poolside taco bar across from the Legendary pool — Thank you for your warm personality and for introducing us to that delicious habanero salsa that isn't on the menu!

Lorena at the Legendary pool — Your attentiveness and keeping the cocktails coming were much appreciated!

Rosalba at the Artesanos Gift Shop — Thank you for your patience and for helping me explore the other burro and elephant options! LOL!

These are the people who turn a great resort vacation into an exceptional one. Please recognize this wonderful team for the job they do! And please remember to tip the employees who provide you with great service. It makes a meaningful difference in their lives and the lives of their families.

The attention to detail throughout the resort was excellent, too. Our room was consistently replenished with plenty of towels, and we appreciated the turndown service while we were at dinner. Returning to a refreshed room at the end of the evening is one of those little luxuries that makes a vacation feel special.

A special thank-you to Erick and Berenice for the thoughtful birthday surprise! One evening, we returned from dinner to find our room decorated with balloons, a piñata, Mexican candies, and a heartfelt handwritten note. What a lovely, personal touch!

The Food Is Outstanding!

One of UNICO's biggest highlights is the food. We're 100% foodies, and living in Southern California, we consider ourselves pretty discerning diners. To be genuinely impressed with the quality of our meals throughout the entire stay, including room service, says a lot!

Consistency across multiple restaurants can be challenging at an all-inclusive resort, but UNICO continues to deliver, four visits later!

Our favorite dining experiences were Avec (dinner), Cueva Siete (dinner), Mi Carisa (breakfast and dinner), and 20°87° for its amazing made-to-order breakfast omelets. I also loved getting my daily coffee fix at Inez Café.

Each restaurant offered something special, and choosing a favorite was difficult. Even room service was delicious!

Pools, Atmosphere & Experiences

We absolutely loved the vibe at Bar Balam, the main hotel bar. It's a great place to unwind, play chess or backgammon, shoot pool, enjoy after-dinner cocktails, meet other UNICO guests, or catch an NFL game. Live music on several evenings added to the fun, lively atmosphere.

As Legendary guests, having the ability to reserve our pool chairs in advance was another wonderful perk. It allowed us to relax and enjoy our days without worrying about finding a good spot.

We also highly recommend booking private airport transportation. It made getting to and from the resort easy, comfortable, and stress-free.

One of the most enjoyable experiences of our stay was the nightly Artesano Experiencia events. We loved the energy and the opportunity to participate in activities connected to local culture. We made alebrijes, Huichol art, and macramé pieces, which we now enjoy looking at fondly back home. It's a wonderful way to bring home a meaningful souvenir you made yourself!

A Couple of Honest Observations

The Beach: The beach has been beautiful during our previous visits, but this time there was quite a bit of seaweed. While disappointing, it didn't diminish our vacation in the least. We spent so much time enjoying the restaurants, pools, people, and experiences throughout the resort that we still had an amazing week.

The Breakfast Presentation & Sales Pitch: We attended the Breakfast Presentation, which offers complimentary excursions in return for your time. You'll meet with several sales representatives, and we found Leticia to be personable, engaging, and genuinely pleasant. She was our favorite part of the presentation and struck the right balance between being informative and respectful of our time.

Unfortunately, the experience became unnecessarily drawn out as we met with three or four additional representatives. Some of these interactions felt pushy, which took away from the otherwise pleasant experience.

Our advice? Be polite but firm about your decision if you're not interested in purchasing a Legendary membership. The presentation is supposed to last 90 minutes, so be mindful of your time and don't feel obligated to continue listening to additional pitches beyond that.

Would We Return? Absolutely!

Four visits later, we continue to love UNICO 20°87°. The combination of exceptional food, beautiful surroundings, attentive service, fun experiences, and an inviting, upscale atmosphere makes this resort stand out.

Most importantly, it's the employees who take pride in caring for their guests who make UNICO truly special.

A heartfelt thank-you to our butlers, Erick and Berenice, for anticipating every detail and making this visit so memorable. You helped make our favorite UNICO vacation yet even more special!

If you're considering UNICO 20°87°, we highly recommend it. And when you visit, take a moment to recognize the employees who make your stay exceptional. They deserve it!

We left with wonderful memories and are already looking forward to returning. ❤️

We were absolutely impressed with the comfort and beauty of Unico. What completely made our stay exceptional was our local hosts Roger and Flores. They went above and beyond to make our stay and our anniversary absolutely extraordinary. If you are looking to celebrate an occasion or if you just want to relax by the pool - they are who you want beside you. You could feel the genuine warmth and care they have. Really can’t say enough - we are coming back again soon and it truly is because of Roger and Flores. Best service we have ever had across many properties.

I would also like to add a special thank you to Johana and Míreya who are exceptional massage therapists at the Spa - your expertise allowed us to really relax and enjoy the stay!

There are a variety of pools, shout out to Lori our ever present happy and smiling server for making those pool days so relaxing!!! There are a number of excursions and so much to do on site as well.

Highly recommend!!! You won’t be disappointed.

Absolutely beautiful resort! Will definitely be booking again for our next trip. Special thanks to our host Janet for making our stay something to remember!